City Chevrolet of Grayslake - Service Center

Very friendly and good communication by employees. I feel the work was done as quoted and as correctly. THE ISSUE.... The cost is 25% higher than other repair shops. I believe it is higher than it sho I feel the work was done as quoted and as correctly. THE ISSUE.... The cost is 25% higher than other repair shops. I believe it is higher than it should be for the work performed. $400.00 for a windshield wash motor replacement. I like using the dealer for convenience, but the price will make me use another shop in the future. More

This dealership is decent. The people here talk to you and relate to you and try to understand what car best fits you. Although I didn’t get the car I came there for, did end u The people here talk to you and relate to you and try to understand what car best fits you. Although I didn’t get the car I came there for, did end up with a pretty nice car. But they did sell it to me with bad transportation oil and tires. Other than that this experience was nice. More

Friendly, knowledgeable, laid back. Easy to talk to and not feel pressured. Greets you with a welcoming smile. Easy to talk to and not feel pressured. Greets you with a welcoming smile. More

I've been going here since 2017 and always get good service. I know I can depend on them whenever something goes wrong with my Chevy. service. I know I can depend on them whenever something goes wrong with my Chevy. More

Great customer serviceVery knowledgeable No pressure Great customer service Very knowledgeable No pressure Happy employees That about sums up my review for today Great customer service Very knowledgeable No pressure Happy employees That about sums up my review for today More

They did excellent job plus we got a discount on our bill. Jorge is awesome bill. Jorge is awesome More

Absolutely professional at City Chevrolet. Dean was incredible and helped fix the issue I was having with my truck. I took my truck to Libertyville Chevy and they first stated my truck was fine. I left incredible and helped fix the issue I was having with my truck. I took my truck to Libertyville Chevy and they first stated my truck was fine. I left the dealer and the issue continued, so I took it back and they magically found an issue with it and quoted me at approximately $1200.00 to fix the issue. Dean and his staff at City Chevrolet took the time to figure out what had been some wiring issues and fixed the problem. Left the dealer without a bill. Couldn't be more thankful to have taken my truck to City Chevrolet. It's the little things that matter. Thank you again Dean! More

Purchased a car from flag chevy and they had given me courtesy oil changes, then the new company buys it "city chevy" and WONT honor them. Terrible customer service. Will never step foot in there. I h courtesy oil changes, then the new company buys it "city chevy" and WONT honor them. Terrible customer service. Will never step foot in there. I hope they fail just like every previous dealership in that lot before More

Worst Experience! had a mechanical issue that wasn't fixed, and Management wasn't helpful! Service Manager Robert told me that my on my 2016 Camero "ICP panel lost communication to the cluster" I talked fixed, and Management wasn't helpful! Service Manager Robert told me that my on my 2016 Camero "ICP panel lost communication to the cluster" I talked to the mechanic "Brent" he said he "think replacing the ICP panel should do the trick" and the problem got unresolved! I was treated unfair, I thought customers come first, I was not even able to fully ask questions Robert kept over talking me. I came in with one problem now I have more, my back up camera doesnt work and the radio do not turn off even when the car is off!! Whatever they did to my car, it made the situation worse! I will be escalating this situation to corporate!!!! CHEVY IS SELLING LEMONS!!!! DO NOT SHOP WITH CHEVY AT ALL!!!!!!! More