City Chrysler Dodge Jeep Ram Fiat of Brookfield

I BOUGHT A BRAND NEW 2022 RAM 1500, THE RADIO IS NOT WORKING TOOK IT BACK TO THE DEALERSHIP 3 TIMES AND THE RADIO IS STILL NOT WORKING. CALLED AND ASK TO SPOKE TO A SUPERVISIOR AND HIS EXACTS WORDS WERE WORKING TOOK IT BACK TO THE DEALERSHIP 3 TIMES AND THE RADIO IS STILL NOT WORKING. CALLED AND ASK TO SPOKE TO A SUPERVISIOR AND HIS EXACTS WORDS WERE "WHAT YOU WANT ME TO DO" VERY UNPROFESSIONAL.. More

This is the worst dealership I have ever worked with. I ordered a SRT Durango and after it being ordered in correctly by them, I was asked to be patient as Mike would order me a new Durango, but he said I ordered a SRT Durango and after it being ordered in correctly by them, I was asked to be patient as Mike would order me a new Durango, but he said he was going to order me a 2022 for no additional fees for my inconvenience. After waiting 10 months my vehicle arrived April 4th, 2022. I was then told I needed to renegotiate my price. I told them exactly what Mike told me as well as Dawn. I was called crazy. Mike called and told me to take him to court. I said you would be lying under oath. He replied "prove it." and hung up on me. After being a customer for 20 yrs and purchasing 9 vehicles, I was treated less than any human being should be treated. Mike Schlossman is not a business man with character or integrity. Not only will I never use any of his dealerships, I will make sure to share it with everyone I know. I was then stuck with the vehicle I did not want. This is one of the worse experiences I have ever had at a business. More

Matt took care of what I came in for and more. I worked in car dealerships in the parts and service for over 40 years. I was under the impression the customer had to sign for all quotes or changes I worked in car dealerships in the parts and service for over 40 years. I was under the impression the customer had to sign for all quotes or changes. I do not remember requesting an inspection which was done. I was expecting a test of the engine light and the thermostat replacement. I was charged also for an Inspection. I did not want get into anything at the dealership because I was not in the best of moods because of dealing with my wife’s cancer. I did not sign for anything. Peter Korth More

Great service department! Love that they always wash our vehicle and that is it always done on time. Love that they always wash our vehicle and that is it always done on time. More

I think they always do a good job. And really care about the health of your vehicle! And really care about the health of your vehicle! More

MATT IN THE SERVICE DEPT HAS BEEN GREAT IN SERVING MY JEEP FOR THE PAST 4 YEARS. VERY HELPFUL. KEEP UP THE GOOD WORK JEEP FOR THE PAST 4 YEARS. VERY HELPFUL. KEEP UP THE GOOD WORK More

Had a problem 1 day after we picked up a new 2022 Jeep. Called the salesman Josh. He said he would call us back. 45 minutes later I had to call him back. He had a very none caring attitude about. Said the Called the salesman Josh. He said he would call us back. 45 minutes later I had to call him back. He had a very none caring attitude about. Said the service department dropped the ball. So I called the service department they knew nothing about it. And we can not get her new 2022 Jeep in until Monday some 5 days later. After 18 years of buying vehicles there, I think 9 new and 2 used cars from there I don’t think we will be going back for any more vehicles at this dealership. Very upset that it takes 6 days to get a brand new Jeep in for service a day after we picked it up. More

Friendly faces and experienced staff. Make me feel welcome and at home while waiting for my car to be completed. A job well done. Make me feel welcome and at home while waiting for my car to be completed. A job well done. More

Service department is awful. I spent over $3000 at this place for almost nothing. I brought my 2015 grand Cherokee in because the check engine light was on and it would not pass I spent over $3000 at this place for almost nothing. I brought my 2015 grand Cherokee in because the check engine light was on and it would not pass emissions. They originally fixed it, but they wanted it back in for more work after I passed emissions. I had to leave three messages, unreturned, and then had to physically go in to schedule an appointment. When I got in, I told them why I was bringing it back in (they asked me too), and then also said something was going on where it was jerking, as if the transmission was slipping. They seem too busy to be paying attention to me, and clearly weren’t. After I put almost $3000 of repairs into this car, I got it back and drop it off. The transmission started slipping again and the jerky started happening within half a mile. I called back, and left another message, which was again not return. When I finally got somebody live days later, they told me just to bring it back in. I didn’t notice the gas gauge had not moved at all, and they clearly did not test drive it like I asked him to. I’ve now put thousands of dollars into this car, when I wanted them to see if it had a bigger problem before they did it, and they never bothered to check that. And to top it off, the check engine light is back on. Over $3000 in repairs, and now I have to bring it somewhere else. When I called to tell them I needed to bring it somewhere else, I got the proverbial shoulder shrug on the phone. So, after $3000, my car jerks all over the place, my check engine light is back on, I am in search of somewhere else to bring it. More

Service department is a joke. Called several times over the course of a week and was told to leave a message for the same Service Writer (Matt?) each and every time. Simply wanted my vehicle in for warrant the course of a week and was told to leave a message for the same Service Writer (Matt?) each and every time. Simply wanted my vehicle in for warranty work, and after a week and a half of trying to get the gentleman to even give me a call back, I gave up and went with a different service center. This is the only Fiat center in the area, and very few others will touch them. Disappointed from the start. More