City Chrysler Dodge Jeep Ram Fiat of Brookfield

Everything was very professional and smooth. Easy transaction. Staff was very knowledgeable. This number of words is ridiculous. Easy transaction. Staff was very knowledgeable. This number of words is ridiculous. More

The salesperson Mr Vela was very efficient, thank you. The Jeep looks beautiful too. It was a fast and stress-free transaction. The Jeep looks beautiful too. It was a fast and stress-free transaction. More

Buyer Beware: My dream Jeep became my biggest regret. I purchased a used 2021 Jeep Wrangler Sahara Unlimited from CDJRF of Brookfield in June 2025. I was told the vehicle had no issues and had a clean I purchased a used 2021 Jeep Wrangler Sahara Unlimited from CDJRF of Brookfield in June 2025. I was told the vehicle had no issues and had a clean Carfax. Within days, I discovered a major roof leak on the passenger side whenever it rained. The Jeep was also sold dirty and with bad tires. The dealership replaced two tires, but despite three separate visits to address the roof leak, it was never repaired. At one point, they even suggested I might have to pay to fix a problem the vehicle was sold with. Later, after their 30-day policy had passed, they refused to take responsibility and instead gave me a nearly $600 estimate to repair the same leak. The leak is so severe that I can't let anyone sit in the passenger seat during heavy rain because water comes in and stains the roof liner, door, and seat. I've missed work for service appointments, spent my own money trying to clean the damage, and the problem still exists today. To make matters worse, I found receipts from the previous owner showing this same roof leak had been addressed at another dealership within their dealership group before it was sold to me. Instead of making things right, their solution a year later was simply to try to sell me another vehicle. I have repair orders, emails showing I reported the leak immediately after purchase, and photos documenting the damage. Used vehicles can have problems. What matters is how a dealership stands behind what they sell. Unfortunately, CDJRF of Brookfield chose policy over accountability, turning my dream Jeep into a vehicle I regret buying. More

★★★★★ Working with Nathan Blattner was a standout experience and easily one of the most seamless interactions I’ve had in this space. From the beginning, he positioned himself as both knowledgeable a experience and easily one of the most seamless interactions I’ve had in this space. From the beginning, he positioned himself as both knowledgeable and approachable — a rare combination that immediately builds trust. What separates him from others is his ability to simplify complex information while still demonstrating deep expertise. He doesn’t just provide answers, he provides clarity and direction, which makes decision-making significantly easier and more confident. Throughout the entire process, his communication was consistent, direct, and highly professional. There was never any pressure — only genuine guidance and a clear focus on helping achieve the best possible outcome. That level of integrity is not common at all anymore and is exactly what makes him stand out. If you’re looking for someone who is reliable, highly competent, and truly invested in delivering value rather than just completing a transaction, Nathan is exactly who you want to work with. I would confidently recommend him to anyone serious about getting results and working with someone who actually knows their field. More

Worked with Nate B. Best experience I have ever had buying a car. Nate made the process simple and I would never buy from anyone but him again! Best experience I have ever had buying a car. Nate made the process simple and I would never buy from anyone but him again! More

It was a flawless car buying experience! I tell everyone I know about it. I would do it again in a heartbeat. I tell everyone I know about it. I would do it again in a heartbeat. More

Loved Jordan. He would have had a 5 but no one told me my new car came with only 1 key. I was very disappointed to find that out after I signed all the papers. I w He would have had a 5 but no one told me my new car came with only 1 key. I was very disappointed to find that out after I signed all the papers. I would have liked the honest disclosure upfront when we went through the CARFAX More

I rarely leave negative reviews, but this experience deserves to be shared. My daughter, who uses a wheelchair and has significant mobility challenges, and I drove approximately three hours to Brookf deserves to be shared. My daughter, who uses a wheelchair and has significant mobility challenges, and I drove approximately three hours to Brookfield for a scheduled appointment to see a Chrysler Pacifica that we hoped would meet her accessibility needs. Finding the right vehicle is not easy, and this trip required considerable planning, time, and effort. When we arrived, we were informed that the vehicle had already been sold. I understand that vehicles sell. What I do not understand is why no one called, texted, or emailed us before we made a three-hour drive. What upset me most was the complete lack of accountability. When I asked why no one had notified us, there was no apology, no explanation, and no apparent concern for the fact that we had traveled so far. The response felt dismissive, as though our time and effort simply did not matter. After returning home, I contacted the owner to explain what had happened. I wasn’t looking for money or special treatment. I simply hoped someone in leadership would acknowledge that the situation had been handled poorly and offer a sincere apology. Instead, I received no response at all. Mistakes happen in every business. What customers remember is whether a company takes responsibility when those mistakes occur. In this case, there was no communication before our trip, no accountability when we arrived, and no response afterward. A six-hour round trip is a long way to travel to learn that your appointment and your concerns apparently meant very little to the people involved. There are dealerships that still understand that customer service is about more than making a sale. It is about communication, respect, and treating people as though their time matters. Based on our experience, I would encourage others to consider that carefully before choosing where to do business. More

They helped me through the process from beginning to end. Very professional and worked with my busy schedule! Very professional and worked with my busy schedule! More

Jordan was very helpful and knowledgeable. He was very pleasant to talk to and did not pressure me into making a decision. He was very pleasant to talk to and did not pressure me into making a decision. More