City Chrysler Dodge Jeep Ram Fiat of Brookfield

Repair cost was more than estimate. I was told “shop fees” get added to final cost and that’s why my bill was higher than expected. I was told “shop fees” get added to final cost and that’s why my bill was higher than expected. More

Very friendly sales and finance crew / answered all of our questions / very welcoming visit and did not feel pressured to buy a new Jeep but we did after all! our questions / very welcoming visit and did not feel pressured to buy a new Jeep but we did after all! More

When I came to the service center, I told the guy that the last time I had an oil change they forgot to put 2 of my 4 tire valve stem caps back on. He said he would take care of it. He did not. I had to g the last time I had an oil change they forgot to put 2 of my 4 tire valve stem caps back on. He said he would take care of it. He did not. I had to go back in and ask for them to put the caps back on. When I checked on my screen on my dash for tire pressure, all 4 of the tires were different pressures. More than just a couple of pounds which is normal. Did they check my tire pressure at all? I had to adjust my tire pressure when I got back home. Then the guy told me that my tire depth was 5/32. He told me I should be thinking about getting new tires before the snow flies. WHAT? There is only 20,000 on those tires. My wife has 52,000 on her car and I am starting now to think about new tires. He said that they put soft tires on when you buy a new car. He asked if I am driving the car like a race car driver? I find out that the point where you MUST put new tires on is when it gets to 2/32" depth. I am well away from that. You should instruct this service agent the proper depth to tell somebody that they need new tires. I was OK with the service performance other than the agent not telling them to put on valve stems. They should do this normally when they rotate the tires. And, did they check the air in the tires and set them to the proper tire pressure? That is to be seen. You should have cameras on them to see exactly what work, if any, is being performed. More

Very efficient and friendly service! We will definitely come there for our continued service! Thank you We will definitely come there for our continued service! Thank you More

We created right away. Explained what I was here for and Abby took care of it right away. Explained what I was here for and Abby took care of it right away. More

City Jeep of Brookfield has again provided me with an exemplary customer experience. Mike at City explained the diagnosis to me clearly, and the job was finished one day early at the price quoted. I'd re exemplary customer experience. Mike at City explained the diagnosis to me clearly, and the job was finished one day early at the price quoted. I'd recommend City Jeep service for Jeep owners needing repair or maintenance work. More

Everything worked perfect and was as smooth of a purchase as could be. Thanks for the service. Ryan was great. as could be. Thanks for the service. Ryan was great. More

I live 200 miles from City. The day before I came down I called and asked if City could do a deal on the advertised price and my trade. They said yes they could so I put 1k down The day before I came down I called and asked if City could do a deal on the advertised price and my trade. They said yes they could so I put 1k down to hold the vehicle. When I arrived to close the deal, the price had jumped $7k. Total waste of my time until I showed you team that they were pricing the wrong vehicle. After an agonizing couple of hours we finally got to our original number. Life is too short for this sharrade! More

Worked me in to a busy schedule before a big trip. Much appreciated in a crunch. Much appreciated in a crunch. More

My appointment for an oil change and tire rotation took 2 hours and 10 min. hours and 10 min. More