City Ford

great experience I called to make an appointment and they could get me that day. I usually only have Fridays off so this was great. The service person told me all that I called to make an appointment and they could get me that day. I usually only have Fridays off so this was great. The service person told me all that they were going to do and what their special are. In and out in a timely manor. Explained the service I would be needing in the future and gave me pamphlet and prices they would be. More

Great experience The staff was more than willing to stay past closing time for our purchase. They couldn't have been more helpful and accommodating to meet our needs a The staff was more than willing to stay past closing time for our purchase. They couldn't have been more helpful and accommodating to meet our needs and expectations. More

SERVICE DEPARTMENT. I ORDERED STEPS FOR MY TRUCK, THEY CALLED THE NEXT DAY THAT THEY WERE IN. I WENT UP THERE,AND ABOUT 45 MINUTES THEY WERE DONE. I WAS IMPRESSED. THEY D I ORDERED STEPS FOR MY TRUCK, THEY CALLED THE NEXT DAY THAT THEY WERE IN. I WENT UP THERE,AND ABOUT 45 MINUTES THEY WERE DONE. I WAS IMPRESSED. THEY DID FAST AND GOOD WORK... More

Great car! Excellent people to work with! Fast and easy! Car was in excellent condition! No hassle! Would recommend to everyone! Will buy there again for sure! Excellent people to work with! Fast and easy! Car was in excellent condition! No hassle! Would recommend to everyone! Will buy there again for sure! More

Oil Change and Tire Rotation Started on time, finished quicker than was promised and expected and work well done... What's not to like? GREAT waiting room and super friendly emplo Started on time, finished quicker than was promised and expected and work well done... What's not to like? GREAT waiting room and super friendly employees. More

Friendly dealership They got us in even a little before the appointment, and really got us out in a timely fashion. It was nice to get in and out so fast. Everyone smil They got us in even a little before the appointment, and really got us out in a timely fashion. It was nice to get in and out so fast. Everyone smiled and said hi, It was a very friendly environment. More

Deceptive used car sales tactics Being from out of state I trusted that what the used car salesman told me was the truth. I took his word that the truck I was interest in was clean Being from out of state I trusted that what the used car salesman told me was the truth. I took his word that the truck I was interest in was clean and without rust. He even put a very nice video together to show me the condition of the truck. The video conveniently missed the obvious rust spots. I put down a $500 non-refundable deposit according to the video and what I was told over the phone. After driving 3.5 hours to the dealership on a Sunday I was able to lay my eyes on the vehicle myself and noticed the rust holes in the rocker panel and the rust bubbling up on the box of the truck. I asked since there was not full disclosure of the truck's condition whether or not money could be taken off of the truck. The salesman told me not on Sunday. In the end the salesman told me there was nothing he could do for me because it was sold as is. The worst customer relations I've ever been exposed to. I hope whoever reads this takes their business elsewhere. More

Great experience, great salesman. Called ahead about a vehicle they had on their lot and talked with salesman John Carter. Decided to make the hour and a half drive over to City Ford Called ahead about a vehicle they had on their lot and talked with salesman John Carter. Decided to make the hour and a half drive over to City Ford to test drive the car. What a great decision that was. John was great and is the kind of salesman that is easy to deal with. In fact the whole team we dealt with, from Aaron (sales manager), and Brian in financial were a pleasure during our buying experience. We would not hesitate to make that drive again in the future or to send friends to City Ford. More

Great service! I really trust City Ford Service. Bought my car there and return for service. I did try a dealer in Fort Wayne when my car had to be towed and I have I really trust City Ford Service. Bought my car there and return for service. I did try a dealer in Fort Wayne when my car had to be towed and I have regretted not pay extra and having it towed to City- Never again! The sales team, Aaron, Ben and Josh were the best and so far the service department has been too. Amber was great too!!! More