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City KIA of Greater Orlando
Orlando, FL
3,808 Reviews
City Kia Of Greater Orlando
Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry.
With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details.
At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 3,808 reviews
February 13, 2026
Since you are asking, this was the worst service I've ever had. When I brought my car in, I told them I had been to the Tampa dealership and they had fixed an issue and since it had just been done it was ever had. When I brought my car in, I told them I had been to the Tampa dealership and they had fixed an issue and since it had just been done it was under warranty and needed to be fixed. Since I live here, it was closer to bring it here rather than back to Tampa and the Tampa dealer wanted to save me the trip. However, your kia dealership refuses to talk to another kia dealership, and they don't have anything on file, so I took pictures of the paperwork and sent it to Derek. Derek informed me it would be $200 to look at it, but the Tampa dealership said that it was under warranty so it would be covered and they shouldn't charge me. Well after your dealership looked at the car and fixed something I didn't being it in for, they called me and told me that they needed another $200 and 2 more hours to look at the problem that I brought it in for originally. I was furious!!! I called Tampa and they said to decline the service and bring it back to them, which I did and they fixed it with no problem. However, the 2 hour unnecessary drive to Tampa, a day off of work to drive there, and added gas money, when a kia dealership is right here in my back yard, should not have been necessary. Not only that, but when I requested a ride to the dealer from my work to get my car, I was told it would be a while because he was helping a customer and that a ride might not be happening until the next day. I was desperately trying to get ahold of him to see if I needed to get a ride home from my work location by my coworkers but he kept More
by A2dance
Verified CustomerEmployees Worked With
Derek
February 12, 2026
I know this dealership is busy but they can never hit a deadline. They'll tell you your car will be ready by 3 and it's not completed around 7. They should also have loaner vehicles. This uber option is a deadline. They'll tell you your car will be ready by 3 and it's not completed around 7. They should also have loaner vehicles. This uber option is a joke. Then if it's during rush hour they can't take you or pick you up because they have a limit. They could even pick me up because it was too early and it was $2 more than they could pay. I'll pay the difference but they won't even give that as an option. More
by MALDONAPA
Employees Worked With
Tony
February 12, 2026
Good Job Good jog, excellent! ! Good job, excellent, reliable. Good job, excellent, reliable, responsible. Good job, excellent, reliable, responsible....!!!! ! Good job, excellent, reliable. Good job, excellent, reliable, responsible. Good job, excellent, reliable, responsible....!!!! More
by Arineti
Employees Worked With
Derek
February 12, 2026
Great experience, best customer service . Great snacks They always go beyond your expectations. Only good things to say about the service. Great snacks They always go beyond your expectations. Only good things to say about the service. More
by MAPORRASUS
Employees Worked With
Anthony George
