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City KIA of Greater Orlando
Orlando, FL
4,878 Reviews
City Kia Of Greater Orlando
Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry.
With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 3yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 3yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details.
At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 4,878 reviews
July 31, 2026
After my previous bad experience, I spoke with Luna and his manager, Polanco, to explain everything that had happened. They apologized repeatedly and assured me that this was not the type of experience the his manager, Polanco, to explain everything that had happened. They apologized repeatedly and assured me that this was not the type of experience they wanted their customers to have. They convinced me to give the dealership a second chance. Unfortunately, the second visit was just as disappointing. The experience was so poor that I declined every additional service. I only came in to have my decals taken care of, and I even refused an oil change because I would rather pay $120 somewhere else than return for service here. What surprises me is the huge difference between the sales department and the service department. When you’re buying a car, everyone is attentive and welcoming. Once you come back for service, it feels like customer service disappears and the focus shifts to selling you more products instead of taking care of your needs. I work in customer service, so I know how important the customer experience is. Here are a few things I would recommend: * Train your team on customer service. A customer should never have to chase employees just to find out what the next step is. * A simple “Good morning” and asking if someone needs help goes a long way. Several times I felt like I was bothering employees just by walking into the office. * Consistency is key. Follow up with your customers throughout the service process so they know what’s happening and don’t feel ignored. * Don’t wait until the survey arrives to find out a customer had a bad experience. Reach out before the survey is sent by email or text to make More
by Rapalo573
Verified Customer
July 30, 2026
Only complaint was it took 20 minutes longer than was told it would Only complaint was it took 20 minutes longer than was told it would, which was two hours told it would Only complaint was it took 20 minutes longer than was told it would, which was two hours More
by Aclenney60
Employees Worked With
Jay
July 30, 2026
Excellent service! But wait time for an oil change is ridiculously too long! The minimum i have waited is 3 hours. They do offer a ride anywhere near by and back but i But wait time for an oil change is ridiculously too long! The minimum i have waited is 3 hours. They do offer a ride anywhere near by and back but i live 27 miles away and not always i have something to do nearby. Other than that i will highly recommend this Kia service Center. More
by angelorodriguez7
Employees Worked With
Franco the service advisor is amazing.
July 30, 2026
Smooth processes my car was there for about 3 nights. But they ensured that if i needed a loaner vehicle they could provide me with one. Always kept me updated. But they ensured that if i needed a loaner vehicle they could provide me with one. Always kept me updated. More
by Kirialys
Employees Worked With
Rafael Hernández
July 30, 2026
General observation : your operation needs revamped. I dealt with Mazda in longwood for 12 years- maintenance worked like a well oiled machine. I've been to your shop twice and both times were unprofess I dealt with Mazda in longwood for 12 years- maintenance worked like a well oiled machine. I've been to your shop twice and both times were unprofessional, I witnessed multiple other people dealing with the same issue I was, and no one seems to know anything. If I didn't have recalls- I would NEVER bring my car in to you all. More
by Michmarie619
Employees Worked With
Manager Frank
July 29, 2026
They were very professional and honest with the work they did for my car. They ran step by step on the car with me. German gave me a call every time he found out something new till it was fixed. did for my car. They ran step by step on the car with me. German gave me a call every time he found out something new till it was fixed. More
by Alexmav01yc
Employees Worked With
German Lopez
