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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.4
1,907 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 1,907 reviews

June 14, 2025

I’m very disappointed, I’m not gonna name anyone but man, phew it was my last and bad experience, my advisor lacked of communication I was the one to call for update and even showed up too to know what’s goi More

by ZNIETZSCHY2
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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Jun 19, 2025 -

City KIA of Greater Orlando responded

We're disappointed to hear of the negative experience you had at our location. We would like to speak to you on your concerns to see how we can help. Please reach out to us at the dealership and ask for Service Manager. We hope to hear back from you soon as you been a loyal customer!

June 14, 2025

It is absurd that an 8am appointment for something that should’ve taken 2-3 hours took until 1pm. It came complete with $4000 of attempted upselling and fear-mongering too. I will not be back. More

by riceelauren13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service center
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Jun 19, 2025 -

City KIA of Greater Orlando responded

Lauren, We appreciate your time and patience. We are disheartened to hear that your service experience wasn't a pleasant one due to the duration. We would like the opportunity to speak to you, please call our dealership and ask for the Service Manager. We would love to help you.

June 14, 2025

No quedé conforme con el servicio,porque fui por un cambio de aceite y rotación pagué 230 dólares,me pareció exagerado el precio.Me ofrecieron otros servicios pero le dije muy claro que solo era cambio More

by Willcara71
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Franco
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Jun 20, 2025 -

City KIA of Greater Orlando responded

Will, Lamentamos saber que tuvo una experiencia negativa en nuestro concesionario. Nos gustaría hablar con usted sobre sus inquietudes para ver cómo podemos ayudarle. Por favor, comuníquese con nosotros en el concesionario y pregunte por nuestro Gerente de Servicio. Nos encantaría ayudarle y esperamos tener noticias suyas pronto.

June 14, 2025

Se demoró mucho el servicio y me ofrecieron el carro limpio y no fue así More

by dominguez.mildrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elsa Rivas
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2025 -

City KIA of Greater Orlando responded

Dominguez, Gracias por su tiempo y paciencia. Lamentamos mucho que su experiencia de servicio no haya sido agradable debido a la duración del servicio y a que le ofrecieron un lavado de auto, pero no lo limpiaron. Entendemos su frustración e inquietudes. Llámenos a nuestro concesionario y pregunte por el Gerente de Servicio. Nos encantaría ayudarle.

June 13, 2025

My family and I are very happy with our new car! Aury De La Rosa and City Kia are the Best! God Bless you!!! More

by Ljamison0
Recommend Dealer
Yes
Employees Worked With
Aury De La Rosa
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Jun 13, 2025 -

City KIA of Greater Orlando responded

L , Thank you for your time and feedback. We are delighted to hear that Aury was able to work with you to get exactly what you wanted! Congratulations on being a new KIA owner!

June 13, 2025

Unlike any other dealership I've been to Great experience with everyone I have spoken to More

by rlugo23
Recommend Dealer
Yes
Employees Worked With
Zach
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Jun 13, 2025 -

City KIA of Greater Orlando responded

R, Thank you for your very kind review! We are always happy to hear that our customers are 100% satisfied with service they received from us!

June 13, 2025

I just love the great team. They are knowledgeable, friendly and always make you feel welcome. Recently purchased my 2nd vehicle from them and will certainly keep going back. More

by tashadem1124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Negron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Myles Wong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cayley
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Jun 13, 2025 -

City KIA of Greater Orlando responded

Tasha, Thank you for sharing your experience with us. We are grateful you entrusted us with the care of your second new purchase and are happy to hear Miles, Cayley, and Joe delivered the service you expected that you continue to return to our dealership. Congratulations on your new vehicle! We look forward to the opportunity to serve your auto needs again in the future.

June 13, 2025

I had an excellent experience dealing with Sebastian Gomila recently when City Kia purchased my elderly friend's car. Throughout the process, Sebastian was friendly, courteous and professional and made More

by bill t
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Sebastian Gomila
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 18, 2025 -

City KIA of Greater Orlando responded

Thank you Bill for your 5 star review. We are so pleased to hear about the exceptional service provided to you and your friend by Sebastian. We strive to make the car buying process seamless, efficient and stress free. It is so gratifying to know that Sebastian met all of those expectations. Congratulate your friend on the new vehicle and happy travels.

June 12, 2025

The best experience you can have in a dealer. They care and do everything to make it work More

by aocasiov3
Recommend Dealer
Yes
Employees Worked With
Will tejidor
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Jun 12, 2025 -

City KIA of Greater Orlando responded

Thank you for your feedback and time. We are so happy to hear that the very best new car buying experience you have had was with us! We look forward to the next opportunity to serve your vehicle needs again.

June 12, 2025

Very helpful and friendly, quick service and explained everything in detail, will be returning soon More

by Plasenciadalila1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Landeiro
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Jun 12, 2025 -

City KIA of Greater Orlando responded

Dalila, We are so pleased to hear about your quick and effective service! We aim to please all our customers so every success story puts a smile on our faces. Thanks again and we look forward to seeing you in the future.

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