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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.4
1,934 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 1,934 reviews

April 08, 2025

Zachary was the best service associate we have ever had. Great gentleman!! I am very impressed. More

by sararoserayane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary gentile
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Apr 09, 2025 -

City KIA of Greater Orlando responded

Sara, Providing quality and efficient service is so important to us here at City KIA of Greater Orlando and we are glad that Zach's efforts met your satisfaction! We are thrilled to know that he was the best you ever had and is a great gentleman. We wish you safe travels until we meet again!

April 08, 2025

Love it super duper great. Just never give an estimated wait time because I ended up staying double what I was quoted. More

by Gabriela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan, service
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Apr 09, 2025 -

City KIA of Greater Orlando responded

Gabriela, We appreciate you for leaving us this marvelous review! We are delighted to know that our team made your service super duper great. We apologize for the long wait time. If there is ever anything more that we may help you with please do not hesitate to let us know how we may be of further service to you.

April 08, 2025

Very detailed and excellent communication. Everyone I dealt with was helpful and friendly. 10/10 More

by SHARONJANELLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
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Apr 09, 2025 -

City KIA of Greater Orlando responded

SHARON, Thank you for leaving us this positive review! We are happy to know that our team was very detailed, had excellent communication, helpful and friendly. Please do not hesitate to let us know how we may be of further service to you.

April 08, 2025

Service did take longer than expected. I was very quoted 2-3 hours ended up take closer to 5. More

by annier2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
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Apr 09, 2025 -

City KIA of Greater Orlando responded

We are grateful for you leaving us this stunning review! We sincerely apologize that your service took longer than expected. We hope to still serve you again in the future when the time comes.

April 08, 2025

Respectful, communicative, professional while purchasing a vehicle. Test drove while features of the car were explained. More

by Mrstconde
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Job Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marilyn Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2025 -

City KIA of Greater Orlando responded

Providing impeccable service is so important to us here at City KIA of Greater Orlando and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they were respectful, communicative and professional. Congratulations on your new vehicle- behalf of the entire team!

April 08, 2025

Great service I always come to this location to get my services since day one. More

by ZMALDONADO08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Job Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2025 -

City KIA of Greater Orlando responded

We appreciate you for leaving us this spectacular review! We are delighted to know that our team provided you with great service. We look forward to continue serving you in the future.

April 08, 2025

On time service with appointments, my service advisor Jonathan Cordoba very courteous and helpful checked up on me during my visit while I was waiting for my car and promised me a time frame of completio More

by ERZGRAGGEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Gomila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Cordoba
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Apr 09, 2025 -

City KIA of Greater Orlando responded

Providing exemplary service is so important to us here at City KIA of Greater Orlando and we are glad that Jonathan's efforts met your satisfaction! We are thrilled to know that he was very courteous, helpful, promised you a time frame completion and it was done before that. We wish you safe travels until we meet again!

April 08, 2025

Long time waiting, didnt wash the car then I received a voucher for a free car wash but it didn't work. Much more expensive than expected, sayng that now is manadatory to pay for aditional additives to the More

by Mfabaron
Recommend Dealer
No
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Apr 10, 2025 -

City KIA of Greater Orlando responded

We appreciate you taking the time to write this review and feedback. But sadden to hear that you didn't receive your free car wash as promised. We do apologize for the inconvenience and would like to speak to you to see what we could do. Please give us a call at our dealership and ask for the Service Manager, we would love to help.

April 08, 2025

We were quickly seen and were attended to with anything we needed with our service. The service was explained in great and detail with future recommendations. Happy with everything that I experienced More

by Stacialuisa2002
Recommend Dealer
Yes
Employees Worked With
Abel
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Apr 09, 2025 -

City KIA of Greater Orlando responded

We are grateful for you leaving us this extraordinary review! We are pleased to know that our team was attentive, explained everything in great detail and you are happy with your experience. We hope to serve you again in the future.

April 08, 2025

The experience was quick and efficient. Went over my car details and recommended some repairs they he thought would benefit my car and i listened to the recommendations More

by IZIC54
Recommend Dealer
Yes
Employees Worked With
Jonathan Cordoba
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Apr 09, 2025 -

City KIA of Greater Orlando responded

IZIC, We are grateful for you leaving Jonathan this exceptional review! We are pleased to know that he went over your car details, recommended some repairs that would benefit your car and made your experience quick/efficient. We hope to serve you again in the future when the time comes.

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