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City KIA of Greater Orlando

Orlando, FL

4.4
1,368 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 1,366 reviews

December 12, 2022

It is convenient, professional, although take too long some times. People are friendly and the coffee is good More

by chefnano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Castillo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Torres 5 stars
Dec 13, 2022 -

City KIA of Greater Orlando responded

Thank you for taking the time to leave us your review. We do apologize for the wait time that occurred during your visit. However, we are glad that our team could provide you with great care and we appreciate your patience throughout the process. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

December 08, 2022

I had a great overall experience for my first time at the Service Center. Although there was an issue where not all services could be completed, I want to give kudos to Keith Parker for his friendliness, More

by hire_ruses.06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Parker
Dec 15, 2022 -

City KIA of Greater Orlando responded

Thank you for taking the time to leave us this 5-star rating. We are so glad that Keith took great care of you during your first service visit and we appreciate your patience throughout the process. Our guests' satisfaction is our utmost priority. Please do not hesitate to give us a call if you ever have any further questions or concerns.

December 07, 2022

Service representative was very helpful even under the poor circumstances my insurance company created out of the entire situation. Once Mr kieth parker and I got in contact with one another things went 1 More

by Tirayn_82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kieth parker 👍🏽👍🏽👍🏽👍🏽👍🏽
Dec 07, 2022 -

City KIA of Greater Orlando responded

Thank you for taking the time to leave us this 5-star rating! We are so glad that Keith took great care of you and made the process as seamless as possible. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

December 06, 2022

The customer service at this location has improved over the years and this was my best experience to date. My service advisor, Jay Torres, was very kind, honest, and a true people person. He took the time More

by Straven33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Torres (5 Stars)
December 05, 2022

Great and fast the workers was very helpful they did there job I was very satisfied More

by mocasio630
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Castillo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Duke, Reputation Manager
Dec 06, 2022 -

City KIA of Greater Orlando responded

Thank you so much for your wonderful review! Providing quality and efficient service is so important to us, and we are glad that our efforts could meet your satisfaction. It is our pleasure to assist you in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call!

December 02, 2022

I was pleased with the customer service provide by Carlos Iona. I informed him that I had another appointment at 10:00 a.m. and would like to be out by 9:00. He assured me that I would. I was ready to go at More

by anhil62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Parker
November 30, 2022

Provided phenomenal customer service along with updates on the vehicle that they were working on. The job was able to be expedited more sooner with the fortune of overnight parts and repairs within two day More

by Xavier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashan Hack
Nov 30, 2022 -

City KIA of Greater Orlando responded

Xavier, Thank you so much for your wonderful review! Providing thorough and efficient service is so important to us, and we are glad that our efforts could meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

November 29, 2022

I received a complete and total purchase experience with City KIA. My son Derek Murphy who has developed a business relationship with many at City, let Jake and Joe know that he would be bringing me to Cit More

by pcrv58
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joe Manno, Jake, Rafael, Eric, Virginia
Nov 29, 2022 -

City KIA of Greater Orlando responded

Thank you for taking the time to leave us this amazing review! We are honored to have been of assistance to you and your son Derek, and we are so glad that Rafael, Joe, Jake, and Eric could provide you with a top-notch experience. It is our pleasure to assist you in any way possible. We warmly congratulate you on your new Kia Rio- on behalf of the entire team! Please do not hesitate to let us know if there is ever anything more that we may help you with.

November 28, 2022

Gus Papas was our sales agent at City Kia. He understood my requirements. There was no pressure to add any options or extended warranty that I did not want. I would definitely consider purchas More

by ms.levine.mark
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Lacognata, John Leggio, Veronica Perez
Nov 29, 2022 -

City KIA of Greater Orlando responded

Thank you so much for your positive review! We greatly appreciate the opportunity to work with you, and we are so glad that Gus could provide you with a smooth, pressure-free experience. It is our pleasure to assist you in any way possible. Congratulations on your new vehicle! Please do not hesitate to give us a call if there is ever anything more that we may help you with.

November 25, 2022

The main reasons would be that we did not reach the monthly promissory note agreement that we had established and the manager promised. The other reason is that the wait for finance was quite lon More

by Kevin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Castillo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Duke, Reputation Manager
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