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City KIA of Greater Orlando

Orlando, FL

4.4
1,362 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 1,362 reviews

November 12, 2022

Talk about excellent service I would not take my car anywhere else. Thank you Anthony George !. More

by dspaven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Duke
Nov 14, 2022 -

City KIA of Greater Orlando responded

Thank you so much for your excellent review! We are so glad that Anthony could provide you with top-notch service It is an honor to have your confidence and loyalty. We look forward to continue providing you and your vehicle with our best care in your visits to come!

November 10, 2022

Horrible experience! ! I had, I took my car for an oil change and to have the air bag light checked, which keeps flashing. When I called to make the appt. I notified what More

by Sterosario
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Duke, Reputation Manager
Nov 10, 2022 -

City KIA of Greater Orlando responded

Hello Sterosario, Thank you for leaving us a review and bringing this to our attention. Our service department has always been known to provide the utmost in customer satisfaction, and we feel discouraged to hear that you are unsatisfied with your experience. We would welcome the opportunity to speak with you on this issue. Please contact us at the dealership and ask for the service manager.

November 09, 2022

I had an excellent experience at this dealership. Jay Torres the representative was informed, helpful and courteous. More

by santanaevelyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Torres , excellent employee.
Nov 09, 2022 -

City KIA of Greater Orlando responded

Thank you so much for your positive review! We are so glad that Jay could provide you with top-notch service throughout your visit. It is our pleasure to serve you and your automotive needs in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

November 09, 2022

KIA usually gives good service. ..however, to me, what makes KIA great is good customer service. My customer service person, Keith Parker, was just that. He was knowledgeable about More

by sfgrant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Castillo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Parker, Tim Duke, Reputation Manager
Nov 10, 2022 -

City KIA of Greater Orlando responded

Thank you for taking the time to leave us this positive review! We are happy to hear that Keith provided you with the quality care that you deserve. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if there is ever anything more that Keith and the team may help you with.

November 08, 2022

They lie to you on the phone say they have vehicles in stock told me they had several cars in stock More

by Bill
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Carlos Castillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2022 -

Bill responded

Won’t buy a Kia

November 05, 2022

Keith Parker took care of my issues and got me out quickly. He made me feel appreciated as a customer. More

by pedwards1013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Parker
Nov 07, 2022 -

City KIA of Greater Orlando responded

Thank you for sharing the positive experience you had with Keith! We are so glad that he took great care of you throughout your visit. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

November 02, 2022

I had a comfortable experience with City Kia. I never felt pressured and my sales rep Austin was knowledgeable and helpful. I would recommend City Kia to anyone seeking a non-threatening vehicle More

by AF
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin in sales
Nov 03, 2022 -

City KIA of Greater Orlando responded

Thank you so much for your positive review and recommendation! We are so glad that our team could provide you with a seamless, pressure-free experience. Our customers' satisfaction is our utmost priority. We thank you for choosing City Kia and we hope that you do not hesitate to give us a call if there is ever anything more that we may help you with.

November 02, 2022

Excelente, complacida y muy satisfecha. Bien atendida por Will, muy profesional, servicial y preocupado. ESTOY MUY CONTENTA. En general, todo muy profesional. FELICIDADES More

by natachamm71
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Tejidor
Nov 03, 2022 -

City KIA of Greater Orlando responded

Gracias por su evaluacion positiva! Siempre es un placer oir buenos comentarios sobre el trabajo de Will. Es un placer ayudarla en todo lo posible. Mil gracias!

November 02, 2022

My husband and I purchased a 2023 Telluride on October 22nd. Our experience was very pleasant. Our salesman, Myles Wong was very friendly and patient with us on the day of purchase and continues to be! More

by chrissybencivenga
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexander Calcano
Nov 03, 2022 -

City KIA of Greater Orlando responded

Thank you so much for your excellent review and recommendation! We are honored to have had the opportunity to work with you, and we are so glad that Myles could provide you and your husband with a top-notch experience. It is our pleasure to assist you in any way possible. Congratulations on your new 2023 Kia Telluride! Please do not hesitate to give us a call if there is ever anything more that Myles and the team may help you with.

November 02, 2022

Virginia, Job, and Chems were very helpful in helping me find a car to my liking, didn't pressure me at all and had a great experience overall. More

by jdg266
Recommend Dealer
Yes
Employees Worked With
Virginia Diaz
Nov 03, 2022 -

City KIA of Greater Orlando responded

Thank you so much for your positive review! We are so glad that Virginia, Job, and Chems could provide you with a smooth, pressure-free experience. We greatly appreciate the opportunity to work with you. Congratulations on your new vehicle!

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