Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
City KIA of Greater Orlando
Orlando, FL
1,886 Reviews
City Kia Of Greater Orlando
Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry.
With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details.
At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,886 reviews
Verified Customer
March 25, 2025
A dealership that will completely SCAM you in their service department. Scheduled a basic oil change (shown as $89.99 on website) knowing that it may be a little more expensive given tax, labor, materi service department. Scheduled a basic oil change (shown as $89.99 on website) knowing that it may be a little more expensive given tax, labor, material costs, etc.. Went to dealership at 7:30am for my appointment and was told it was going to take 2 HOURS…for an oil change. I could have gone to valvoline and gotten an oil change in 15 minutes or less (first mistake). The ‘advisor’ Jocelyn C seemed very sweet and helpful at first. She walked me through all the steps needed to get my car service and asked for any information needed from me. BUT it just got worse from there…she then proceeded to show me her device where it said my total would be almost $400. I was very confused on where this number came from so she showed me the breakdown. Oil change $89, 3 different engine services around $30 each, and finally a recommended brake fluid exchange for $230. I continuously stated to her that all I wanted was an oil change and so she took off the brake fluid service which brought the total to around $200. Still confused on why the other services were needed, she claimed that these services were ‘REQUIRED’ by KIA when getting an oil change. After agreeing to these services since she stated they were required, she gave me a free breakfast voucher and showed me the waiting room inside. While waiting I did more research on if these other services were really required as I have family with KIAs and they told me that when they go get an oil change at their local dealerships it is $89 and it INCLUDES a tire rotation (another added on cost that Jocelyn tried to get me to buy). After some simple googling and receiving the payment paperwork that showed ‘requested service’, turns out none of those extra services were actually required. At this point I was just ready to pay, leave with my car, and never come back. On top of this my car appointment went from an estimated 2 hours maximum to 2 and a half hours until I received a text/phone call. Seems like the dealership overall has poor time management as a girl nearby was told her car would be ready in less than 10 minutes and 40 minutes later, she was still sitting in the waiting room. Once I met with Jocelyn to receive my car, I confronted her about these required services showing up as requested on the receipt. She then tells me “they are stated as required at this dealership, but if you would have said you did not want the services, I would have taken them off.” WHAT????!!!! I don’t think this Jocelyn girl knows what the word required means or implies when stated. I told her I said multiple times that an oil change for $89.99 was all I wanted. She proceeded to not care about my concerns or points about this being a scam to other costumers and just placed papers in front of me to confirm my payment. THEN, she tried to make me look like the bad guy and state “well I also walked into the waiting room and called your name twice”. COMPLETE LIE TO MY FACE - the waiting room had maybe 20 seats total and not even half of them were full. On top of that I was watching each person coming in and out as I was hoping that and oil change really would not take 2 hours. AWFUL customer service from Jocelyn and City KIA. Much better off going to Vavoline!! More
by julia b
Employees Worked With
Jocelyn C
March 25, 2025
over priced. i was charged for someone checking my car when they didn’t even fix the problem i had with my car. they claimed there was nothing wrong but im still i was charged for someone checking my car when they didn’t even fix the problem i had with my car. they claimed there was nothing wrong but im still hearing the sound i was hearing before i brought my car in the whole reason why i needed it checked More
by DYLANIS407
Employees Worked With
steven
March 25, 2025
Franco was my service technician. He communicated with me throughout the process, he made sure that I knew the status of my vehicle, and he returned the vehicle cleaner than when I dr He communicated with me throughout the process, he made sure that I knew the status of my vehicle, and he returned the vehicle cleaner than when I dropped it off. He was friendly and efficient. Thank you Franco! More
by JOHNJANTHONY3
Employees Worked With
Franco
March 25, 2025
Kevin was wonderful and helpful in taking us for a test drive and demonstrating all the features of the car. He was kind and considerate. Gabriel went above and beyond in answering our questions and concer drive and demonstrating all the features of the car. He was kind and considerate. Gabriel went above and beyond in answering our questions and concerns and was very considerate and kind. And he was very helpful arranging our trade-in. Joseph was also very helpful and kind. He answered our finance questions and explained additional options. Joe and German had the same level of professionalism and courtesy as the rest of the team. Karina explained she was always available to help with our needs. More
by deeley66
Employees Worked With
Kevin Acosta was our salesman, Gabriel Polanco was the Sales Manager, Joseph LaCognata, Sales Manager handled the financing, Joe Manno helped with getting floor mats in a timely way and setting up an appointment for window tinting and German Valencia help
