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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.4
1,782 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 1,782 reviews

March 11, 2025

Lots of cars to choose from and City Kia team are there to help you in any ways. Super gratefull for Ivan and his Manager that help me out. Recommended 100% More

by Lixzie_101
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan Merchan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2025 -

City KIA of Greater Orlando responded

Lixzie, We appreciate you for leaving Ivan this marvelous review and recommendation! We are honored to have had the opportunity to work with you and we are glad that Ivan provided you with top notch service. We are delighted to know that he helped you out in many ways. We sincerely congratulate you on your new vehicle- behalf of the entire City KIA of Greater Orlando team!

March 11, 2025

From the time I called to make an appointment, the receptionist let me know this would be a lengthy process so that allowed me to prepare appropriately. Steven was great at explaining what would be ha More

by Storoesquivel
Recommend Dealer
Yes
Employees Worked With
Steven
Report | Print
Mar 12, 2025 -

City KIA of Greater Orlando responded

Thank you for leaving Steven this incredible review! We are glad to hear that Steven took top tier care of you and your automotive needs. We are happy to know that he was great at explaining what would be done to your car. Please do not hesitate to let us know how we may be of further service to you.

March 10, 2025

Honestly can say service has improved from the past bad experiences I’ve encountered. Frank makes sure I’m given realistic expectations moving forward. More

by Joemarmo14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
Report | Print
Mar 10, 2025 -

City KIA of Greater Orlando responded

Joe, Providing quality and efficient service is so important to us here at City KIA of Greater Orlando and we are glad that Frank's efforts met your satisfaction! We are thrilled to know that he made sure to give you realistic expectations moving forward. We wish you safe travels until we meet again!

March 10, 2025

My service center writer Jessica did a fantastic job explaining things and Get It Now set up in the waiting room. I feel it is totally unacceptable to wait two and a half hours for an oil change and not More

by DMILLER29579
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Vice
Report | Print
Mar 11, 2025 -

City KIA of Greater Orlando responded

Thank you for leaving Jessica this fantastic review! We are glad to hear that she took amazing care of you and your automotive needs. We are happy to know that she did a fantastic job we apologize for the long wait time. Please do not hesitate to let us know how we may be of further service to you.

March 10, 2025

Always great service. Thanks Jay.you are appreciated. Have a good day. Only place I go More

by nikkiyaclue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Torres
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Mar 11, 2025 -

City KIA of Greater Orlando responded

Nikki, We are grateful for you leaving Jay this flawless review! We are pleased to know that he always provides you with great service. We look forward to continue serving you in the future when the time comes.

March 10, 2025

Great Service and great people Easy to schedule appointments and make payments, updates during the service process Are very helpful More

by ac6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davon
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Mar 11, 2025 -

City KIA of Greater Orlando responded

Providing great service is so important to us here at City KIA of Greater Orlando and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they were great, very helpful and kept you updated during the process. We wish you safe travels until we meet again!

March 10, 2025

I have always bought my cars there, but I want to thank Willian, the best salesman I have ever met, very nice and empathetic with customers. Once again, a thousand thanks. More

by Janetsosa1980
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Willian
Report | Print
Mar 11, 2025 -

City KIA of Greater Orlando responded

Janet, Thank you for leaving Willian this amazing review! We are so appreciative of the opportunity to work with you and we are glad that Willian provided you with exceptional service. We are happy to know that he is the best, very nice and empathetic. Congrats on your new vehicle- behalf of the entire City KIA of Greater Orlando team!

March 10, 2025

Great customer experience! Very fast and smooth the process. Abel is very kind and knowledgeable More

by jaylahk.2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abel Cruz
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Mar 11, 2025 -

City KIA of Greater Orlando responded

Providing immaculate service is so important to us here at City KIA of Greater Orlando and we are glad that Abel's efforts met your satisfaction! We are thrilled to know that he is very kind, knowledgeable and made your experience great. We wish you safe travels until we meet again!

March 10, 2025

I went to the. Dealer for an oil change. The wait wasn’t long at all. Devon was super helpful More

by eli.rdgz16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon Supper
Report | Print
Mar 11, 2025 -

City KIA of Greater Orlando responded

Eli, We appreciate you for leaving Devon this remarkable review! We are delighted to know that Devon was super helpful and you did not have to wait long. If there is ever anything more that we may help you with please do not hesitate to let us know.

March 10, 2025

Everyone was very helpful. Ricardo was my service advisor and he was informative and made sure I was well taken care of. Thank you for everything. Very professional. More

by jenn2723
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo
Report | Print
Mar 11, 2025 -

City KIA of Greater Orlando responded

Jenn, Providing impeccable service is so important to us here at City KIA of Greater Orlando and we are glad that Ricardo's efforts met your satisfaction! We are thrilled to know that he was very helpful, informative and made sure you were well taken care of and very professional. We wish you safe travels until we meet again!

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