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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.4
1,374 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 1,375 reviews

April 27, 2025

They did a good job as far as I am concerned! They did a excellent job! More

by NAVY55942
Recommend Dealer
Yes
Employees Worked With
Franco
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Apr 28, 2025 -

City KIA of Greater Orlando responded

Providing immaculate service is so important to us here at City KIA of Greater Orlando and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they did a good/excellent job.

April 27, 2025

Recall appt Car play needed to be set up after the recall appointment. But good thing I checked before driving away More

by KAREN.ABBADESSA
Recommend Dealer
Yes
Employees Worked With
Daniel
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Apr 28, 2025 -

City KIA of Greater Orlando responded

KAREN, We are grateful for you leaving us this extraordinary review! We are pleased to know that our team set up your car play once you let them know we sincerely apologize for that mistake we made. We hope to serve you again in the future.

April 27, 2025

They helped with finding the best option for us. Thank you so much for helping us find the right car and for your professionalism. More

by tuta861
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Gomila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vanessa Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2025 -

City KIA of Greater Orlando responded

Tuta, Thank you for leaving us this amazing review! We are happy to know that our team helped find the best option/car and were professional. Congrats on your new vehicle- behalf of the entire City KIA of Greater Orlando team!

April 27, 2025

Unnecessary waste of time. And can be different if you guys let the customers know about an estimated time, specially when is the first appointment in the morning at 7am More

by W BEDICS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh
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Apr 30, 2025 -

City KIA of Greater Orlando responded

Bedics, Thank you for reaching out to us about your service experience. We are very sorry to hear that your time was wasted. We value each customer with respect and efficiently. Please give us a call at our dealership and ask for the Service Manager, we would love to help you.

April 27, 2025

Could've discussed the results about the inspection more clearly, And describe the process clearly before taking the car for service. More

by Derbounas
Recommend Dealer
No
Employees Worked With
Josh
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Apr 30, 2025 -

City KIA of Greater Orlando responded

Derbounas, Thank you for your time and feedback. We understand you would like to hear more results after your services, we will go ahead and get with the time and make sure this matter doesn't happen again. If you would still like to speak to us, call us at our dealership and we would love to help you.

April 27, 2025

They can't even do the bare minimum like making sure the tire pressure is correct or resetting the service reminder. They can never give an accurate time of the service will be done More

by genep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike a service manager
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Apr 30, 2025 -

City KIA of Greater Orlando responded

Gene, We would like to thank you for reaching out to us with this matter, we are very sorry to hear that service experience wasn't a pleasant one due to the tire pressure wasn't checked and resetting the service reminder. We understand your frustration and would like the opportunity to speak to you. Please give us a call at our dealership and ask for the Service Manager, we would be happy to help.

April 27, 2025

Siempre intentan sacarte dinero y no miran por el bienestar del cliente. Muchas veces no comprueban que tú coche funciona después de arreglar una avería. More

by JORGEIBAHO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Arraiz
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2025 -

City KIA of Greater Orlando responded

Jorge, Gracias por su tiempo y su reseña. Lamentamos mucho que su experiencia con el servicio no haya sido buena debido a que el equipo de servicio no revisó a fondo las reparaciones realizadas en su vehículo. Llámenos a nuestro concesionario y pregunte por el Gerente de Servicio. ¡Con gusto le ayudaremos!

April 26, 2025

Johnathan was very informative and accommodating Johnathan took care of all my concerns and was thorough More

by idiong
Recommend Dealer
Yes
Employees Worked With
Johnathan
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Apr 28, 2025 -

City KIA of Greater Orlando responded

We appreciate you for leaving Jonathan this spectacular review! We are delighted to know that he was very informative, accommodating, thorough and took care of all your concerns.

April 26, 2025

Excellent service and attention to detail during every stage of the installation process. Highly recommended. More

by conwaybilly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake, Aisha, Joe
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Apr 28, 2025 -

City KIA of Greater Orlando responded

Thank you for leaving us this positive review and recommendation! We are happy to know that our team provided you with excellent service and were attentive to detail every step of the way.

April 26, 2025

Everyone was very straightforward and I didn't sense any of the usual dishonesty and doubledealing that you get from other dealerships. More

by crimson_pm
Recommend Dealer
Yes
Employees Worked With
Raul (sales) and Joel (finance).
Report | Print
Apr 28, 2025 -

City KIA of Greater Orlando responded

We are grateful for you leaving us this stunning review! We are pleased to know that our team was very straightforward. We warmly congratulate you on your new vehicle- behalf of the entire City KIA of Greater Orlando team!

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