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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.4
1,662 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 1,663 reviews

May 17, 2025

He bet dealer is could have found. Congratulation. Good services and good employees. Good blessings you More

by Maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesenia Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vanessa Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marilyn Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abel
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May 19, 2025 -

City KIA of Greater Orlando responded

Maria, Providing immaculate service is so important to us and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they were good and the best. We wish you safe travels until we meet again!

May 17, 2025

Service is always great. Staff is friendly and facilities are well taken care of. top notch More

by i.serranoavila16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
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May 19, 2025 -

City KIA of Greater Orlando responded

Thank you for leaving us this amazing review! We are happy to now that our team is friendly, top notch and always provides you with great service. We look forward to continue serving you in the future.

May 17, 2025

Edison was super helpful in the overall search process for a replacement vehicle. He utilized wants versus needs and discussed which vehicle best meets my overall needs. He was very personable and attenti More

by peter.hartin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edison Cordero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maria Zapata and the Finance Team
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May 19, 2025 -

City KIA of Greater Orlando responded

Peter, Providing stellar service is so important to us here at City KIA of Greater Orlando and we are glad that Edison's efforts met your satisfaction! We are thrilled to know that he was super helpful, very personable and attentive. Congratulations on your new vehicle- behalf of the entire team!

May 17, 2025

Wait time was ridiculous! Had a 9:30 appt and they didn't even start working on it until 12:30! VERY DISAPPOINTED! More

by ortiz23andrea
Recommend Dealer
No
Employees Worked With
Not sure
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May 19, 2025 -

City KIA of Greater Orlando responded

Ortiz, Thank you for your time and feedback. We understand your frustration with our service duration and would like the opportunity to speak to you, please give us a call at our dealership and ask for the Service Manager. We would love to help.

May 17, 2025

Devon was amazing to work with to the point where I will be requesting to be with her from now on. She was so reassuring and thorough with explanations of next steps, plans, and updates. I felt truly taken More

by zairyl2000
Recommend Dealer
Yes
Employees Worked With
Devon Supper
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May 19, 2025 -

City KIA of Greater Orlando responded

Zairyl, We appreciate you for leaving Devon this stellar review! We are delighted to know that she was amazing to work with, so reassuring, thorough with explanations of next steps, plans, updates and made you feel truly taken care of. We look forward to serving you again in the future.

May 17, 2025

Good although it took more time than expected. I thought it was going to be faster the service. More

by Citorres6
Recommend Dealer
Yes
Employees Worked With
Ido
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May 19, 2025 -

City KIA of Greater Orlando responded

Ci, Thank you for your time and feedback. We appreciate you taking the time to write this honest review but saddened to hear that your service experience took longer than expected. We understand your concerns and questions, please give us a call at our dealership and ask for the Service Manager. We would love to help you.

May 16, 2025

The service was top tier. Didn't feel pressured and the staff was very helpful. More

by valentin.angelphp
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
N/a
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May 19, 2025 -

City KIA of Greater Orlando responded

We are grateful for you leaving us this wonderful review! We are pleased to know that our team was very helpful, did not make you feel pressured and provided you with top tier service. We warmly congratulate you on your new vehicle- behalf of the entire City KIA of Greater Orlando team!

May 16, 2025

Excelent service as always! !! Thanks Jonathan Cordova!!! 10 years with City Kia and no regrets!!! They are always improving their service. 100% recommend!!! ❤️❤️❤️ More

by normadeniselarabonilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Cordoba
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May 19, 2025 -

City KIA of Greater Orlando responded

Thank you for leaving Jonathan this positive review and recommendation! We are happy to know that he provided you with excellent service as always. We look forward to continue serving you in the future.

May 16, 2025

Advanced listening and proper understanding. "I".....told them what i wanted. They met my expectations. When they listen and were careful, in the search to find that one. That included all m More

by Melgip215
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vanessa Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Franz
Report | Print
May 19, 2025 -

City KIA of Greater Orlando responded

We are grateful for you leaving us this flawless review! We are pleased to know that our team had a proper understanding listening to what you wanted, met your expectations and were careful. We hope to work with you again in the future. We warmly congratulate you on your new vehicle- behalf of the entire City KIA of Greater Orlando team!

May 16, 2025

Advisor seemed knowledgeable and was very professional, offered different options on the service to be performed and explained the differences between them. Also provided a ride to home so I did not have t More

by anarevelo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Landeiro
Report | Print
May 19, 2025 -

City KIA of Greater Orlando responded

Providing outstanding service is so important to us and we are glad that Daniel's efforts met your satisfaction! We are thrilled to know that he was knowledgeable, very professional and explained the differences between all your options on services to be performed. We wish you safe travels until we meet again!

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