Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
City KIA of Greater Orlando
Orlando, FL
1,373 Reviews
City Kia Of Greater Orlando
Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry.
With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details.
At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,375 reviews
April 26, 2025
Very helpful. Communication was great. Everything went smoothly, would buy again from this dealer. Great service. Communication was great. Everything went smoothly, would buy again from this dealer. Great service. More
by DENNISR3
Verified CustomerEmployees Worked With
April 26, 2025
Decent waiting area. have coffee in the waiting area, which is good. Seats are comfortable and there’s a television. Zach is wonderful. Very personable and friendly. E have coffee in the waiting area, which is good. Seats are comfortable and there’s a television. Zach is wonderful. Very personable and friendly. Explained everything and the cost. Took me to the waiting area and offered a food voucher while I waited. Wish I could keep him as my technician every time I come. More
by Deloria S
Employees Worked With
Zach Gentile
April 26, 2025
Everything ended up ok but I had no idea I would need to leave the car for the full day. It would be good to know those things ahead of time next time. Zach was awesome to deal with. I did notice I was miss leave the car for the full day. It would be good to know those things ahead of time next time. Zach was awesome to deal with. I did notice I was missing a mud flap afterwards. Not sure how that may have happened though. More
by coons42001
Employees Worked With
Zach
April 26, 2025
Efficient, clean, excellent service, the staff is great, the coffe is a plus love it.. The waiting area is comfortable. Tv, popcorn, snacks. My kids love to come with me when a bring the car for service. the coffe is a plus love it.. The waiting area is comfortable. Tv, popcorn, snacks. My kids love to come with me when a bring the car for service. City kia have excellent environment. Thank you for all you do. Iam really happy with the service. More
by Maddy
Employees Worked With
Ivan
April 25, 2025
This rating of 3 stars does in no way reflect my experience with this service center over the past 3-4 years. Prior to this year (2025) I have very little to complain about. Now this year is a diffe experience with this service center over the past 3-4 years. Prior to this year (2025) I have very little to complain about. Now this year is a different story. My 2021 KIA Soul suddenly would not start. I had it towed to City KIA of Orlando where I purchased it hoping the dealership would have all in depth diagnostics tools and technicians that would quickly resolve the problem. I was disappointed after 4 weeks they could not find the source of the problem. I was caught in a situation that appeared to be open ended with no resolution to be found. After replacing the starter to no avail, they found a rodent in my glove box. They suspected there could be rodent damage in the wiring system. They told me at minimum it would cost $2000 for 10 hours of work to remove the dashboard so they could inspect the wiring and check for rodent damage. I was getting frustrated with their lack of progress after 3 weeks with no answers. But labor hours were mounting that would not be covered by warranty. In the end I found myself having to make a choice between letting them forge ahead while waiting for a part they suspected had died and talking to their sales department about agreeing on trading in this vehicle for the purchase of a new one. In the process of buying a 2025 Sportage I was afforded the opportunity to remove personal items from the Soul. I could not believe my eyes when I looked inside the vehicle. All the interior front panels were removed, wiring was totally exposed, dashboard removed, screws and fasteners strewn through the interior. To put it mildly, the car looked like a tornado had gotten in there. The extent to which the technician had taken it apart, I couldn’t imagine it ever being put back together with everything put back in its place and not having loose parts that would invariably rattle. I’m glad City KIA agreed to take this car off my hands and forgive the $4000 charge that had accumulated with no assurance of finding the source of the failure. Aside from this bad experience, I have no further complaints. More
by ismaelcampos
Employees Worked With
Raheem Patrick
April 25, 2025
Devon was very courteous She understood my concerns and suggested the best service package which would give me the best service for my vehicle. Very satisfied. suggested the best service package which would give me the best service for my vehicle. Very satisfied. More
by hsday2day
Employees Worked With
Devon
