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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
4,700 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 3yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 3yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 4,700 reviews

May 31, 2026

They gave me everything I asked for. Very respectful and reasonable. No xx around. I got what I wanted. More

by detronealey
Recommend Dealer
Yes
Employees Worked With
Sammy and T.
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May 31, 2026 -

City KIA of Greater Orlando responded

It’s wonderful to hear our team met every request and provided a transparent, respectful service experience. Thank you for trusting us with your KIA. We look forward to assisting you again.

May 31, 2026

Excellent, the maintenance process wasn't in a rush which I respect. Warm welcoming Always go to the same dealership because of the positive atmosphere. I feel trust that my car will be maintained properly b More

by blessedfi9
Recommend Dealer
Yes
Employees Worked With
Daniel
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May 31, 2026 -

City KIA of Greater Orlando responded

Thank you for highlighting our welcoming atmosphere and the unhurried approach our team takes to care for your Kia. We’re honored you choose us for service and look forward to continuing to earn your trust.

May 31, 2026

Not every dealership shows attention to detail and consideration. However, I received both from CityKia of Orlando. More

by blessedfi9
Recommend Dealer
Yes
Employees Worked With
Josh
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May 31, 2026 -

City KIA of Greater Orlando responded

Thank you for highlighting the thoughtful attention to detail and care our team provided during service on your Kia K4. We look forward to assisting you with any future service needs.

May 31, 2026

Very supportive caring and tentative Daniel was supportive showed that he cared about my financial hardship and did all he could to make the service more affordable and the process seamless for me More

by ljthomas6159
Recommend Dealer
Yes
Employees Worked With
Danial
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May 31, 2026 -

City KIA of Greater Orlando responded

We’re glad our team could guide you through the service process with care. It’s rewarding to know we could ease affordability concerns during your service on your Kia. Thank you for trusting us with your vehicle.

May 31, 2026

Easy and very satisfied The experience with Tony and the service department was superb. I appreciate the kindness to provide complimentary Lyfts as it gives me and my daughter a chance to not be stuck at th More

by emercado1031
Recommend Dealer
Yes
Employees Worked With
Tony
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May 31, 2026 -

City KIA of Greater Orlando responded

Thank you for sharing your experience with our service department. We’re glad our complimentary Lyft service kept you and your daughter on schedule during your Kia appointment. It’s great to hear the mail-in coupons make the extra drive worthwhile and we look forward to your next visit.

May 31, 2026

Great experience, prompt service, very helpful. Held our hands through out the whole process. Thank you More

by KENRHILBERT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrence Manning
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2026 -

City KIA of Greater Orlando responded

Thank you for sharing your thoughts on your new Kia K5. We’re glad Terrence and our team could provide prompt and helpful support every step of the way. Enjoy your K5 and feel free to reach out if you need anything.

May 31, 2026

Excellent service. The flow of cars moved in an orderly and fast.The employees were well coordinated and they were very kind. The waiting area was comfortable. Daniel p More

by WILLFIRPOB
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Service
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May 31, 2026 -

City KIA of Greater Orlando responded

Thanks for sharing feedback on our efficient service flow and friendly, well-coordinated team. It’s great to hear that our waiting area was comfortable for you. We look forward to helping with any future needs.

May 31, 2026

Everybody was helpful and attentive. Major shoutouts to sammy , julio , carolina , and joe for helping me through my entire customer process they were amazing ! More

by SLEDGEDORION
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sammy , joe , carolina , terrence
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May 31, 2026 -

City KIA of Greater Orlando responded

It’s wonderful to hear our team was so helpful and attentive during your service visit. We’ll share your recognition with everyone who assisted you. Thank you for choosing us for your automotive needs.

May 31, 2026

Terrible customer service 4 hours to change oil and get new tire very disappointed and left one tire with 47 psi More

by ANAREZENDEUSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jun 03, 2026 -

City KIA of Greater Orlando responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

May 31, 2026

Never received any calls on repairs, what was found as failure or if extended warranty would cover it. Management doesnt know their own procedures due to Oscar's input it delayed by repairs by more than a More

by illusionsb74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar
Report | Print
Jun 03, 2026 -

City KIA of Greater Orlando responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

Jun 08, 2026 -

illusionsb74 responded

I will be more than glad to go and discuss this at the dealer but what am i getting out of it? My time was already wasted and im not going back unless youre going to make it right ans how will you make this right?

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