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City KIA of Greater Orlando
Orlando, FL
1,358 Reviews
City Kia Of Greater Orlando
Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry.
With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details.
At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,358 reviews
May 05, 2025
She welcomed me, introducing herself Jocelyn, I told her my name was Jocelyn too ??! She told me that I would have my car serviced for a change, inspected my vehicle and offering me the comfort of waiting u my name was Jocelyn too ??! She told me that I would have my car serviced for a change, inspected my vehicle and offering me the comfort of waiting until it was done and she would get back with me with more details ??upon me arriving. And she did . More
by Jocelynsmith123456
Employees Worked With
Jocelyn
May 05, 2025
They were courteous, knowledgeable. And quick Frank made me feel at ease. The waiting room was comfortable. The work was fast, and expert And quick Frank made me feel at ease. The waiting room was comfortable. The work was fast, and expert More
by shufeldt_17
Employees Worked With
Frank
May 04, 2025
I've been here like 5 times with my past vehicle and current, and this was definitely the smoothest of the maintenances. Did everything he said he'd do, and more than I expected. Well done! current, and this was definitely the smoothest of the maintenances. Did everything he said he'd do, and more than I expected. Well done! More
by Kaylacarter624
Employees Worked With
Frank
May 03, 2025
Terrible training and customer service. Service advisor sent me for car rental and told me it was covered under my warranty. He was fired a day or so after my repairs were underway. The nex Service advisor sent me for car rental and told me it was covered under my warranty. He was fired a day or so after my repairs were underway. The next service advisor was made aware of what was going on and never made mention to the fact that the rental would not be covered. When I got a bill for $460.63 I was then in touch with the service manager who told me they would fix it and sent me to Kia Consumer affairs. Consumer Affairs told me they can’t fix it, it has to be done at the local level. I called back and spoke to the manager, who said he will figure out how to get it fixed and then I got the runaround for three additional days only to find out that I had to go back to Kia Consumer Affairs because they can’t do it at the local level. Again Kia Consumer Affairs then told me that they can’t fix it. It has to go back to this location. Why do I need to pay the price for poor training of their team members, I own 2 Kia’s. They will be the last ones I buy - Mistakes happen but not being willing to own up to and fix their errors speaks volumes about customer service More
by HEIDIWALTERS71
Verified CustomerEmployees Worked With
Stephen, Nate, Mike
May 03, 2025
It's ok The process takes a bit long! !! My experience with my very first Kia isnt the greatest. The vehicle is a 2024 Telluride which has had a few recalls.... !! My experience with my very first Kia isnt the greatest. The vehicle is a 2024 Telluride which has had a few recalls.... More
by Perezr314
Employees Worked With
Zachary Gentile
