Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
4,131 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
Contact Dealership
View Awards

9550 S Orange Blossom Trl

Orlando, FL

32837

Directions

By Type

Showing 4,131 reviews

March 29, 2026

Chris was great. He was easy to work with and explained what would happen and gave me estimated time of completion. More

by FLGirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris in the service department
Report | Print
Mar 29, 2026 -

City KIA of Greater Orlando responded

We’re pleased the service team provided clear explanations and kept you informed about the completion estimate. Thank you for trusting us with your Kia K5, and we look forward to assisting you again.

March 29, 2026

Great service on my kia k5 gt line recall service. It included a full car wash!!! More

by jpagan11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abel
Report | Print
Mar 29, 2026 -

City KIA of Greater Orlando responded

We’re delighted the recall service on your Kia K5 GT-Line met your expectations and that you enjoyed the full car wash. Feel free to reach out whenever you need further service.

March 29, 2026

Juan the service writer and Michael the service manager were the best. I cannot imagine service better anywhere else. More

by FIRETAZFLA11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael service manager
Report | Print
Mar 29, 2026 -

City KIA of Greater Orlando responded

We appreciate your business and this review. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

March 29, 2026

Great and fast Great and fast Frankie really help me out Frankie really help me and with the whole transition with a smiling face More

by montarioustanner
Recommend Dealer
Yes
Employees Worked With
Francio
Report | Print
Mar 29, 2026 -

City KIA of Greater Orlando responded

We’re thrilled your Kia Soul service was fast and seamless. Our staff is happy to provide friendly support every step of the way. Thank you for trusting us with your service needs.

March 29, 2026

Top notch. Great service and friendliness. I will definitely come back in the future I felt very pleased with everything from start to finish More

by conleyryanhoward
Recommend Dealer
Yes
Employees Worked With
Josh, he was fantastic. Please tell him I said he made it the best experience ive ever had at any car dealership. I will be back to see him for sure
Report | Print
Mar 29, 2026 -

City KIA of Greater Orlando responded

Thank you for choosing us for service on your Kia Optima. We’re delighted our team’s friendly approach and smooth process impressed you, and we look forward to serving you again.

March 29, 2026

As always, very good service awesome Been going there for several years I have bought seven cars from there More

by mrizor
Recommend Dealer
Yes
Employees Worked With
Josh
Report | Print
Mar 29, 2026 -

mrizor responded

As I’ve said before in all of my surveys Mr. Josh Farley is a super Customer Service person. He always treats me very professional kind when he says your car will be out in a certain time. It’s always out. Thank you Mr. Josh. I will see you the next time I need my oil change.

March 28, 2026

Very professional and thorough going over every inch of my vehicle, letting me know what needed to be done. Also checking my windshield which I didn't know that it was a little crack on it. That is an amaz More

by YPERVERA
Recommend Dealer
Yes
Employees Worked With
Juan
Report | Print
Mar 29, 2026 -

City KIA of Greater Orlando responded

We’re pleased our thorough inspection of your Sportage uncovered that windshield crack and that our team clearly outlined the work needed. Thank you for trusting us with your Kia maintenance.

March 28, 2026

It was a little frustrating this time, I waited too much and when I thought things were done they send me an estimate with more service to do but I didn’t have more time to spend. The responsable person did More

by WAINYSIQUEIRA9QX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Report | Print
Mar 29, 2026 -

City KIA of Greater Orlando responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

March 28, 2026

Fantastic It was a good experience working with Kia and their associates were very professional and patient as I made an important decision about a new vehicle purchase. More

by LUISAC6311
Recommend Dealer
Yes
Employees Worked With
Christopher Montenegro
Report | Print
Mar 28, 2026 -

City KIA of Greater Orlando responded

It’s wonderful to hear our team was patient and professional while you chose your new Kia. We’re glad you had a positive experience and appreciate you sharing your thoughts. We look forward to assisting you again.

March 28, 2026

Time management and resolved my issue Able is professional and knowledgeable giving us a great customer experience More

by tizanobrown
Recommend Dealer
Yes
Employees Worked With
Able
Report | Print
1
2
3
...
414