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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
4,878 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 3yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 3yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 4,878 reviews

July 29, 2026

Unorganized. messy esthetic, poor customer service picking up car. Waiting area inside where you pick up your car was not very clean or organized to look at. More

by Que
Recommend Dealer
No
Employees Worked With
Juan was great but picking up my car was super unorganized and the waiting time was kind of long without anyone helping me when I walked in.
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July 29, 2026

Staff is professional, courteous, and resolved my issue Staff is personable, accommodating and got the job done More

by Jolanda2dileo
Recommend Dealer
Yes
Employees Worked With
Daniel
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Jul 29, 2026 -

City KIA of Greater Orlando responded

We’re pleased our team’s professional, courteous, and accommodating service resolved your Kia swiftly. Thank you for trusting us with your service needs.

July 29, 2026

Excellent service; he was always very keen on resolving the issues. Always very attentive to ensuring we were satisfied with our visit to the dealership. More

by JORGITOLEON1985
Recommend Dealer
Yes
Employees Worked With
Abel
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Jul 29, 2026 -

City KIA of Greater Orlando responded

We’re delighted our service team was attentive and thorough in addressing your Kia Carnival concerns. Your satisfaction with the visit means a lot to us. Thank you for choosing us and for the five-star rating.

Jul 29, 2026 -

JORGITOLEON1985 responded

Exelent

July 28, 2026

The initial encounter was cordial and still to the point which I appreciated. We identified the reason for the visit and I was informed that I would get a call once the service was done. Upon receiving my v More

by Antrod11189
Recommend Dealer
Yes
Employees Worked With
Rafael
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Jul 29, 2026 -

City KIA of Greater Orlando responded

This review means so much to us! A cordial, straightforward visit from start to finish, plus a clean and vacuumed car at pickup, sounds like a great combination. We'd be glad to have Rafael continue as your service advisor for future visits. You can rest assured knowing this level of service is what we are committed to delivering on every visit!

July 28, 2026

It was not pushy and pleasant I didn't have any problems with my visit at all More

by ERIC.CAMPBELL7500
Recommend Dealer
Yes
Employees Worked With
German I believe
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Jul 29, 2026 -

City KIA of Greater Orlando responded

We’re delighted to hear your service visit felt pleasant and pressure-free. Thank you for trusting us with your Kia Niro and for the perfect rating.

July 28, 2026

Everything has always been good but this time they were able to get the oil change done in great time. More

by ERIC.CAMPBELL7500
Recommend Dealer
Yes
Employees Worked With
Abel was my service advisor
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Jul 29, 2026 -

City KIA of Greater Orlando responded

We’re thrilled to hear your oil change was completed so quickly this time. It’s great to know our service team continues to meet your expectations with your Kia Niro. Thank you for sharing your positive experience; we look forward to serving you again.

July 28, 2026

Jay was friendly and professional. He explained everything. Great asset to your company. Anytime I need service I will ask for Jay. More

by Gwavian
Recommend Dealer
Yes
Employees Worked With
Jay
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Jul 28, 2026 -

City KIA of Greater Orlando responded

Thank you for your 5-star rating and kind words. We’re glad our team explained everything clearly during your Kia service. We look forward to assisting you with any future needs.

July 28, 2026

Juan Castillo was able to diagnose and fix the issue immediately. He made the process very seamless for us, he has amazing customer service, he was super communicative throughout the whole process and e More

by ANGERODWAY
Recommend Dealer
Yes
Employees Worked With
Juan Castillo.
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Jul 28, 2026 -

City KIA of Greater Orlando responded

It's wonderful to know our advisor provided clear communication and efficient service for your Kia Stinger. We're glad they could guide you through each step and ease any financial concerns. We appreciate your recommendation and look forward to assisting you again.

July 28, 2026

In all the time I've dealt with City Kia, this was my worst experience. In all the time I've dealt with City Kia, this was my worst experience. Frustrated More

by polman1000
Recommend Dealer
No
Employees Worked With
Jonathan
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July 28, 2026

Easy process, I like the free breakfast, Jonathan was very nice and kept me informed More

by Torres.sheila
Recommend Dealer
Yes
Employees Worked With
Jonathan Cordoba
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Jul 28, 2026 -

City KIA of Greater Orlando responded

Thank you for choosing our service. We’re glad the process was straightforward and you enjoyed our complimentary breakfast. We’ll share your kind feedback about our team’s communication, and we look forward to servicing your Kia Sportage again.

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