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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.4
2,760 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 2,760 reviews

March 27, 2025

Very frindly and ellos son muy amigosos y ayudaorn mucho so todo fue muy bien More

by marygonzalez07036
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Negron
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Castillo
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Mar 28, 2025 -

City KIA of Greater Orlando responded

Mary, ¡Agradecemos mucho que nos haya dejado esta maravillosa reseña! Nos complace saber que nuestro equipo fue muy amable, nos ayudó mucho y que todo salió de maravilla. Esperamos poder servirle de nuevo en el futuro.

March 27, 2025

El concesionario me parece muy amplio y con instalaciones en buen estado y con muchas facilidades para esperar mientras le realizan el servicio a el vehículo y con personas que te reciben con buen trato More

by 1ACEVEDO.IRMA66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arraiz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2025 -

City KIA of Greater Orlando responded

¡Agradecemos su reseña tan excepcional! Nos complace saber que nuestro equipo le brindó un buen trato y le hizo sentir como en casa. Si necesita ayuda con algo más, no dude en hacérnosla saber.

March 27, 2025

Quick, easy, respectful. The whole service department does their job nicely and quickly making things easier for me and my day. More

by SHS1199
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arraiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maximiliano Ercolani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ivan Merchan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2025 -

City KIA of Greater Orlando responded

We appreciate you for leaving us this spectacular review! We are delighted to know that our team did their job nicely/quickly making things easier for you and were respectful. If there is ever anything more that we may help you with please do not hesitate to let us know.

March 26, 2025

This dealership is very professional and up to speed on how a car dealership should operate this day and age. More

by Raven
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrence Manning
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Mar 26, 2025 -

City KIA of Greater Orlando responded

Raven, Providing impeccable service is so important to us here at City KIA of Greater Orlando and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they were very professional and up to speed. Congratulations on your new vehicle- behalf of the entire team!

March 26, 2025

Every service I encountered seemed focused on selling me more and more, which was annoying. It felt like the moment I arrived, they just wanted to upsell me. The staff weren't friendly at all, and it often More

by FELIPERODRIGUEZ2499
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
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Mar 26, 2025 -

City KIA of Greater Orlando responded

Felipe, this type of experience is not something City KIA strives to achieve with our customers, so we apologize for how you felt during your visit. Your concerns matter to us, we would like to get more information on this matter. Please give us a call at our dealership and ask for the General Manager, we would be happy to help you.

March 26, 2025

It took a long time for the service to be performed and the wiper fluid wasn’t even filled. More

by MARIEGRAMIREZZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not know names
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Mar 26, 2025 -

City KIA of Greater Orlando responded

Marie, Thank you for your feedback and time. We are very sorry to hear that your Service experience wasn't a pleasant one due to the fluids not being filled. We would like to hear more information on this matter, please give us a call at our dealership and ask for Service Manager. They would be happy to help you!

March 26, 2025

Steven was great when I was there for service and was very helpful hope he’s there again next time More

by t.vixma.mail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
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Mar 27, 2025 -

City KIA of Greater Orlando responded

Providing immaculate service is so important to us here at City KIA of Greater Orlando and we are glad that Steven's efforts met your satisfaction! We are thrilled to know that he was great and very helpful. We wish you safe travels until we meet again!

March 26, 2025

Very nice and she knows what she is talking about . Will come back for her . More

by ITAAGUERRERO19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon
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Mar 27, 2025 -

City KIA of Greater Orlando responded

We are grateful for you leaving Devon this wonderful review! We are pleased to know that she was very nice and knows what she is talking about. We look forward to serving you again in the future when the time comes.

March 26, 2025

Excellent service, including customer service, work, turnaround time, and the work itself,… definitely very happy with the service. More

by DANOMADA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Cordoba
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Mar 27, 2025 -

City KIA of Greater Orlando responded

Providing excellent service is so important to us here at City KIA of Greater Orlando and we are glad that our teams efforts met your satisfaction! We are thrilled to know that the work itself and turnaround time was excellent as well. We wish you safe travels until we meet again!

March 26, 2025

Representative was very attentive and helpful. I will Always go back to Abel ! Keeps me very informed on what needs attention on my vehicle More

by DESTINYY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abel
Report | Print
Mar 27, 2025 -

City KIA of Greater Orlando responded

DESTINYY, We appreciate you for leaving Abel this stellar review! We are delighted to know that he was very attentive, helpful and kept you informed on what needs attention on your vehicle. We look forward to continue serving you in the future when the time comes.

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