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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
4,699 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 3yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 3yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 4,699 reviews

May 30, 2026

Overall, this was a very disappointing service experience due to poor planning, extended wait times, and inaccurate updates regarding the status of my vehicle. More

by JONATHAN ROLON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
BRYAN, CAIN
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Jun 03, 2026 -

City KIA of Greater Orlando responded

Thank you, Jonathan, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with you and our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

May 30, 2026

Excellent customer service & professionalism Top Notch service from the get go and always accompanied with a warm and pleasant treatment. You're now my new #1 choice for car service and dealership needs More

by pachyss02
Recommend Dealer
Yes
Employees Worked With
German Lopez
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May 30, 2026 -

City KIA of Greater Orlando responded

We appreciate you recognizing our team’s professionalism and warm approach from start to finish. It means a lot to be your number one choice for KIA service and dealership needs.

May 30, 2026

It was quick and informative They provided great service and Jonathan was amazing Ill come back More

by ANDYGIGSTEAD
Recommend Dealer
Yes
Employees Worked With
Jonathan
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May 30, 2026 -

City KIA of Greater Orlando responded

It’s wonderful to hear that your Kia service was both quick and informative. Our team is glad to have delivered great service and support throughout your visit. We look forward to welcoming you back for future needs.

May 30, 2026

Excelente servicio, personal muy profesional, honestidad y excelencia, 100% recomendado, realmente fue una experiencia satisfactoria. More

by BIAGIOLAMARCA2025
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Samer Ezzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maximiliano Ercolani
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2026 -

City KIA of Greater Orlando responded

It’s wonderful to hear our team delivered professional and honest service during your new Kia Sportage Hybrid purchase. Thank you for recommending us and sharing how satisfying your experience was. We look forward to working with you again.

May 29, 2026

Everything went very well. Had a great experience. I will definitely be back. Jay explained everything that was happening. More

by Chriskellyohana1984
Recommend Dealer
Yes
Employees Worked With
Jay
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May 30, 2026 -

City KIA of Greater Orlando responded

Thank you for the five-star rating and for sharing your experience. We’re glad everything went smoothly and that the service on your Essex was clearly explained. We look forward to assisting you again.

May 29, 2026

Very satisfying Me gustó mucho el servicio, como explicó todo el mantenimiento que mi Carro obtuvo y todo lo que el Carro necesitaba en ese momento More

by Ciagutiz1990
Recommend Dealer
Yes
Employees Worked With
Daniel landeilor
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May 31, 2026 -

City KIA of Greater Orlando responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

May 29, 2026

Reliable and took care of me Also worked with Anthony George and he was great More

by ernest.g.eugene
Recommend Dealer
Yes
Employees Worked With
Hector
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May 29, 2026 -

City KIA of Greater Orlando responded

It’s wonderful to know you felt well cared for and found our service reliable. We appreciate your trust and look forward to helping with any future maintenance.

May 29, 2026

Quick drop off had the car in 2 hrs Amazing the 1st 45min to an hr They send me a Detailed Video showing what was Done More

by JMDVALLE
Recommend Dealer
Yes
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May 29, 2026 -

City KIA of Greater Orlando responded

We’re pleased our quick drop off process got your Honda Pilot back to you in two hours. Providing that initial progress update within the first hour and a detailed video summary ensures you stay informed. Thank you for sharing your experience.

May 29, 2026

great customer service and great actitud thank you for everything that you guys do to make a great day More

by TIGER22210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
abel ortiz
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May 29, 2026 -

City KIA of Greater Orlando responded

Thank you for highlighting the friendly attitude and attentive support from our service team. We’re glad to know we helped brighten your day. We appreciate you trusting us with your Kia.

May 29, 2026

Policies just kept me with no car for almost a month Needed a rental and wasn't offered More

by rodriguez.jose954
Recommend Dealer
No
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Jun 03, 2026 -

City KIA of Greater Orlando responded

We appreciate your feedback regarding your recent service experience. We understand your concern about the rental car policy and the duration your vehicle was with us. We would like to discuss this matter further and explore how we can better serve you in the future.

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