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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
4,478 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 3yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 3yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 4,478 reviews

August 19, 2025

Abel was great on time solved the issue very professional and polite, got me a uber home while the car was being serviced. More

by DANSCARV30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abel service center
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Aug 20, 2025 -

City KIA of Greater Orlando responded

Dan, We are delighted to hear that Abel was able to fix your vehicle quick and hassle-free. Please let us know if there is anything else we can do to further assist you, we would love to help!

August 19, 2025

Very easy process from drop off to paying. I really appreciated the inspection video. I had multiple recalls fixed and need for parts for my car. All were completed no reschedule due to not h More

by cgreen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Farley
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Aug 20, 2025 -

City KIA of Greater Orlando responded

C, Thank you for your very kind review. We are delighted to hear that you fully and completely trust Josh with your vehicle service needs! Thank you! We look forward to seeing you again when your vehicle is ready for its next service.

August 19, 2025

Good quick word word word word word word word word word word word word word word More

by galvanleo42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Da Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edison Cordero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samer Ezzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maximiliano Ercolani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ivan Merchan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Job Gomes, Sebastian Gomila, Erick Disla, Luis Arraiz, Raul Luna
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Aug 20, 2025 -

City KIA of Greater Orlando responded

Hello, We are glad to hear that your vehicle services was quick and convenient!

August 19, 2025

Best service department around. Always best experience coming here with the best advisors. Great service More

by Jen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximiliano Ercolani
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 20, 2025 -

City KIA of Greater Orlando responded

Jen, Thank you for your very kind review! We are always happy to hear that our customers are 100% satisfied with service they received from us!

August 19, 2025

Fast and reliable! Excellent work. Only dealer that actually could do the service for me. Always go there! More

by 74denterprises
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Gentile
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Aug 20, 2025 -

City KIA of Greater Orlando responded

Hello, Thank you for your time and feedback. We are happy to hear that your vehicle was back on the road so quickly. We look forward to seeing you again when your vehicle is ready for its next service.

August 19, 2025

Poor work, poorer service. They botched my very simple oil change. Topping off my gas tank is insufficient compensation for the fact that I had to spend three hours of my time More

by horsebar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know
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Aug 21, 2025 -

City KIA of Greater Orlando responded

We’re very sorry to hear about your recent experience. An oil change should be quick and stress-free, and we regret that we fell short and caused such an inconvenience for you. We did top off your gas for you which you don't seem that was gesture form us. We appreciate you sharing this feedback and will be using it to address the issues with our team to ensure this does not happen again. If you would like to discuss further, please contact us at the dealership.

August 19, 2025

Very nice and make sure to be honest and clear of everything their were doing Great customers service More

by FRANCKEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph , Job Gomes
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Aug 20, 2025 -

City KIA of Greater Orlando responded

Hello, Thank you for your time and feedback. We are pleased to hear that our team was able to provide you exceptional customer service from the start to finish! We look forward to seeing you again in the future!

August 19, 2025

Customer service was great early Saturday morning. I was given attention quickly and shortly in a Lyft and on my way home. Return pick up was super easy as the dealership gave me a link for a Lyft res More

by Amy Marshall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abel
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Aug 20, 2025 -

City KIA of Greater Orlando responded

Amy, Thank you for your time and review. We appreciate hearing feedback from customers like you! We are so pleased to hear that we have been able to provide you with quick and convenient vehicle repair services. Your complete satisfaction is our #1 goal! Should you need anything else, please do not hesitate to call.

August 19, 2025

Daniel was great ! But everyone else was complete trash , I gave them my car just to fix my ac got it back just for it to literally start smoking 30mins after I picked More

by Kathelynnoel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel
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August 19, 2025

Great communication, great customer service. They got me a ride to and from work. Great detail on what my vehicle needed More

by mnunezofs
Recommend Dealer
Yes
Employees Worked With
Anthony George
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Aug 19, 2025 -

City KIA of Greater Orlando responded

Hello, We are delighted to hear that your experiences with us have been so positive and you are totally confident in our expertise and service. We look forward to seeing you again when it's time for your vehicle’s next service.

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