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City KIA of Greater Orlando
Orlando, FL
2,897 Reviews
City Kia Of Greater Orlando
Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry.
With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details.
At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,897 reviews
March 23, 2025
I been waiting for recall parts since August 2024 and still no update. I have serviced my vehicle there every time and still haven’t been updated. I feel like they restart my request every single time I’ still no update. I have serviced my vehicle there every time and still haven’t been updated. I feel like they restart my request every single time I’m there and all I get oh it’s backed ordered. Like since August 2024. But it’s available to purchase online. So it doesn’t make sense. More
by ANTHONY
Verified CustomerEmployees Worked With
Service department & parts
March 23, 2025
Worst custumer service in the whole xxxxing planet. Made me wait almost 13 hours for my service. I dropped my car at 945am and they gave me an estimate at 330pm. They finished my service at 830pm. xxxx Made me wait almost 13 hours for my service. I dropped my car at 945am and they gave me an estimate at 330pm. They finished my service at 830pm. xxxxing unacceptable More
by Cjb
Employees Worked With
March 23, 2025
Edison was extremely helpful and made me feel heard when expressing my concerns about price and features I needed. Once he learned more about me, he was willing to run back and forth to get my different quo expressing my concerns about price and features I needed. Once he learned more about me, he was willing to run back and forth to get my different quotes on cars until I was able to find one in the middle of what I really wanted and the lowest trim. He was patient but also laughed with us, which is important when making a big purchase! More
by jayceekusko
Employees Worked With
March 23, 2025
City Kia has an excellent service. Clear with the options that are offered without any pressure. Clear with the options that are offered without any pressure. More
by CARMEN.LYLLI
March 23, 2025
I first brought my daughter her when she landed from DC for spring break she wanted to get a car I said City KIA is a good place it popped in my head. I said it's near the mall. So we came in and she had a for spring break she wanted to get a car I said City KIA is a good place it popped in my head. I said it's near the mall. So we came in and she had a great experience and I said they are really nice here and friendly when I walked in. She knew the car she wanted and the color apparently. So she conversed a little and talked to the sales rep and got things situated. I had to leave to pick up my other children from the bus and later on she came home with a car. I love she was able to get what she wanted that made me so happy for her. It reminded me of me at her age. The experience was great the time was not that long and the staff made the deal work Thank you City Kia I said I want them to get me out of my two cars I need help More
by Christen1208
March 22, 2025
They’re slow, charge for everything, make you pay for services and say it’s required. Not accommodating at all. Charged me $200 for an oil changed, looks more like a staff hang out. No one ever has answe services and say it’s required. Not accommodating at all. Charged me $200 for an oil changed, looks more like a staff hang out. No one ever has answers unless you’re paying. More
by PCARDONA.1QX9
Employees Worked With
I don’t know any names
March 22, 2025
Worse service ive received ever i went for a oil change and they did not reset the oil light, turned on my parkin break and left it on and i couldnt figure out why my car was driving weird after i left, i and they did not reset the oil light, turned on my parkin break and left it on and i couldnt figure out why my car was driving weird after i left, i was there from 7:30am to 3:50pm this was the worst service ive ever received. More
by kmestevez
Employees Worked With
Daniel
March 22, 2025
It can use some improvements in the waiting area is dark and dreary..coffee machine need upgrading and healthier snacks choices would be nice But service to my vehicle was great thank you and dreary..coffee machine need upgrading and healthier snacks choices would be nice But service to my vehicle was great thank you More
by Ladeezee16
Employees Worked With
Nate
