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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.4
2,865 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 2,865 reviews

March 10, 2025

Great customer experience! Very fast and smooth the process. Abel is very kind and knowledgeable More

by jaylahk.2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abel Cruz
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Mar 11, 2025 -

City KIA of Greater Orlando responded

Providing immaculate service is so important to us here at City KIA of Greater Orlando and we are glad that Abel's efforts met your satisfaction! We are thrilled to know that he is very kind, knowledgeable and made your experience great. We wish you safe travels until we meet again!

March 10, 2025

I went to the. Dealer for an oil change. The wait wasn’t long at all. Devon was super helpful More

by eli.rdgz16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon Supper
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Mar 11, 2025 -

City KIA of Greater Orlando responded

Eli, We appreciate you for leaving Devon this remarkable review! We are delighted to know that Devon was super helpful and you did not have to wait long. If there is ever anything more that we may help you with please do not hesitate to let us know.

March 10, 2025

Everyone was very helpful. Ricardo was my service advisor and he was informative and made sure I was well taken care of. Thank you for everything. Very professional. More

by jenn2723
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo
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Mar 11, 2025 -

City KIA of Greater Orlando responded

Jenn, Providing impeccable service is so important to us here at City KIA of Greater Orlando and we are glad that Ricardo's efforts met your satisfaction! We are thrilled to know that he was very helpful, informative and made sure you were well taken care of and very professional. We wish you safe travels until we meet again!

March 10, 2025

Excelente customer service. Your representative Christian 100% excelente work he went above and beyond to help me obtain my car More

by luzg8181
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus and Christian
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Mar 11, 2025 -

City KIA of Greater Orlando responded

We are grateful for you leaving Christian this extraordinary review! We are pleased to know that he went above and beyond to help you obtain your car and provided you with excellent service. We warmly congratulate you on your new vehicle- behalf of the entire City KIA of Greater Orlando team!

March 10, 2025

Zachary the guy assigned to assist me was very helpful , informative and very quick in getting back to me. More

by NATHALIEP2810233
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary
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Mar 11, 2025 -

City KIA of Greater Orlando responded

NATHALIE, We appreciate you for leaving Zach this marvelous review! We are delighted to know that he was very helpful, informative and very quick in getting back to you. If there is ever anything more that we may help you with please do not hesitate to let us know.

March 10, 2025

Great service they did everything to perfection. And since it was going to take more then 3 hours they give you a free uber ride home then send you a car to pick you up and bring you back. More

by pmminagro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Mar 11, 2025 -

City KIA of Greater Orlando responded

Thank you for leaving us this incredible review! We are happy to know that our team did everything to perfection and gave you a free uber to and from your house since it was going to take more then 3 hours. Please do not hesitate to let us know how we may be of further service to you.

March 10, 2025

They kept us there until we agreed on a price was not happy about it, but wouldn’t give us our keys back to do it another day so that night even though they were closed, they are pushy as xxxx More

by st_eva_012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 11, 2025 -

City KIA of Greater Orlando responded

Thank you for taking the time to write this review. We are very sorry to hear that your sales experience wasn't as what you expected, We would like to speak to you more on this matter, please give us a call at our dealership and ask for the Sales Manager. We would love to help you!

March 10, 2025

Easiest experience ever. I did my credit ap online and they delivered the car. Great teacher on the car’s features More

by joysolomon1
Recommend Dealer
Yes
Employees Worked With
Myles Wong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raul Luna
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Mar 11, 2025 -

City KIA of Greater Orlando responded

We appreciate you for leaving for leaving us this phenomenal review! We are delighted to know that our team made your experience the easiest experience ever. We sincerely congratulate you on your new vehicle- behalf of the entire City KIA of Greater Orlando team!

March 10, 2025

Honestly can say service has improved from the past bad experiences I’ve encountered. Frank makes sure I’m given realistic expectations moving forward. More

by Joemarmo14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
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Mar 10, 2025 -

City KIA of Greater Orlando responded

Joe, Providing quality and efficient service is so important to us here at City KIA of Greater Orlando and we are glad that Frank's efforts met your satisfaction! We are thrilled to know that he made sure to give you realistic expectations moving forward. We wish you safe travels until we meet again!

March 10, 2025

The process was quick and easy. Everyone was so patient and explained each part of the process, answering all of my questions. More

by JMURRAYO56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Negron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Colon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Williams A.
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Mar 11, 2025 -

City KIA of Greater Orlando responded

Thank you for leaving us this terrific review! We are happy to know that our team was so patient, answered all your questions and made the process quick/easy. Please do not hesitate to let us know how we may be of further service to you.

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