City KIA of Greater Orlando

Fast friendly Fast friendly just needs to improve in my opinion when inspecting someone's car just write down was wrong with it what services it needs on the receipt for the original service that it was br opinion when inspecting someone's car just write down was wrong with it what services it needs on the receipt for the original service that it was brought in for so if a customer wants to look back and get it repaired, they can More

If you value your hard-earned money, your time, and above all, your safety, do not trust this dealership’s service department under any circumstances. They are the absolute textbook definition of everything all, your safety, do not trust this dealership’s service department under any circumstances. They are the absolute textbook definition of everything that is wrong with modern corporate culture in 2026. They operate entirely on a foundation of deception, take incredibly hazardous mechanical shortcuts with customer vehicles, and completely refuse to take an ounce of accountability for the severe damage they cause. They think they can outplay everyday consumers by exploiting loopholes, but their sheer incompetence and predatory behavior speak for themselves. Their technical staff is completely unqualified, performing sloppy, unauthorized modifications behind closed doors and then passing them off as standard work. Even worse, their management and service writers actively participate in a toxic culture of non-disclosure. They deliberately avoid standard, transparent documentation and refuse to provide formal paperwork for repeat complaints—a calculated tactic designed specifically to prevent leaving a paper trail of their own mechanical failures. They want to ensure that when their botched work inevitably leaves you stranded or compromises your vehicle's integrity, there is no record of you begging them to fix it. When you finally catch them in their malpractice and confront them, they completely stop pretending to care about customer service. They crawl behind a wall of high-priced corporate legal counsel, regurgitating cold, copy-pasted legal scripts and automated, semantic denials to deflect from the physical damage they left behind. They treat human beings like numbers on a spreadsheet, operating on the predatory assumption that everyday consumers on a tight budget will simply get exhausted by their bureaucratic games, give up, and go away quietly. Let me be entirely clear: consumers are completely finished playing these kinds of corporate xxxxxxxx games. No one should have to endure the financial exploitation, the blatant gaslighting, and the severe safety risks that this facility forces onto its customers. The lack of basic ethics, professional standards, and human decency at this location is staggering. They are a parasitic business that survives by taking advantage of the people who trust them. Save yourself a catastrophic headache, safeguard your wallet, and protect your life—take your business far away from this place to a reputable facility that operates with actual integrity. This dealership has absolutely none. More

Marvelous great experience coming back next year Definitely will come again Thanks again Kia oregano Orlando Definitely will come again Thanks again Kia oregano Orlando More

Excellent experience dropping off and picking up vehicle for scheduled maintenance. Up to the minute updates from tech on the work performed with video are awesome. for scheduled maintenance. Up to the minute updates from tech on the work performed with video are awesome. More

The wait time for service is ridiculous. The wait time for service is too long. The wait time for service is too long. More

Franco kept me updated via text Franco was very helpful, ensuring I was informed of my service and what was done ensuring I was informed of my service and what was done More

Juan was amazing I really appreciate him, the waiting room is comfortable and clean and employees are very friendly. room is comfortable and clean and employees are very friendly. More

It was a long wait I got there at 10am, appointment at 10:20am, and left at 1:30pm, long wait. I expected a 2 he wait time 10:20am, and left at 1:30pm, long wait. I expected a 2 he wait time More

Great service Great service, very nice, Kept us updated through out the whole service. Nice through out the whole service. Nice More

Great customer service. I really appreciated the respect for my time and thorough service. The quality of service I received was top notch! I highly recommend coming tk see I really appreciated the respect for my time and thorough service. The quality of service I received was top notch! I highly recommend coming tk see Daniel at City Kia. More