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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.4
1,812 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 1,812 reviews

May 21, 2025

Professional, efficient and friendly Address a person with respect and knows you by name Good job More

by FILOMENA02569X
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Workmanship
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Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
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May 22, 2025 -

City KIA of Greater Orlando responded

Filomena, Thank you for leaving us this positive review! We are happy to know that our team was professional, efficient, friendly and addressed you with respect/knew you by name. Please do not hesitate to let us know how we may be of further service to you.

May 21, 2025

Gracias por su buen servicio estoy satisfecha, rapidez me atendieron en español y me ofrecieron un carro alquilado mientras estaba mi carro en el taller More

by GUILLEMINAALICEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Landeiro
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May 22, 2025 -

City KIA of Greater Orlando responded

¡Agradecemos que nos haya dejado esta reseña tan espectacular! Nos complace saber que nuestro equipo le brindó un buen servicio, le atendió con rapidez y le ofreció un coche de alquiler mientras el suyo estaba en el taller.

May 21, 2025

Excellent Goood service and excellent customer service Excellent attention y pending all details Puntales en el service More

by mariomontes101
Recommend Dealer
Yes
Employees Worked With
Ricardo
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May 22, 2025 -

City KIA of Greater Orlando responded

Mario, We are grateful for you leaving us this wonderful review! We are pleased to know that our team provided you with excellent attention and good service. We hope to serve you again in the future.

May 21, 2025

I had a letter from Kia about 2017 to 2020 cadenza’s fuel pump issues took it to City Kia and they denied it More

by HCHARCZUK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Rico
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May 22, 2025 -

City KIA of Greater Orlando responded

Thank you for your time and feedback. We are disheartened to hear that your vehicle service experience was denied for your KIA fuel pump, we would like to speak to you on this matter. Please give us a call at our dealership and ask for the Service Manager, we would love to help.

May 21, 2025

Absolutely the worst experience I have ever had with a car. Kia had my car for 10 days very little communication on what needed to be repaired. Also repairing things on my car without speaking to me first More

by Deaann2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
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May 22, 2025 -

City KIA of Greater Orlando responded

Dean, Thank you for your review and feedback. We would like to speak to you on your service experience and so how we can make your experience a better one. Please give us a call at our dealership and ask for the Service Manager, we would love to help you.

May 20, 2025

Everything good except a 4 hour wait time with an appt for an oil change, tire rotation and alignment. WITH AN APPOINTMENT!!! More

by Dale Duplechain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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May 20, 2025 -

City KIA of Greater Orlando responded

Dale, Thank you for sharing your service experience with us. We are very sorry to hear that your service experience fall short, we value your concerns. Please give us a call at our dealership and ask for the Service Manager, we would be happy to help you.

May 20, 2025

Excelent attention for Ricardo, he offer different form of pay for our services, very grateful. More

by Enid Carino
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Rosario
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May 21, 2025 -

City KIA of Greater Orlando responded

Enid, We are grateful for you leaving Ricardo this exceptional review! We are pleased to know that he gave you excellent attention and offered you different form of pay for the service.

May 20, 2025

The service was good. The environment was a little full of people, but we managed to close the deal. More

by cianaasilvaa
Recommend Dealer
Yes
Employees Worked With
Willian
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May 21, 2025 -

City KIA of Greater Orlando responded

Thank you for leaving us this terrific review! We are happy to know that our team provided you with good service and closed the deal. Please do not hesitate to let us know how we may be of further service to you.

May 20, 2025

Jocelyn was the best! I will definitely be back next time I need any service done! More

by hayley16groff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jocelyn
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May 21, 2025 -

City KIA of Greater Orlando responded

Hayley, Providing exemplary service is so important to us and we are glad that Jocelyn's efforts met your satisfaction! We are thrilled to know that she was the best. We wish you safe travels until we meet again!

May 20, 2025

My experience this time around was much better than my previous visit for an oil change. Zachary was extremely professional and took the time to clearly explain both the required maintenance and the optio More

by cguz7373
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Gentile
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May 21, 2025 -

City KIA of Greater Orlando responded

Thank you for leaving Zach this incredible review! We are happy to know that he was extremely professional, took the time to clearly explain the optional services available, very knowledgeable and made you feel more informed/confident about the service your vehicle received.

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