City KIA of Greater Orlando

THE MOST DISAPPOINTING EXPERIENCE After some research on the 2016 KIA Optima I decided to contact City KIA in Orlando. Carlos Castillo sent me a quote on a vehicle that was on special. After some research on the 2016 KIA Optima I decided to contact City KIA in Orlando. Carlos Castillo sent me a quote on a vehicle that was on special. When we got there, it was sold. Yea right. We proceded to look at other vehicles. We saw a vehicle we liked. But of course, it was almost $2,000 for an alleged convenience package. But they said they would honor the same price quoted. We sit down to negociate with our trade in. We felt the price was acceptable and started out the paper work. After messing it all up, they brought in a different car. A supervisor, Mr. Oscar was courteous and apologetic and said he would take care of it. Then they came back saying they could not give us the deal because it was a more expensive car. How disappointing. We spent from 2:10 PM to 6:05 PM for absolutely nothing. Don't shop at City KIA, it's not what they advertise. By the way, Carlos Castillo was never found or heard since receiving me in the show room. More

KIA BEST DEALER! I walked in looking for a vehicle and Cornell greeted us with the most uplifting smile. As a first time buyer I didn't know what to expect but Cornel I walked in looking for a vehicle and Cornell greeted us with the most uplifting smile. As a first time buyer I didn't know what to expect but Cornell was such a great help, very down to earth and made this very easy. With that being sound I left with the car of my choice. More

Deceptive We traded in our jeep 2 weeks ago for a Kia Forte. Our salesman Robert never called Partners federal credit union that day to get the correct payoff a We traded in our jeep 2 weeks ago for a Kia Forte. Our salesman Robert never called Partners federal credit union that day to get the correct payoff amount. I told him I didn't know what it was and he should call. So there was no "verbal" statement amount by us. Robert said don't worry if you owe more, Kia will take care of it and if we underestimated , we will send you a check. Two weeks later (today), I received a call from Robert and the Sales GM Jason , saying that the estimate was wrong/low and I owe them $999 and how would I like to pay for that cash, credit, or check. I was stunned and said you're calling me 2 weeks later and you never got the payoff amount while we were there so we could incorporate it into the loan and resolve it then and there. Then Jason says , it's in the contract would you like to review it? So I called Partners today and they said they just called for the payoff on 9/28, not 2 weeks ago when we were there on 9/16. So what Robert told us was a lie and they get you in the fine print . Very disappointed, very unprofessional. But of course, they don't think they did anything wrong. We told Robert before any of this that we were coming back to purchase another car for our daughter who's in college. We will never go back there. They clearly don't care about repeat, happy customers. I'm filing a complaint with the BBB and attorney generals office. And have already let friends/coworkers know how deceptive they are with their practices. I would never wish this upon anyone, including their own family members. It's a shame that something so simple couldn't have been taken care of and worked out for a buck. Disappointed in you boys. More

Came to look, knew what I wanted ... excellent service Cornell Ricketts was introduced to me as a salesperson. I knew what I wanted we jusy had to find it. My purse was locked in my car, I was looking. N Cornell Ricketts was introduced to me as a salesperson. I knew what I wanted we jusy had to find it. My purse was locked in my car, I was looking. Not liking hard sales, I told Cornell I was getting interested. Cornell walked with me, answered my questions, when he asked if I would like to test drive .."No". He never questioned me again. By the time I left, CORNELL RICKETTS had sold me my first NEW car no pressure, no money out of pocket, Yes Mam, No Mam, when I said my diabetic sugar had dropped, he offered a "real" coke. Cornell was patient, kind, had or found answers to my questions, never questioned my choices ... and during the week answered all my silly requests. Cornell Ricketts is, by far, one of the best salesman with real salesmanship qualities others could learn from My hat is off to you for courtesy, customer satisfaction and going that "extra" mile. Well Done!! More

customer satisfaction The customer service that I have with CORNELL RICKETTS was very satisfying and I Recommending him to all the customers. He worked with us very hard an The customer service that I have with CORNELL RICKETTS was very satisfying and I Recommending him to all the customers. He worked with us very hard and got us in a new Kia Optima EX. More

amazingly awesome Cornell worked very hard to get us into a car even when we thought we didn't have a chance they found something. I've never seen a person work so hard Cornell worked very hard to get us into a car even when we thought we didn't have a chance they found something. I've never seen a person work so hard to please their customers. More

amazing I came in today , Mr hamza was right there and helped me immediately. I was kinda nervous But he made me at ease. I am a first time buyer And he told I came in today , Mr hamza was right there and helped me immediately. I was kinda nervous But he made me at ease. I am a first time buyer And he told me there's nothing to worry about you will leave with a car today and he did that. Thanks to him and Mrs Angela... More

Hanza Ammor This guy Hanza Ammor is one of a kind... He said he would have it done and he was totally right. You want to ride today..!!? ...you better go see hi This guy Hanza Ammor is one of a kind... He said he would have it done and he was totally right. You want to ride today..!!? ...you better go see him to make it happen. Thanks buddy. You Rock !!!!!! E&E Installations Inc. More

Best dealer I've been to!! Hamza Ammor was a great, he helped me find the perfect car!! I'm super happy... everyone at this dealer is always so happy and willing to help. I have Hamza Ammor was a great, he helped me find the perfect car!! I'm super happy... everyone at this dealer is always so happy and willing to help. I have ZERO complaints!!! really great environment!! More

Spend Your Money Elsewhere Kia Rio has a problem with the coils going out. Had to bring it in several times for them to be replaced, had to bring it in several times for other Kia Rio has a problem with the coils going out. Had to bring it in several times for them to be replaced, had to bring it in several times for other repairs because the did the repair wrong-time after time. Please don't get tied into this place. More