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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
4,447 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 3yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 3yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 4,447 reviews

May 11, 2025

Great! Always does a good job and explains really well. We keep going back because of the great service. More

by Stheflopez14
Recommend Dealer
Yes
Employees Worked With
Franco Papagno
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May 12, 2025 -

City KIA of Greater Orlando responded

Providing great service is so important to us and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they always do a good job and explained everything really well. We look forward to serving you again in the future.

May 11, 2025

City KIA was quick in service. The employees were helpful and kind. They answered any questions I havd. More

by BOND.KITREL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myles Wong
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2025 -

City KIA of Greater Orlando responded

We are grateful for you leaving us this stunning review! We are pleased to know that our team was helpful, kind and answered any questions you had. We hope to serve you again in the future.

May 10, 2025

Great customer care, very professional and going beyond to make sure that I was taken care of. Thanks More

by HERODRIGUEZ142@gmail.com
Recommend Dealer
Yes
Employees Worked With
Franco Papagno
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May 12, 2025 -

City KIA of Greater Orlando responded

Thank you for leaving us this terrific review! We are happy to know that our team was very professional and went beyond to make sure you were taken care of. Please do not hesitate to let us know how we may be of further service to you.

May 10, 2025

Mr Juan. The service manager kept me up to date with all . Excellent Professional knowledge More

by CRIERA55
Recommend Dealer
Yes
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May 12, 2025 -

City KIA of Greater Orlando responded

We appreciate you for leaving Juan this marvelous review! We are delighted to know that he kept you up to date with everything, was professional, knowledgeable and excellent.

May 10, 2025

It’s not about the people as much as it it about the vehicles offered. The moniker on the Sportage Hybrid we acquired had the EX label. It had far less options than the 2021 Sportage EX we traded in, fa More

by larryratcliffe
Recommend Dealer
No
Employees Worked With
Job Gomes
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May 13, 2025 -

City KIA of Greater Orlando responded

Larry, Thank you for bringing this matter to our attention, we are very sorry for to hear the inconvenience that you experienced at our dealership and would like the opportunity to speak to you on these vehicles. Please give us a call at our dealership and ask for the Sales Manager, we would love to help.

May 10, 2025

Yaz was a great dealer, she was professional and personal. Very nice and worked with me to give me the best deal. She is a sure asset to City KIA. Please acknowledge her. She is excellent and kn More

by harryandpat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yez
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May 12, 2025 -

City KIA of Greater Orlando responded

Harry and Pat, Providing exemplary service is so important to us here at City KIA of Greater Orlando and we are glad that Yez's efforts met your satisfaction! We are thrilled to know that she was great, professional, personable, nice and worked with you to give you the best deal. Congratulations on your new vehicle- behalf of the entire team!

May 10, 2025

Service was great and Jason Torres was extremely helpful and attentive to our vehicles maintenance needs. More

by marcus_tamplin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Torres
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May 12, 2025 -

City KIA of Greater Orlando responded

Marcus, We are grateful for you leaving Jason this exceptional review! We are pleased to know that he was extremely helpful and attentive to your vehicle maintenance needs.

May 10, 2025

I went to drop my mom then was advised I needed tires , then I was advised that I would have to pay nothing. Turned around and was advised my total was 321 and then my card was charged 450 very upsetting More

by keevacovington0713
Recommend Dealer
No
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May 13, 2025 -

City KIA of Greater Orlando responded

Keeva, Thank you for your time and feedback. We are disheartened to hear that you were promised no charge on your services and then when checking out, you were charged a high amount. We understand your frustration and concerns on the charges and would like the opportunity to speak to you to see what we can assist you with, please give us a call at our dealership and ask for the Service Manager. We would be happy to help.

May 10, 2025

An oil change takes 30 to 60 minutes tops. They took two and a half hours. And then we're arrogant telling me they couldn't jump over someone else. More

by cacar215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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May 13, 2025 -

City KIA of Greater Orlando responded

Cacar, We regret to hear that you had this experience with us. We'd like the opportunity to discuss this service experience with us. Please contact our dealership and ask for our Service Manager. Thank you for your time and patience.

May 10, 2025

Started out great, but the sales person got really pushy near the end to get me to buy a car. In the end, I did buy a car but felt a little pushed into it More

by matt.cameron2022
Recommend Dealer
Yes
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May 13, 2025 -

City KIA of Greater Orlando responded

Matt, Thank you for sharing your experience with us. We are very happy to hear that your experience was a pleasant one but just had a issue with the sales rep being to pushy which caused you not to purchase a vehicle. We understand your concerns and would like the opportunity to speak to you on to see how we can make your vehicle process a better one, please give us a call at our dealership and ask for the Sales Manager. We would be happy to help!

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