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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.4
1,434 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 1,434 reviews

April 17, 2025

Muy amable muy atento muy responsable hizo un buen trabajo mumuy buen trabajoy buena persona More

by nereidaalonso075
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
FRANCO
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Apr 17, 2025 -

City KIA of Greater Orlando responded

¡Agradecemos su excelente reseña! Nos complace saber que nuestro equipo fue muy amable, atento, responsable, bueno y que hizo un excelente trabajo. Si necesita ayuda con algo más, no dude en hacérnoslo saber.

April 17, 2025

Waited a while for service. The end result was good. I don't have anything else to say. More

by SIERA.MILLER16
Recommend Dealer
Yes
Employees Worked With
Johnathan Cordoba
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Apr 17, 2025 -

City KIA of Greater Orlando responded

SIERA, Providing exemplary service is so important to us here at City KIA of Greater Orlando and we are glad that our teams efforts met your satisfaction! We are thrilled to know that the end result was good.

April 17, 2025

I appreciate all attention and service! Frank was amazing with us! It’s always good came here! More

by Eliane Croscatto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
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Apr 17, 2025 -

City KIA of Greater Orlando responded

Elaine, We are grateful for you leaving Frank this exceptional review! We are pleased to know that he was amazing with you and attentive. We look forward to continue serving you in the future when the time comes.

April 17, 2025

Great service and great staff They got my car fixed in a very timely manner. More

by moran_glenn
Recommend Dealer
Yes
Employees Worked With
Daniel
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Apr 17, 2025 -

City KIA of Greater Orlando responded

Moran, Thank you for leaving us this incredible review! We are happy to know that our team got your car fixed in a very timely manner and provided you with great service.

April 17, 2025

Professional. Easy, prompt, was kept in the loop about my car at all times. Clean, customer service superb More

by Leahhorton7
Recommend Dealer
Yes
Employees Worked With
German Luis
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Apr 17, 2025 -

City KIA of Greater Orlando responded

Leah, We are grateful for you leaving us this extraordinary review! We are pleased to know that our team was professional, easy, prompt and kept you in the loop about your car at all times.

April 17, 2025

They just want to reap you apart on anything and that is all their priority. First on the service side then on extremely expensive parts then a sales person trying to force you to trade your car with no nec More

by EDWINROLLAND72
Recommend Dealer
No
Employees Worked With
Carlos Castillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Preston Negron
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2025 -

City KIA of Greater Orlando responded

Edwin, Thank you for your feedback. We are sorry to hear that you were disappointed with your service visit and trade-in. We would like to discuss this matter with you a little more, please give us a call at our dealership and ask for Service Manager. We would love to help you!

April 17, 2025

Juan Castillo was fantastic, now, the wait time was terrible, more than 4 hours for the simple things I had to do to my car More

by fleslerdavid
Recommend Dealer
Yes
Employees Worked With
Juan castillo
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Apr 17, 2025 -

City KIA of Greater Orlando responded

David, Thank you for your time and feedback. We are delighted to hear that Juan was able to provide you with exceptional customer service but had a issue with the wait time for your services. We value your opinion and would like the opportunity to speak to you on this matter, please give us a call at our dealership and ask for the Service Manager. We would love to help you.

April 17, 2025

Good service. A little slow, and it's a bit uncomfortable waiting there for three hours! More

by Mmgonzmanz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Negron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Da Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony George
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April 17, 2025

They returned the car to me dirty, with the air conditioning on full blast, I had to wait a long time to return the car and to pick it up!! More

by MAPOLO1070.YURI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maximiliano Ercolani
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2025 -

City KIA of Greater Orlando responded

Yuri, We appreciate you taking the time to write this honest review. We are very sorry to hear that your service experience was unpleasant due to the vehicle being dirty and A/C being on full volume. Your feedback matters to us and would like the opportunity to speak to you on this matter, please give us a call at our dealership and ask for the Service Manager. We would be happy to help you.

April 17, 2025

An absolute pleasure to work with and very attentive I look forward to conducting future business with AG and city kia More

by ewelshjr
Recommend Dealer
Yes
Employees Worked With
AG
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Apr 18, 2025 -

City KIA of Greater Orlando responded

We appreciate you for leaving AG this remarkable review! We are delighted to know that he was a pleasure to work with and very attentive. Looking forward to serving you again in the future when the time comes.

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