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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.4
1,799 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 1,799 reviews

May 13, 2025

Bad service, terrible attention, delay, lack of empathy, lack of consideration for the client. disappointed More

by Carmen Diaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 14, 2025 -

City KIA of Greater Orlando responded

Carmen, Thank you for your time and patience. We are very sorry to hear that your service experience wasn't what you expected. We understand your concerns and questions on our lack of customer service, we would like the opportunity to speak to you on this matter. Please give us a call at our dealership and ask for the Service Manager, we would love to help you!

May 12, 2025

Everyone was friendly, Orlando helped me get the car I wanted Easy to check out the cars and a test drive was very accessible More

by zachboothe
Recommend Dealer
Yes
Employees Worked With
orlando anil
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May 13, 2025 -

City KIA of Greater Orlando responded

Zach, We are grateful for you leaving Orlando this flawless review! We are pleased to know that he was friendly, helped you get the car you wanted and made everything easy. We warmly congratulate you on your new vehicle- behalf of the entire City KIA of Greater Orlando team!

May 12, 2025

Great greeting & service was done faster then expected. I was updated when the vehicle was being serviced, once completed the service, and when the car was getting washed. More

by RODZM723
Recommend Dealer
Yes
Employees Worked With
Devon Supper
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May 12, 2025 -

City KIA of Greater Orlando responded

Providing quality and efficient service is so important to us and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they welcomed you with a great greeting, finished your vehicle faster than expected and kept you updated on your vehicle. We wish you safe travels until we meet again!

May 12, 2025

Excepto Excelente atención, recomiendo a City kia Orlando Excelente atención todo el personal, dedicados a resolver todas las necesidad q uno tenga More

by PARRAYESI61
Recommend Dealer
Yes
Employees Worked With
Abel, excelente atención por parte de el, lo recomiendo, muy amable y en todo me ayuda a resolver
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May 13, 2025 -

City KIA of Greater Orlando responded

¡Gracias por dejarnos esta fantástica reseña y recomendación! Nos alegra saber que nuestro equipo se dedicó a resolver todas las necesidades de su vehículo y le brindó un servicio excelente.

May 12, 2025

Great service. Edison, Aisha, Joe, Joel and Jacob have all been so amazing and helpful. More

by MHJELMAR77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edison Cordero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe, Aisha, Joel, Jacob
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May 12, 2025 -

City KIA of Greater Orlando responded

We are grateful for you leaving Edison, Aisha, Joe, Joel and Jacob this wonderful review! We are pleased to know that they were so amazing and helpful. We warmly congratulate you on your new vehicle- behalf of the entire City KIA of Greater Orlando team!

May 12, 2025

The service was quick and we were being updated on the status of the vehicle along the way. Our advisor was Jonathan, he was super friendly and explained everything very well. He was not pushy at all, we More

by Snowpanda29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Cordoba
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May 12, 2025 -

City KIA of Greater Orlando responded

Thank you for leaving Jonathan this positive review and recommendation! We are happy to know that he was super friendly, explained everything very well, professional and not pushy at all. Please do not hesitate to let us know how we may be of further service to you.

May 12, 2025

El servicio no me gustó para nada llevé mi carro con fallo y no le encuntran nada y los vendedores venden por vender More

by rolandocruz2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
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May 13, 2025 -

City KIA of Greater Orlando responded

Rolando, We are very sorry to hear that your service experience wasn't a pleasant one due to your vehicle issues but was told that they vehicle was just fine and had the sales team try to sell you a new vehicle. We understand your frustration and confusion, and would like the opportunity to speak to you. Please give us a call at our dealership and ask for the Service Manager, we would love to help.

May 11, 2025

Great customer service and attention to detail. Always seeking the best deals and taking your needs into consideration More

by joelaviles2000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manuel Muñoz Rosanna Eric
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May 12, 2025 -

City KIA of Greater Orlando responded

Joel, We appreciate you for leaving us this spectacular review! We are delighted to know that our team was attentive to detail and always takes your needs into consideration. We sincerely congratulate you on your new vehicle- behalf of the entire City KIA of Greater Orlando team!

May 11, 2025

Arrived for my appointment about 10 minutes early. It was for an oil change and tire rotation. Oil was changed, tires were rotated, and the car was washed and almost exactly an hour! From the time I p More

by Ren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No one
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May 12, 2025 -

City KIA of Greater Orlando responded

Ren, We are grateful for you leaving us this flawless review! We are pleased to know that our team provided you with fast and great service. We hope to serve you again in the future.

May 11, 2025

Excelente atención del vendedor, ciertos inconvenientes a la hora de agregar servicios no solicitados a la factura de venta. More

by Adjeblazco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus
Report | Print
May 12, 2025 -

City KIA of Greater Orlando responded

Para City KIA of Greater Orlando, brindar un servicio excelente es fundamental, y nos complace que el esfuerzo de nuestro equipo haya sido satisfactorio. Le ofrecemos nuestras más sinceras disculpas por los problemas que tuvo. No dude en llamarnos y preguntar por el gerente de ventas. ¡Felicitaciones por su nuevo vehículo, de parte de todo el equipo!

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