Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.4
1,799 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
Contact Dealership
View Awards

9550 S Orange Blossom Trl

Orlando, FL

32837

Directions

By Type

Showing 1,799 reviews

May 10, 2025

I went to drop my mom then was advised I needed tires , then I was advised that I would have to pay nothing. Turned around and was advised my total was 321 and then my card was charged 450 very upsetting More

by keevacovington0713
Recommend Dealer
No
Report | Print
May 13, 2025 -

City KIA of Greater Orlando responded

Keeva, Thank you for your time and feedback. We are disheartened to hear that you were promised no charge on your services and then when checking out, you were charged a high amount. We understand your frustration and concerns on the charges and would like the opportunity to speak to you to see what we can assist you with, please give us a call at our dealership and ask for the Service Manager. We would be happy to help.

May 10, 2025

Great customer care, very professional and going beyond to make sure that I was taken care of. Thanks More

by HERODRIGUEZ142@gmail.com
Recommend Dealer
Yes
Employees Worked With
Franco Papagno
Report | Print
May 12, 2025 -

City KIA of Greater Orlando responded

Thank you for leaving us this terrific review! We are happy to know that our team was very professional and went beyond to make sure you were taken care of. Please do not hesitate to let us know how we may be of further service to you.

May 10, 2025

Mr Juan. The service manager kept me up to date with all . Excellent Professional knowledge More

by CRIERA55
Recommend Dealer
Yes
Report | Print
May 12, 2025 -

City KIA of Greater Orlando responded

We appreciate you for leaving Juan this marvelous review! We are delighted to know that he kept you up to date with everything, was professional, knowledgeable and excellent.

May 10, 2025

The first oil change took me 5 hours at the dealership, and no one could tell me how much longer it would take. This time, they supposedly offered me VIP service, and it took more than 3 hours! Completely More

by carlosymarie
Recommend Dealer
No
Employees Worked With
Asiatic Guy
Report | Print
May 13, 2025 -

City KIA of Greater Orlando responded

Carlos, Thank you for your time and feedback. We are very sorry to hear that your service experience wasn't a fast and hassle-free service experience. We would like the opportunity to speak to you on this service transaction to see what we can do to make your experience a better one. Please give us a call at our dealership and ask for the Service Manager, we would love to help.

May 09, 2025

Very pleasant young man good customer service. . Let us know that it was a 2 1/2 to 3 hour wait More

by normasep56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Report | Print
May 09, 2025 -

City KIA of Greater Orlando responded

We are grateful for you leaving us this stunning review! We are pleased to know that he was very pleasant, let you know how long the wait would be and provided you with good service.

May 09, 2025

Our service advisor Abel was great, very polite, great communication and customer service. I would ask for him every time we come back from now on. More

by ALEXITA865309
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abel
Report | Print
May 09, 2025 -

City KIA of Greater Orlando responded

We are grateful for you leaving Abel this exceptional review! We are pleased to know that he was great, very polite and had great communication with you. We look forward to serving you again in the future when the time comes.

May 09, 2025

Excelente atención, amables, hablan español, buena comunicación atentos excelente servicio. Estuvieron al pendiente de cada detalle More

by Kiandreinaribullen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arraiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Córdoba
Report | Print
May 09, 2025 -

City KIA of Greater Orlando responded

¡Agradecemos su excelente reseña! Nos complace saber que nuestro equipo estuvo atento a cada detalle, se comunicó fluidamente y le brindó un servicio excelente. Si necesita ayuda con algo más, no dude en hacérnosla saber.

May 09, 2025

We received great service from Kia and specially from Josh. He was on top of his game and service was outstanding. More

by BDROMEO29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSH
Report | Print
May 09, 2025 -

City KIA of Greater Orlando responded

We appreciate you for leaving Josh this marvelous review! We are delighted to know that he was on top of his game and provided you with outstanding/great service.

May 09, 2025

Great customer service. Jay was really helpful and helped me to get the service of my car done More

by GAZZPA1221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay torres
Report | Print
May 09, 2025 -

City KIA of Greater Orlando responded

Thank you for leaving Jay this incredible review! We are happy to know that he was really helpful and provided you with good service.

May 09, 2025

Best dealership in existence. Never will there be one better. Ag best adviser int he world More

by 3wade3rings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony George
Report | Print
May 09, 2025 -

City KIA of Greater Orlando responded

Providing exemplary service is so important to us here at City KIA of Greater Orlando and we are glad that AG's efforts met your satisfaction! We are thrilled to know that he is the best in the world.

1
...
37
38
39
...
180