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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
4,463 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 3yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 3yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 4,463 reviews

March 13, 2025

I had the most wonderful experience with the service that was provided to me when I took my car for my first maintenance check. Nathaniel was very professional in his area of work. I was there less than 2 ho More

by nsaunders1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel in the service dept.
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Mar 14, 2025 -

City KIA of Greater Orlando responded

We are grateful for you leaving Nate this wonderful review! We are pleased to know that he was very professional, provided you with all your needs and made your experience outstanding. We hope to serve you again in the future when the time comes.

March 13, 2025

All the work was completed perfectly and in an excellent timely manner. However, the markup on parts is insane and overpriced compared to other Kia dealers, Service adviser was courteous and kept a superb c More

by Yturan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Farley , service advisor
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Mar 14, 2025 -

City KIA of Greater Orlando responded

Thank you for leaving us this positive review! We are happy to know that our team was courteous, kept a superb communication line and all the work was completed perfectly and in an excellent timely manner. Please do not hesitate to let us know how we may be of further service to you.

March 13, 2025

Courtois, very good personnal like Franco but expensive. Nice waiting room with vandages. Nice welcome. More

by yvesboucher2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco
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Mar 14, 2025 -

City KIA of Greater Orlando responded

We appreciate you for leaving Franco this spectacular review! We are delighted to know that he was very good, courteous and welcomed you nicely. If there is ever anything more that we may help you with please do not hesitate to let us know.

March 13, 2025

Sebastian did an amazing job explaining everything to me and making sure I knew all the resources I had available to me if I needed anything! He was very respectful and made this whole process so easy!! More

by maggiemarie95
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sebastian Gomila
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Mar 14, 2025 -

City KIA of Greater Orlando responded

Maggie, Providing first class service is so important to us here at City KIA of Greater Orlando and we are glad that Sebastian's efforts met your satisfaction! We are thrilled to know that he did an amazing job, explained everything to you, was very respectful and made the whole process so easy. Congratulations on your new vehicle- behalf of the entire team!

March 13, 2025

professional, knowledgeable and courteous Very detailed and informative staff, professional and courteous. they honored appt time and were respectful of my time. More

by stac399
Recommend Dealer
Yes
Employees Worked With
Franco
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Mar 14, 2025 -

City KIA of Greater Orlando responded

We are grateful for you leaving us this flawless review! We are pleased to know that our team was professional, knowledgeable, courteous, informative and respectful of your time. We hope to serve you again in the future when the time comes.

March 13, 2025

The service Zach provided and plus the communication was very good and letting me know what was needed for my vehicle. More

by tneal1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
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Mar 14, 2025 -

City KIA of Greater Orlando responded

Thank you for leaving Zach this fantastic review! We are happy to know that his communication was very good and let you know what was needed for your vehicle. Please do not hesitate to let us know how we may be of further service to you.

March 13, 2025

City Kia has great customer service Devon took care of me she did an amazing job. Kept me updated throughout the whole service time. More

by 0kenmella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon
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Mar 14, 2025 -

City KIA of Greater Orlando responded

We appreciate you for leaving Devon this phenomenal review! We are delighted to know that she took care of you, did an amazing job and kept you updated throughout the whole service. If there is ever anything more that we may help you with please do not hesitate to let us know.

March 13, 2025

Excellent customer service, awesome car buying experience. Everyone is professional, courteous and knowledgeable. I would highly recommend this dealership. More

by Dcoleman33.dc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samer Ezzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leo Hernandez and Karina Paez
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Mar 14, 2025 -

City KIA of Greater Orlando responded

Providing excellent service is so important to us here at City KIA of Greater Orlando and we are glad that our teams efforts met your satisfaction and high recommendation! We are thrilled to know that they were professional, courteous, knowledgeable and made your experience awesome. Congratulations on your new vehicle- behalf of the entire team!

March 13, 2025

It is the only one around and closest with lousy and expensive vehicle service, so many people just standing around chatting and doing nothing More

by vette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service writers
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March 13, 2025

Good service but they should improve more on communication between the employee and the customer More

by Ignacio Mendez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven
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