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City KIA of Greater Orlando

Orlando, FL

4.4
2,897 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 2,897 reviews

October 23, 2025

Abel Cruz Kept me abreast of what was going on with my truck, i.e. what they were currently working on and approximately when it would be ready. We also discussed the other things I could have taken care More

by Deloria S
Recommend Dealer
Yes
Employees Worked With
Able cruise
Oct 23, 2025 -

City KIA of Greater Orlando responded

Thank you for choosing City KIA of Greater Orlando. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 23, 2025

Franco was efficient, keep us updated several times in the four days our car was being serviced. Easy to work with. More

by TASKASSOC
Recommend Dealer
Yes
Employees Worked With
Franco
Oct 23, 2025 -

City KIA of Greater Orlando responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

October 23, 2025

Great job and very kind Great job and very kind staff and very good service More

by Oscarhigueramd
Recommend Dealer
Yes
Employees Worked With
Abel
Oct 24, 2025 -

City KIA of Greater Orlando responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at City KIA of Greater Orlando.

October 23, 2025

Tony was nice enough but seemed like he didn't really know what he was doing. We talked about what was needed and he gave me a price that I agreed to. Then when I picked up my car it was a completely dif More

by TOYIA2GOOD23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Murphy
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2025 -

City KIA of Greater Orlando responded

Thank you for sharing your comments with us. We’re sorry for the miscommunication and frustration you experienced. Your feedback will be shared with our team to improve, and we’d appreciate the chance to discuss this further, please contact our service manager at 855-791-3985.

October 23, 2025

The car was not washed after the oil change, as I was promised, the 'oil change needed' notification still appears in the car computer, and the flat tire could not be fixed, we had to fix it in another t More

by eduardojoellopezpou
Recommend Dealer
No
Oct 24, 2025 -

City KIA of Greater Orlando responded

Eduardo, Thank you for sharing your feedback with us and we appreciate you bringing this to our attention. We’re sorry to hear that your visit didn’t meet your expectations. We’ll make sure your comments are shared with our service management team. We would welcome the opportunity to speak to you on your concerns.  Please contact us at 855-791-3985 and ask for the service manager.

October 22, 2025

Good Job excelent service fast service very happy for have a Good team abel cruz More

by rafaelcastillovilchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abel cruz
Oct 22, 2025 -

City KIA of Greater Orlando responded

Thank you for sharing your positive experience with us. Providing quality and efficient service is so important to us, and we are glad that Abel's efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

October 22, 2025

Fui muito bem atendido pelo vendedor e pela equipe da Kia. Todos foram atenciosos, educados e prestativos. O atendimento foi rápido, transparente e com excelente suporte em todas as etapas. Saí muito sat More

by KAdao.PEREIRA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Job Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2025 -

City KIA of Greater Orlando responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing City KIA of Greater Orlando.

October 22, 2025

Good dealership. Service sometimes feels pushy when you don’t take the recommended service they suggest. More

by TAYLOR_B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Oct 22, 2025 -

City KIA of Greater Orlando responded

Thank you for your review, Taylor! Quality customer service is always our number one priority, and we appreciate your honest feedback. Thank you again for choosing City KIA of Greater Orlando. We look forward to having you as one of our valued customers for many more years to come!

October 22, 2025

amazing service as always, Oscar and his team are great! City Kia is a great dealership, with attention to detail and great communication! More

by eddy
Recommend Dealer
Yes
Employees Worked With
Franco
Oct 22, 2025 -

City KIA of Greater Orlando responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

October 22, 2025

Arrived, greeted immediately, explained my appointment, then went over the car, let me know if I required a ride home and back if I didn't want to wait. Once completed, explained all details of service and More

by robert.c.woodbury
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2025 -

City KIA of Greater Orlando responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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