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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.4
1,427 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 1,427 reviews

April 12, 2025

City Kia and Jay provided excellent service—fast, friendly, professional, and knowledgeable. Highly recommend for a smooth experience! More

by mrfernandez8585
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Colon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brenda Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay
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Apr 14, 2025 -

City KIA of Greater Orlando responded

We are grateful for you leaving Jay this exceptional review and recommendation! We are pleased to know that he was fast, friendly, professional, knowledgeable and made your experience smooth. We hope to serve you again in the future when the time comes.

April 12, 2025

Juan was great. He helped me super courteous since my arrival and kept me informed of the vehicle process. Great work! More

by javier117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan from service
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Apr 14, 2025 -

City KIA of Greater Orlando responded

Javier, Providing exemplary service is so important to us here at City KIA of Greater Orlando and we are glad that Juan's efforts met your satisfaction! We are thrilled to know that he was great, helped you, super courteous and kept you informed on the progress of your vehicle. We wish you safe travels until we meet again!

April 12, 2025

Abel was amazing did everything perfectly for my car will be going back to him More

by ITZSAM88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abel
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Apr 14, 2025 -

City KIA of Greater Orlando responded

Providing immaculate service is so important to us here at City KIA of Greater Orlando and we are glad that Abel's efforts met your satisfaction! We are thrilled to know that he was amazing and did everything perfectly for your car. We wish you safe travels until we meet again!

April 12, 2025

It all depends who you work with. I had good and bad experiences depending on the advisor you are paired with. More

by JACKELINE_G2001
Recommend Dealer
Yes
Employees Worked With
Jay
Report | Print
Apr 14, 2025 -

City KIA of Greater Orlando responded

JACKELINE, Thank you for leaving us this amazing review! We are happy to know that Jay made your experience good and we are sorry to hear you had bad experiences other times. Please do not hesitate to let us know how we may be of further service to you.

April 12, 2025

Everything went well with the service and the recall. Nathaniel went beyond to make sure I got my cell phone which I left in the car More

by ironedlee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel
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Apr 14, 2025 -

City KIA of Greater Orlando responded

We are grateful for you leaving Nate this extraordinary review! We are pleased to know that he went beyond to make sure you got your cell phone you left in the car and everything went well. We hope to serve you again in the future.

April 12, 2025

quick it was a quick experience with various people and a great end result good More

by MARBRIP
Recommend Dealer
Yes
Employees Worked With
manuel
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Apr 14, 2025 -

City KIA of Greater Orlando responded

We appreciate you for leaving us this remarkable review! We are delighted to know that our team made your experience quick and the end result was good. If there is ever anything more that we may help you with please do not hesitate to let us know.

April 12, 2025

Fast and great customer service (AG) has always taken care of our family vehicles and is an absolute asset to the City Kia dealership More

by ANTONELLAWELSH96
Recommend Dealer
Yes
Employees Worked With
AG
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Apr 12, 2025 -

ANTONELLAWELSH96 responded

Fast and great customer service (AG) has always taken care of our family vehicles and is an absolute asset to the City Kia dealership

Apr 14, 2025 -

City KIA of Greater Orlando responded

ANTONELLA, Thank you for leaving AG this incredible review! We are happy to know that he provided you with fast and great service as always. We look forward to continue serving you in the future.

April 12, 2025

Caring people that ek there especially the sales manager Leo hernandez. Went above and beyond More

by r727grandma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo hernandez. Carlos rivera
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Apr 14, 2025 -

City KIA of Greater Orlando responded

We appreciate you for leaving Leo this stellar review! We are delighted to know that he went above and beyond for you and was caring. We sincerely congratulate you on your new vehicle- behalf of the entire City KIA of Greater Orlando team!

April 12, 2025

Leo and Orlando went above and beyond to ensure I got a great deal on my new Kia. More

by sabrina_davis15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Orlando Da Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesenia Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2025 -

City KIA of Greater Orlando responded

Sabrina, Providing stellar service is so important to us here at City KIA of Greater Orlando and we are glad that Leo and Orlando's efforts met your satisfaction! We are thrilled to know that they went above and beyond to ensure you got a great deal. Congratulations on your new KIA- behalf of the entire team!

April 12, 2025

Two weeks to complete repairs. Poor follow up. Escalated to service director and still received poor service. I’ve bought 5 Kia’s and seriously considering another brand. I will no More

by jabaribeau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Platt
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Apr 16, 2025 -

City KIA of Greater Orlando responded

Jabari, Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one and we do apologize for the lack of customer service from our team. We would like to discuss your concerns with you at your earliest convenience, please contact us at the dealership and ask for the General Manager.

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