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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
4,878 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 3yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 3yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 4,878 reviews

July 22, 2026

Experience was good, the work done on the car took too long most of the day withy my car. I didn't understand the technician on the video description. That's why I rate a 3 average. More

by Lroman1016
Recommend Dealer
Yes
Employees Worked With
Jay
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Jul 24, 2026 -

City KIA of Greater Orlando responded

Thank you for your feedback, and we apologize for not delivering an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. Please reach out to us so we can speak directly, and we'll address your concerns in detail.

July 21, 2026

Great Good people the atencion will be the best. Give me the car clean Good people the atencion will be great. Te time for the waiting is ok. And give me the car clean. More

by Calderonsoto1978
Recommend Dealer
Yes
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Jul 21, 2026 -

City KIA of Greater Orlando responded

We appreciate you highlighting our team’s attentive and friendly service. It’s great to hear the wait time felt reasonable and your Kia Telluride was returned spotless. We look forward to welcoming you back whenever you need us.

July 21, 2026

He is great and explained everything. He was very friendly and we were able to understand everything that he was explaining to us. More

by rubia4256
Recommend Dealer
Yes
Employees Worked With
Carlos
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Jul 21, 2026 -

City KIA of Greater Orlando responded

Thank you for your feedback on the service for your Kia Seltos. We’re glad our team could provide friendly guidance and clear explanations throughout. Please reach out if there’s anything else we can help you with.

July 21, 2026

Jay was caring, attentive, & wanted to make sure I was informed of what was going on with my vehicle at all times. More

by STEPHDEXTER
Recommend Dealer
Yes
Employees Worked With
Jay Torres
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Jul 21, 2026 -

City KIA of Greater Orlando responded

We’re glad our team stayed attentive and kept you updated throughout your Kia Carnival service. Ensuring you felt informed was important to us. Thank you for the 5-star rating and for trusting us with your vehicle.

July 21, 2026

They were very helpful, they made an error that ended up costing me but they worked with me and met my needs. More

by Taijaimania
Recommend Dealer
Yes
Employees Worked With
Juan Sabogal and Sebastian ?
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Jul 21, 2026 -

City KIA of Greater Orlando responded

Thank you for sharing your experience with our team. We regret the initial mistake that led to unexpected costs and are glad we could find a solution to meet your needs. We appreciate you trusting us to service your Kia K4.

July 20, 2026

I should have been seen right away and taken as a priority. Rework Policy: Shops track 'comebacks' (cars that return because the fix failed). Reliable shops prioritize comebacks over new appointments More

by Andreastr1983
Recommend Dealer
No
Employees Worked With
Tony Andral
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Jul 24, 2026 -

City KIA of Greater Orlando responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

July 20, 2026

Excelente,atentomantiene al cliente siempre informado Agradable,dispuesto Siempre que voy el me atiendo y salgo muy contento More

by GUALBERTORRES90
Recommend Dealer
Yes
Employees Worked With
Franco
Report | Print
Jul 21, 2026 -

City KIA of Greater Orlando responded

We’re delighted our team kept you informed and provided a welcoming service for your Kia Carnival. Hearing that you leave so happy each time means a lot to us. Thank you for sharing your experience.

July 20, 2026

I was lied to when Franco told me that he had a red flag on his screen from KIA saying that I haven't been getting the fuel additive and oil additive as required for my warranty. No impressed at all More

by valentine4049
Recommend Dealer
No
Employees Worked With
Franco
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Jul 23, 2026 -

City KIA of Greater Orlando responded

Valentine, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

July 19, 2026

He delivered as promised. German was very friendly and courteous. He was kind and professional. More

by tiggaa529
Recommend Dealer
Yes
Employees Worked With
Germaine
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Jul 19, 2026 -

City KIA of Greater Orlando responded

Thank you for letting us know we delivered as promised during your Kia Sportage service. We’re pleased our team was friendly, courteous, and professional throughout your visit. We look forward to helping you again.

July 19, 2026

Prompt. Relaxed atmosphere. Thorough. I was very pleased with my experience and service with City Kia and my service advisor, Daniel. More

by Mihorton56
Recommend Dealer
Yes
Employees Worked With
Daniel
Report | Print
Jul 19, 2026 -

City KIA of Greater Orlando responded

It’s wonderful to hear you felt comfortable and that our team provided thorough care for your Kia. We’ll be sure to share your praise with the service advisor. Thank you for choosing us, and we look forward to helping with your Kia again.

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