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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.4
1,462 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 1,462 reviews

April 11, 2025

My experience was great! Jocelyn Caceres and Felix were amazing, very professional and competent. Customer Service skillset is on point. I wish all of my services were lik More

by RUFUS06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jocelyn Caceres, Felix
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Apr 14, 2025 -

City KIA of Greater Orlando responded

Rufus, We appreciate you for leaving Jocelyn and Felix this marvelous review! We are delighted to know that they were amazing, very professional, competent and kept you abreast as to what was happening to your vehicle. If there is ever anything more that we may help you with please do not hesitate to let us know.

April 11, 2025

Good service … employee so kind . . checked my car and message me what my card needs… good More

by MCONNON19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maintenance
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Apr 14, 2025 -

City KIA of Greater Orlando responded

Providing good service is so important to us here at City KIA of Greater Orlando and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they were so kind, checked your car and messaged you what it needs.

April 11, 2025

Nathaniel Coronado hizo un buen servicio al cliente Me ayudo a resolver mis inquietudes y haciendo que el proceso sea mas fácil y rapido. Gracias. Cuando vallan a city kia pregunten por nathaniel coronado More

by Dianel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel coronado
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Apr 14, 2025 -

City KIA of Greater Orlando responded

Dianel, ¡Gracias por dejarle a Nate esta excelente reseña y recomendación! Nos alegra saber que le ayudó a resolver sus inquietudes y que el proceso fue más rápido y sencillo. No dude en decirnos cómo podemos ayudarle.

April 11, 2025

Very nice everything was great thanks 👍 will come back the sale man was very nice More

by d.lewis95
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Preston Negron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wilfrenk Tejidor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2025 -

City KIA of Greater Orlando responded

We appreciate you for leaving us this phenomenal review! We are honored to have had the opportunity to work with you and we are glad that our team provided you with top notch service. We are delighted to know that they were very nice and everything was great. We sincerely congratulate you on your new vehicle- behalf of the entire City KIA of Greater Orlando team!

April 11, 2025

really reccoment to come here. Nice staff, really clean in waiting area. really good service More

by PHUONGTHPHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abel
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Apr 14, 2025 -

City KIA of Greater Orlando responded

Thank you for leaving us this fantastic review and recommendation! We are happy to know that our team was nice and provided you with really good service.

April 11, 2025

It was very easy to get my car serviced. Everyone was very nice and super attentive! More

by ADRIABITINO65
Recommend Dealer
Yes
Employees Worked With
Josh
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Apr 14, 2025 -

City KIA of Greater Orlando responded

Providing outstanding service is so important to us here at City KIA of Greater Orlando and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they were very nice and super attentive.

April 11, 2025

I truly enjoyed my visit yesterday upon my oil change service request. Abel the Manager Representative was accommodating and truly knowledgeable. I am appreciative with his approach and service way t More

by YALEX101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abel (his not listed above)
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Apr 14, 2025 -

City KIA of Greater Orlando responded

We are grateful for you leaving Abel this stunning review! We are pleased to know that he was accommodating, knowledgeable and had a terrific personality. We hope to serve you again in the future when the time comes.

April 11, 2025

The service was very good, I'm very satisfied thank for everything . It's totally recommendable More

by HANIAMMAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Apr 14, 2025 -

City KIA of Greater Orlando responded

We are grateful for you leaving us this wonderful review and recommendation! We are pleased to know that our team provided you with very good service. We hope to serve you again in the future when the time comes.

April 11, 2025

Made me think something would be covered under warranty. Then told me repair would cost one price. Without getting an ok or changing what they were doing, kept telling me the repairs would cost more and mor More

by jaci0576
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Apr 16, 2025 -

City KIA of Greater Orlando responded

Jaci, We appreciate you taking the time to write this honest review on our Sales Department. We are disheartened to hear that you were told that some parts were under warranty but then some parts weren't. We understand the confusion and frustration that may occurred during your visit. Please give us a call at our dealership and ask for the Sales Manager. We would love to help you.

April 11, 2025

Very disappointed in the service advisor Jocelyn was very pushy in selling your products. I understand that she does probably have to meet a quota however flat out lying to the customer telling the customer More

by Gdorta13
Recommend Dealer
No
Employees Worked With
Josselyn
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Apr 16, 2025 -

City KIA of Greater Orlando responded

Dorta, Thank you for taking the time to write this review. We are very sorry to hear that you didn't receive the best service in our Service Department. We would like to speak to you on this matter. If you could please contact our dealership and ask for the Service Manager, we would be glad to assist you.

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