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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
4,386 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 3yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 3yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 4,386 reviews

March 03, 2026

Competent and very polite. I remember he told me he was adopted from another country More

by rivera.deborah75
Recommend Dealer
Yes
Employees Worked With
I'm not sure. I think was Joshua??
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Mar 04, 2026 -

City KIA of Greater Orlando responded

Thank you for your 5-star rating! We are glad that our team provided you with top-notch service during your recent visit. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

March 03, 2026

Great service. Thank you, so very much!Send me an UBER to pick me up an drop me off too. More

by ARACELIS.HERRERA9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not have the names on hand.
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Mar 03, 2026 -

City KIA of Greater Orlando responded

We’re delighted to hear you enjoyed the service on your Kia Soul. Thank you for your kind words. Please ask your service advisor about our available transportation options for your next visit.

March 03, 2026

Quality service with attention to detail, and clearly explained Great staff and known for being reliable More

by Scottzacharchenko
Recommend Dealer
Yes
Employees Worked With
Daniel
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Mar 03, 2026 -

City KIA of Greater Orlando responded

Thank you for sharing your experience with service on your Kia Soul. It’s great to know the team provided detailed work and clear explanations. We appreciate your trust in our staff’s reliability and look forward to your next visit.

March 03, 2026

This is the second time I've been here. I assumed after my first visit they would try there best to accommodate for last time. I was told 2 to 3 hours for the part to get fix. 6 hours later More

by bdicarlo6
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Preston Negron
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2026 -

City KIA of Greater Orlando responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect. We would like to discuss your concerns with you. Please contact us at the dealership and ask for Oscar Platt

March 03, 2026

Good job Helpful staff, good work, and efficiency. Good job Good good good good good More

by Arineti
Recommend Dealer
Yes
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Mar 03, 2026 -

City KIA of Greater Orlando responded

Thanks for the great feedback. We’re happy our team could provide helpful and efficient service on your Kia Sorento. We look forward to assisting you again.

Mar 04, 2026 -

Arineti responded

Good job

Mar 04, 2026 -

Arineti responded

Good job

Mar 04, 2026 -

Arineti responded

Good job

Mar 04, 2026 -

Arineti responded

Good job

Mar 04, 2026 -

Arineti responded

Good job!!

Mar 04, 2026 -

Arineti responded

Good job

Mar 04, 2026 -

Arineti responded

Good job

March 03, 2026

No I wasn't treated fairly i have a disability I exhausted from my ordeal of trying to get around the showroom from one area to another I didn't realize you over charged me for my car More

by Katebrns
Recommend Dealer
No
Employees Worked With
I don't
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Mar 04, 2026 -

City KIA of Greater Orlando responded

Thank you, Kate, for bringing this to our attention, and we'd like to learn more about your experience. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details. Please contact us at the dealership and ask for the General Sales Manager.

March 03, 2026

Josh represents what I expect when I bring my car in for service. He has renewed my faith in city Kia More

by pat.harten
Recommend Dealer
Yes
Employees Worked With
Josh. He was outstanding
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Mar 03, 2026 -

City KIA of Greater Orlando responded

Thank you for the five-star rating. It’s great to hear our service team renewed your trust in Kia. We look forward to caring for your vehicle again.

March 03, 2026

The quickly diagnosed my issue. Provided a rental. Drove me to get things from my other car and were helpful and courteous. More

by TARASNEWLIFE
Recommend Dealer
Yes
Employees Worked With
Franco
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Mar 03, 2026 -

City KIA of Greater Orlando responded

We’re glad our team quickly diagnosed the problem, arranged a rental, and provided a ride so you could pick up items from your other vehicle. It was a pleasure assisting with your Kia Sorento service and we’re ready to help in the future.

March 03, 2026

4 I had a 10 AM appointment. I was told to be there before 10 and I had to wait over two hours with an appointment... came in for the oil change and I came out with a bill over $ More

by Garydiz15
Recommend Dealer
No
Employees Worked With
Three different people
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Mar 04, 2026 -

City KIA of Greater Orlando responded

Gary, Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet your expectations and would like to discuss your review with you. Pleases contact us at the dealership and ask for the service manager.

March 03, 2026

Very busy place well organized for all the employees at the dealership. Great place to visit More

by Williampatterson381
Recommend Dealer
Yes
Employees Worked With
Andrew
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Mar 03, 2026 -

City KIA of Greater Orlando responded

We appreciate your five-star rating and are glad you found our team organized despite the busy environment. It’s great to know your Kia Sorento service visit was positive. We look forward to assisting you again.

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