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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
4,386 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 3yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 3yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 4,386 reviews

February 22, 2026

Excellent customer service, very friendly, and everything is clearly explained. The attention given to me by Advisor Franco was excellent. More

by wanlenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco
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Feb 22, 2026 -

City KIA of Greater Orlando responded

Thank you for sharing your experience with our service team on your Kia Seltos. It’s wonderful to know everyone was friendly and provided clear explanations throughout your visit. We appreciate your 5-star rating and look forward to assisting you again.

February 22, 2026

Everything went fine. The shop just takes an extremely long time to get the work done. It seems like they are always behind. No need for this work to take 9-10 hours. Oil More

by MALDONAPA
Recommend Dealer
Yes
Employees Worked With
Tony
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Feb 23, 2026 -

City KIA of Greater Orlando responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

February 21, 2026

Good Long time waiting but good We have to wait too much but the over all experience was good More

by aquino0914
Recommend Dealer
Yes
Employees Worked With
Jonathan
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Feb 22, 2026 -

City KIA of Greater Orlando responded

It’s great to see your five-star rating. We appreciate you choosing us to service your Kia Optima. Thanks for bearing with the longer wait, and we’re pleased you had a positive experience.

February 21, 2026

Very good La persona que me atendió fue en todo momento muy amable, quedé muy contenta More

by RROL_2683
Recommend Dealer
Yes
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Feb 22, 2026 -

City KIA of Greater Orlando responded

Thank you for sharing your experience. We’re delighted our team treated you with kindness during your Kia Sportage service. Your positive comments motivate us to maintain this level of care.

February 21, 2026

It was ok, but I asked Daniel about a spider that died and it trapped inside the lamp of my car and he said they could not remove it, that I should ask somebody from a cleaning facility to remove the pane More

by Paulavcficagna
Recommend Dealer
No
Employees Worked With
Daniel
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Feb 24, 2026 -

City KIA of Greater Orlando responded

Thank you for bringing this to our attention, Paula, and we'd like to learn more about your experience. Our goal is to make sure everyone that visits the dealership has a top notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you. Please contact us at the dealership and ask for the service manager.

Feb 25, 2026 -

Paulavcficagna responded

Hi! Thanks for your response. I do have a dead spider trapped inside the lights close to the rearview mirror. It's been dead there for a while and the service representative that helped me on Friday told me to ask someone from a detailer service. I am pretty sure they are not trained or equipped to disassemble internal parts of the car, and they can damage it in the process.

Feb 25, 2026 -

Paulavcficagna responded

Hi! Thanks for your response. I do have a dead spider trapped inside the lights close to the rearview mirror. It's been dead there for a while and the service representative that helped me on Friday told me to ask someone from a detailer service. I am pretty sure they are not trained or equipped to disassemble internal parts of the car, and they can damage it in the process.

February 21, 2026

Abel was excellent. He was clear on what needed to be done to the car and extremely helpful. He was also nice and understanding. More

by jonja23
Recommend Dealer
Yes
Employees Worked With
Abel
Report | Print
Feb 21, 2026 -

jonja23 responded

Abel was definitely THE best I recommend him to anyone who needs services done to your car. Also he needs a raise Lol

Feb 23, 2026 -

City KIA of Greater Orlando responded

Jonja, we are very happy to hear Abel provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 21, 2026

Abel was wonderful! He was kind & informative on what was needed with my car including when it was ready! I would love to have him take care of my Kia again! More

by URSIEPSALM51
Recommend Dealer
Yes
Employees Worked With
Abel
Report | Print
Feb 21, 2026 -

City KIA of Greater Orlando responded

Thank you for the five-star rating! We’re glad our service advisor kept you informed throughout your Kia Forte’s maintenance and let you know exactly when it was ready. We look forward to caring for your Kia again.

February 21, 2026

It was terrible in every fashion. I have had 3 Kia vehicles and the service this time was terrible. The lady at the service desk acts like she doesn't want to be there. I never saw An More

by Patton0
Recommend Dealer
No
Employees Worked With
Anthony
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Feb 24, 2026 -

City KIA of Greater Orlando responded

Thank you for sharing your comments with us. We are sorry to hear of your disappointment. This is not the service we strive for, and your feedback will help us improve. We appreciate your loyalty and hope to better serve you in the future.

February 21, 2026

Franco was very attentive from start to finish and answer all of my questions even when I was not in the dealership More

by Lilo44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Papagno
Report | Print
Feb 21, 2026 -

City KIA of Greater Orlando responded

Thank you for trusting us with your Kia K5 service. We’re glad our team remained attentive from start to finish and stayed available to answer your questions even when you weren’t onsite.

February 21, 2026

Franco was a very kind person, he was attentive to all my requirements. All the wait and experience were excellent More

by HAMILTONPRIETOUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco
Report | Print
Feb 21, 2026 -

City KIA of Greater Orlando responded

Delighted to hear our team was attentive to your needs during your Kia K5 service. We’re pleased the wait time and overall visit were smooth and efficient. Thank you for the five-star rating and we hope to see you again soon.

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