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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.4
1,903 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 1,904 reviews

June 17, 2025

Great service team, but the customer service is almost aggressive with all the texts, emails, and messages both before and after. More

by KrisBays
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
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Jun 18, 2025 -

City KIA of Greater Orlando responded

Kris, Thank you for sharing your experience with us. We are pleased to hear that your service experience with our service team was pleasant. Please give us a call at our dealership and ask for the manager, we would love to help you.

June 17, 2025

Great experience, good explanation of repairs as well as willingness to reduce expenses. Overall positive experience. More

by timothyellison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Landeiro
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Jun 18, 2025 -

City KIA of Greater Orlando responded

Timothy, Thank you for your time and feedback. We are pleased to hear that your vehicle repair was so pleasant from the start to end. We look forward to the next opportunity to serve your vehicle needs again.

June 17, 2025

Smooth and successful. Received my vehicle repaired, cleaned, and ready to go home. I'm a little surprised by the installation charge. More

by BUDDY15
Recommend Dealer
Yes
Employees Worked With
Franco
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Jun 18, 2025 -

City KIA of Greater Orlando responded

Hello, Thank you for your time and feedback. We are pleased to hear that we were able to fix your vehicle, quickly and conveniently. Please contact us again should you have any further issues.

June 17, 2025

It needs a remodel coworkers need there own nice desk ! ! Kia does really well selling cars they need to improve!! But the employees are very friendly More

by alejarendon2009
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan Merchan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2025 -

City KIA of Greater Orlando responded

Alejarendon, Thank you for your time and feedback. We are pleased to hear that your experience was a pleasant one just had a few concerns and questions. If you would like to further address these issues, give us a call at our dealership and ask for the Manager. We would love to assist you.

June 16, 2025

City Kia service department is top notch. Frank was very attentive, knowledgeable and informative .All of the issues were discussed, addressed and fixed More

by oscarchalesrodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
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Jun 18, 2025 -

City KIA of Greater Orlando responded

Oscar, Thank you for your time and feedback. We are delighted to hear that Frank was able to offer you his top-notch customer service throughout your visit. Please contact us if you have any further questions or concerns, we would love to help.

June 16, 2025

Process was made simple from start to finish and beyond. Everything was explained clearly and both gentlemen were very positive and helpful. Very very pleased with everything and everyone I encountered More

by mauricemcneil
Recommend Dealer
Yes
Employees Worked With
Nate & Daniel
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Jun 18, 2025 -

City KIA of Greater Orlando responded

Maurice, Thank you for sharing your experience with us. We are pleased to hear that your service experience was pleasant from the start to end. We strive to serve each guest with top-notch customer service. We look forward to seeing you again in the future.

June 16, 2025

Juan Castillo was awesome. He took great care of me and my vehicle. I highly recommend him More

by LESGRIMES2021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Castillo
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Jun 18, 2025 -

City KIA of Greater Orlando responded

Thank you for your time and feedback. To hear that Juan continually exceed your expectations truly makes our day! Please let us know when your vehicle is ready for its next service, even if it is not scheduled.

June 16, 2025

It’s has an excelente service and personal . Total environment costumer service . High recommend dealer More

by yeraldineg17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manuel
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Jun 18, 2025 -

City KIA of Greater Orlando responded

Yeraldine, Thank you for your very kind review. We are delighted to hear that your experiences with us have been so positive and you are totally confident in our expertise and service. We look forward to seeing you again when it's time for your vehicle’s next service.

June 16, 2025

Is serious and efective I like because work good thank you for the services and good stenciin More

by Claudia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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Jun 18, 2025 -

City KIA of Greater Orlando responded

Claudia, Thank you for your very kind review. We are always happy to hear that we have given our customers 100% satisfaction! We look forward to seeing you again when your car is ready for its next service.

June 16, 2025

Everyone I encountered at my visit was very friendly, welcoming and gave me information I feel is helpful for me keeping my vehicle at peak performance. More

by JEN_RIVAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco
Report | Print
Jun 18, 2025 -

City KIA of Greater Orlando responded

Jen, Thank you for your review and feedback. We are delighted to hear that your vehicle service needs were resolved quickly and efficiently! If we can help you with anything else, please don't hesitate to call!

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