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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.4
1,527 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 1,527 reviews

April 07, 2025

The car salesman was really kind and worked with us on checking all the different tears of the Sorrento. We were able to finalize which tier worked best for us, and we didn’t feel pressured into anything More

by Rachitak21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Franz
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Apr 08, 2025 -

City KIA of Greater Orlando responded

We are grateful for you leaving us this stunning review! We are honored to have had the opportunity to work with you and we are glad that our team provided you with 5-star service. We are pleased to know that they were really kind and did not make you feel pressured into anything. We warmly congratulate you on your new vehicle- behalf of the entire City KIA of Greater Orlando team!

April 07, 2025

Excellent service, friendly staff, quick process, fair pricing, clean facilities- City Kia truly exceed my expectations. More

by EEMLLC7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jocelyn Caceres
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Apr 08, 2025 -

City KIA of Greater Orlando responded

Thank you for leaving us this terrific review! We are happy to know that our team was friendly, made the process quick, provided you with excellent service and truly exceeded your expectations.

April 07, 2025

1Service take too long Cae did not was clean have to take it back inside to rewash More

by michaelhinds40@gmail.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Myles Wong
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2025 -

City KIA of Greater Orlando responded

Michael, Thank you for your time and feedback. We are very sorry to hear that your service repair took longer than expected and the vehicle wasn't clean as promised. We are very sorry that we missed these steps to making your vehicle experience so exceptional. We understand your frustration, please contact us at our dealership and ask for the Service Manager. We would be happy to help you.

April 07, 2025

Christian e Iván son excelentes, buen servicio, muy atentos. Me ayudaron y contestaron is preguntas. Me gusta que tienen la máquina de café. More

by PUMALEXUS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan Merchan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2025 -

City KIA of Greater Orlando responded

Para City KIA of Greater Orlando, brindar un servicio impecable es fundamental, y nos complace que el esfuerzo de Christian e Ivan haya sido de su agrado. Nos complace saber que fueron excelentes, serviciales, muy atentos y que respondieron a sus preguntas. ¡Felicitaciones por su nuevo vehículo, de parte de todo el equipo!

April 07, 2025

Great sales and service I use them for personal and commercial vehicle. KIA specialis t in Orlando More

by smarttone1502
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Myles Wong
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2025 -

City KIA of Greater Orlando responded

We are grateful for you leaving us this flawless review! We are pleased to know that our team was great and you use us for both personal and commercial vehicles. We look forward to continue serving you in the future when the time comes.

April 06, 2025

It was a very comfortable, and knowledgeable experience Very comfortable and nice Very nice comfortable, informative and cool More

by Juliannejerome
Recommend Dealer
Yes
Employees Worked With
Samer Ezzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samer Ezzi
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Apr 06, 2025 -

Juliannejerome responded

I was so glad everyone was able to help me! I recommend to all my friend when purchasing brand new!!

Apr 07, 2025 -

City KIA of Greater Orlando responded

Julianne, We appreciate you for leaving us this spectacular review and recommendation! We are delighted to know that our team was informative, cool, helpful and made your experience very comfortable/knowledgeable. We sincerely congratulate you on your new vehicle- behalf of the entire City KIA of Greater Orlando team!

April 06, 2025

Mala atención por parte del asesor de servicio, y ni disculpas ofrecidas por parte de ellos More

by GIOTARAZOBA5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Franco
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Apr 10, 2025 -

City KIA of Greater Orlando responded

Gio, Gracias por contactarnos para hablar sobre nuestro Departamento de Servicio. Lamentamos mucho que su experiencia con el servicio haya sido mala y que nadie haya podido compensarlo. Nos gustaría hablar con usted sobre este asunto para poder ayudarle mejor. Llame a nuestro concesionario y pregunte por el Gerente de Servicio. Gracias.

April 06, 2025

the service was excellent and efficient. Franco handled my vehicle with above and beyond service, I had a 30k service done and was done in less than 2 hours. Very grateful for Franco and the More

by RONY.DURAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco
Report | Print
Apr 07, 2025 -

City KIA of Greater Orlando responded

RONY, Providing excellent and efficient service is so important to us here at City KIA of Greater Orlando and we are glad that Franco's efforts met your satisfaction! We are thrilled to know that he went above and beyond for you. We wish you safe travels until we meet again!

April 06, 2025

He was very wonderful and helpful. he was very polite and very professional. you have plenty of knowledge of he’s doing. More

by E.Pabon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Gentile
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Apr 07, 2025 -

City KIA of Greater Orlando responded

E.pabon, Thank you for leaving Zach this positive review! We are happy to know that he was very wonderful, helpful, polite, professional and knowledgeable. Please do not hesitate to let us know how we may be of further service to you.

April 06, 2025

Comfortable place while waiting for your car. Overall, professional and made sure everything came out perfect. More

by brandoncintron25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Castillo
Report | Print
Apr 07, 2025 -

City KIA of Greater Orlando responded

Brandon, We are grateful for you leaving us this wonderful review! We are pleased to know that our team was professional and made sure everything came out perfect. We hope to serve you again in the future when the time comes.

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