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City KIA of Greater Orlando
Orlando, FL
1,527 Reviews
City Kia Of Greater Orlando
Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry.
With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details.
At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,527 reviews
Verified Customer
April 05, 2025
Jay did a great job welcoming me & explaining the work that would be done. He was cordial and professional every time he spoke to me. He arranged for a Lyft vehicle to take me back home and later to pic that would be done. He was cordial and professional every time he spoke to me. He arranged for a Lyft vehicle to take me back home and later to pick me up & take me back to the dealer. More
by rabramowski
Employees Worked With
Jay
April 05, 2025
Erickson was really great to work with. He was patient when I asked to see multiple cars that had to be brought from other lots and was very knowledgeable about all the features of the cars He was patient when I asked to see multiple cars that had to be brought from other lots and was very knowledgeable about all the features of the cars. He also was great with our young son. Overall the dealership was very family friendly and the car shopping process was a good experience thanks to Erickson! More
by awesterheid
Employees Worked With
Erickson
April 05, 2025
Jonathan was an awesome service representative. He was very helpful and kept me informed. My only issue was the time it took to diagnose the issue. He was very helpful and kept me informed. My only issue was the time it took to diagnose the issue. More
by Mangelarocha14
Employees Worked With
Jonathan Cordoba
April 05, 2025
Overall ok, I did not like the attempt to upsell more service. Brake system flush and a bunch of additive when I came for an oil change. If I wanted that I could have gone to the oil change places. service. Brake system flush and a bunch of additive when I came for an oil change. If I wanted that I could have gone to the oil change places. More
by axelsonpng
Employees Worked With
I don't remember, it was suppose to be Steve but he never showed up to the car.
April 05, 2025
Great to get your car in for a service. Alot of friendly staff and are ready to help you out. Alot of friendly staff and are ready to help you out. More
by Alberto
Employees Worked With
April 05, 2025
Excellent place i always take my car there for all my service. Advisors are great in letting me know any issues with my car service. Advisors are great in letting me know any issues with my car More
by ypervera
Employees Worked With
April 05, 2025
I’m giving one star solely because the manager was helpful in assisting us with obtaining a second spare key, as the vehicle only had one. However, our overall experience was disappointing due to the helpful in assisting us with obtaining a second spare key, as the vehicle only had one. However, our overall experience was disappointing due to the conduct of the sales agent and the dealership’s questionable practices. While the sales agent was initially friendly, her demeanor changed significantly during the price negotiation process. When we questioned the $3,000 “City Care Package”—which we were later told was optional—she became noticeably rude. Despite her manager confirming that the package was indeed optional, the agent became visibly frustrated. She packed up the documents and keys abruptly, making us feel as though we were wasting her time. She even went so far as to say, “Excuse my French, but are you f*xxxxx kidding me, kid,” when we pointed out that removing an optional package should not be considered a discount. We visited several Kia dealerships prior to this one, and none of them had a $3,000 mandatory care package fee. Other dealerships also made an effort to work within our budget by offering actual discounts. In contrast, this dealership seemed to inflate the price by adding unnecessary packages, then removing them to give the illusion of savings. Additionally, we felt misled during the financing process. When we entered the finance office, we noticed the monthly payment was listed as $529. The finance representative attempted to upsell us a “2-for-1” package including GAP insurance and a tire & wheel protection plan for an additional $15 per month, bringing the payment to $544. When we declined both, we requested to review the paperwork and discovered the tire and wheel package had already been included—without our consent. After pointing this out, he removed the charge, and our payment dropped to $514. This strongly suggests the original “2-for-1” deal was misleading, as the tire and wheel package had already been included. In conclusion, this experience felt deceptive and manipulative. The dealership appeared to add unauthorized fees and packages in hopes that we wouldn’t notice, which undermines trust and transparency. We do not feel this dealership had our best interests in mind and would not recommend them based on our experience. More
by Changahome2022
April 05, 2025
Thank you for the excellent job you guys did I definitely recommend you guys as a dealer keep up the great job your team is a keeper recommend you guys as a dealer keep up the great job your team is a keeper More
by Rafaelc1976
