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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.4
1,921 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 1,921 reviews

April 30, 2025

Brought my car in for a recall. When I got it back there was a knock and the engine light was on so I had to come back to get that fixed. Basically when you guys did the update for More

by Samara
Recommend Dealer
No
Employees Worked With
Jay
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April 30, 2025

The oil change took three hours. I texted Anthony George 2x with no response asking for an update. A free oil change for purchasing the (new) vehicle from City is NOT worth three hou More

by bbgenmail
Recommend Dealer
No
Employees Worked With
IDK but it wasn't the rep who started my process. The oil change took three hours. I texted Anthony George 2x with no response asking for an update. A free oil change for purchasing the (new) vehicle from City is NOT worth three hours of my time.
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April 30, 2025

City Kia and Max have been great and very helpful with my car buying process More

by GraceSpitzer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maximiliano Ercolani
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2025 -

City KIA of Greater Orlando responded

Grace, We are grateful for you leaving Max this exceptional review! We are pleased to know that he was great and very helpful. We warmly congratulate you on your new vehicle- behalf of the entire City KIA of Greater Orlando team!

April 29, 2025

Great service and very attentive! Im very happy for all the service they give me! More

by rowal415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Rivera (Sales), Jonathan (Service)
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Apr 29, 2025 -

City KIA of Greater Orlando responded

Thank you for leaving us this terrific review! We are happy to know that our team was very attentive and provided you with great service.

April 29, 2025

Muy buena experiencia y servicio entregado El ejecutivo permanentemente preocupado por solucionar mis consultas y problema 100% satisfecho More

by RAFAEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abel
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Apr 29, 2025 -

City KIA of Greater Orlando responded

RAFAEL, ¡Agradecemos que nos haya dejado esta excelente reseña! Nos complace saber que nuestro equipo siempre estuvo atento a resolver sus preguntas y problemas, lo que hizo que su experiencia fuera excelente. Esperamos poder servirle de nuevo en el futuro.

April 29, 2025

I really liked the attention I received from everyone at the dealer. They are very good at what they do More

by lmrv08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Papagno
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Apr 29, 2025 -

City KIA of Greater Orlando responded

Providing impeccable service is so important to us here at City KIA of Greater Orlando and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they are very good at what they do and were really attentive.

April 29, 2025

It's very sad that they charge so much for repairs, without taking into consideration those of us who don't have that much money. More

by dorisrivera2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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Apr 29, 2025 -

City KIA of Greater Orlando responded

Doris, We value your comments and concerns and we are very sorry to hear that your service experience was a unpleasant one due to the repairs being over priced. We would like to speak to you more on this situation, please give us a call at our dealership and ask for the Services Manager. We would love to help you!

April 29, 2025

I waited 5 hours for oil change and tire rotation. Also, I filled out the survey weeks ago. More

by rtrues187
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service do not remember name
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Apr 29, 2025 -

City KIA of Greater Orlando responded

Thank you for your time and patience. We are disheartened to hear that your service experience wasn't a good one due to the services taking too long. We value your concerns and would like to speak to you more on this situation, please give us a call at our dealership and ask for the Service Manager. We would love to help.

April 29, 2025

El servicio fue muy amable estuvieron pendiente de informer el estado del carro en todo momento More

by LUISG.MOLINAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Servicio tecnico
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Apr 30, 2025 -

City KIA of Greater Orlando responded

Luis, Para City KIA of Greater Orlando, brindar un servicio eficiente y de calidad es fundamental, y nos complace que el trabajo de nuestro equipo haya sido satisfactorio. Nos complace saber que fueron muy amables y atentos al informarle sobre el estado de su vehículo en todo momento.

April 29, 2025

Excelente atención de todo el personal especialmente de franco quien nos atendió y resolvió todos los problemas More

by SGCOMPANY25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco papagno
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Apr 30, 2025 -

City KIA of Greater Orlando responded

¡Agradecemos que le hayas dejado a Franco esta maravillosa reseña! Nos complace saber que te ayudó, resolvió todos tus problemas y te brindó un excelente servicio.

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