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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.4
1,921 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 1,921 reviews

April 29, 2025

Anthony Ag George is very great with his customer service I will recommend him anything to anyone I know More

by DIANAHUGGINS20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ag
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Apr 30, 2025 -

City KIA of Greater Orlando responded

DIANA, Providing very great service is so important to us here at City KIA of Greater Orlando and we are glad that Anthony's efforts met your satisfaction and recommendation! We wish you safe travels until we meet again!

April 29, 2025

Pecimo servicio se pierden las cosas y no son responsables. Un llama y no lo atienden. Definitivamente no se puede recomendar. More

by Eddie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Apr 30, 2025 -

City KIA of Greater Orlando responded

Eddie, We are very sorry to hear that your service experience was a pleasant one due items getting lost and not taking responsibilities. We understand your frustration and would like the opportunity to speak to you on this matter, please give us a call at our dealership and ask for the Service Manager. We would be glad to help.

April 29, 2025

The service guy was fine. It took over 3 hrs for tire rotation/oil change/ modem replacement More

by nursetoddy74
Recommend Dealer
No
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Apr 29, 2025 -

City KIA of Greater Orlando responded

Toddy, Thank you for your time and feedback. We are pleased to hear your service experience with our team member was pleasant just had a issue with the duration of your services. We understand your concerns and frustration, we would welcome the opportunity to speak to you, please give us a call at our dealership and ask for the Service Manager. We would love to help.

April 29, 2025

It was like eating a bowl of frosted flakes. ...THEY WERE GREAT!! It was like eating a bowl of frosted flakes....THEY WERE GREAT!! Just like Tony the Tiger always said...... More

by Alltrans837sobt
Recommend Dealer
Yes
Employees Worked With
AG
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Apr 30, 2025 -

City KIA of Greater Orlando responded

We appreciate you for leaving us this remarkable review! We are delighted to know that our team was great. If there is ever anything more that we may help you with please do not hesitate to let us know.

April 29, 2025

Zach had my vehicle serviced quickly while providing me with clear communication about what needed doing and why. I felt confident in the maintenance done on my vehicle this visit! More

by MASONREINHART96
Recommend Dealer
Yes
Employees Worked With
Zachary Gentile
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Apr 30, 2025 -

City KIA of Greater Orlando responded

MASON, We are grateful for you leaving Zach this extraordinary review! We are pleased to know that he serviced your vehicle quickly and provided you with clear communication about what needed to be done. We hope to serve you again in the future.

April 29, 2025

Extremely long wait for a short job for a car that was brought in at the start of day More

by cborg015
Recommend Dealer
No
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Apr 29, 2025 -

City KIA of Greater Orlando responded

Borg, Thank you for bringing your experience to our attention, and we sincerely apologize for the inconvenience and disappointment you faced during your recent visit to our Dealership. We have addressed the issue with the service team to ensure better communication and accuracy in providing information about vehicle service duration. If you would like to discuss further, please contact our Services Manager.

April 29, 2025

Great Sales team everyone doing their best to garante an awesome customer experience. Returning soon More

by gus.castillo.ostos
Recommend Dealer
Yes
Employees Worked With
Myles Wong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Myles Wong
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Apr 30, 2025 -

City KIA of Greater Orlando responded

Gus, We appreciate you for leaving us this phenomenal review! We are delighted to know that our team did their best to guarantee and awesome experience. We look forward to working with you again in the future. We sincerely congratulate you on your new vehicle- behalf of the entire City KIA of Greater Orlando team!

April 29, 2025

Great experience I bought my first car from there it was easy and fast They treated me well More

by SHAAS-QADOUMI
Recommend Dealer
Yes
Employees Worked With
Yezdan
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Apr 30, 2025 -

City KIA of Greater Orlando responded

We appreciate you for leaving us this stellar review! We are delighted to know that our team treated you well and made your experience fast, easy and great. We sincerely congratulate you on your new vehicle- behalf of the entire City KIA of Greater Orlando team!

April 29, 2025

It was great I had an excellent experience at City Kia of Orlando while servicing my 2024 Telluride. Ricardo and the entire team were outstanding—professional, courteous, and efficient. They went above and b More

by Silverio Saladin
Recommend Dealer
Yes
Employees Worked With
Ricardo
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Apr 29, 2025 -

City KIA of Greater Orlando responded

Silverio, We appreciate you for leaving Ricardo this stellar review and recommendation! We are delighted to know that he was outstanding, professional, courteous and efficient. We look forward to serving you again in the future when the time comes.

April 29, 2025

Unsatisfactory Pay almost 1,000 and still with the problem Over pricing Need better quality on mechanic More

by chef.rodriguezjo
Recommend Dealer
No
Employees Worked With
Abel
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Apr 30, 2025 -

City KIA of Greater Orlando responded

Chef, Thank you for your time and patience. We are disheartened to hear that your vehicle issues are still occurring and paid a lot of money for it to get resolved. We would like the opportunity to speak to you to see what we can help with, please give us a call at our dealership and ask for the Service Manager. We would be glad to help!

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