City KIA of Greater Orlando

We recently purchased a 2025 KIA Sonata for $48,000 and wanted to share our experience with the dealership team. Overall, we are very pleased with the service we received, particularly from the storage man wanted to share our experience with the dealership team. Overall, we are very pleased with the service we received, particularly from the storage manager Mr. Leo and our sales representative Maximiliano. Mr. Leo provided A+ customer service — he was extremely professional, attentive, and genuinely cared about helping us find a deal that was not only fair but one that made us feel truly happy and confident with our purchase. His communication, patience, and willingness to work with us made a significant difference in our overall satisfaction. We also had a great experience with our sales rep, Maximiliano, who made our first KIA purchase smooth and comfortable. He answered all our questions thoroughly, guided us through the process with transparency, and ensured we felt valued as customers. However, our only dissatisfaction was with the Finance Department. Despite having an excellent credit score (between 780–800) and providing a strong $20,000 down payment plus a trade-in vehicle, we were offered a 72-month loan with a balloon payment and an interest rate close to 6%. Given our strong financial profile and what the dealership advertises in terms of competitive financing, we felt we should have received a better interest rate. We believe that KIA Finance could have and should have provided a more favorable rate, especially for a well-qualified buyer. This part of the process left us disappointed because it didn’t match the positive experience we had with Mr. Leo and Maximiliano. We strongly encourage the dealership to review the finance experience for future buyers who come prepared with excellent credit and solid financials. More

Excelente servicio al cliente, muy buenas atenciones y un servicio a tiempo ,eficiente y de calidad,lo recomiendo al 100% servicio a tiempo ,eficiente y de calidad,lo recomiendo al 100% More

Samer was excellent from beginning to end. He listened to what we wanted and was realistic with us throughout the whole process. In the end, we walked away the vehicle we wanted at the price w He listened to what we wanted and was realistic with us throughout the whole process. In the end, we walked away the vehicle we wanted at the price we asked! The whole staff was pleasant to work with and we were happy we chose City Kia. More

My Kia e brake was not working called Kia service the manager Mike sent me a Kia service tow truck and gave a loaner. Quick professional thank you manager Mike sent me a Kia service tow truck and gave a loaner. Quick professional thank you More

Very Good All people treat you very well from the moment you arrive until you leave... you arrive until you leave... More

Abel was courteous and professional and was well knowledgeable about the products and services , that were available from City Kia ! knowledgeable about the products and services , that were available from City Kia ! More

Great customer service from Zack. I will be going back. Ask for Zack he’ll take care of you I will be going back. Ask for Zack he’ll take care of you More

Devon made sure I was informed of what was happening as well as any findings that needed to be addressed. It took longer than I planned but I was relieved that the vehicle is going to be in better conditi well as any findings that needed to be addressed. It took longer than I planned but I was relieved that the vehicle is going to be in better condition. More

Unnecessary waste of time. And can be different if you guys let the customers know about an estimated time, specially when is the first appointment in the morning at 7am And can be different if you guys let the customers know about an estimated time, specially when is the first appointment in the morning at 7am More