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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.4
1,953 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 1,953 reviews

April 27, 2025

Devon made sure I was informed of what was happening as well as any findings that needed to be addressed. It took longer than I planned but I was relieved that the vehicle is going to be in better conditi More

by Lizzy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon
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Apr 28, 2025 -

City KIA of Greater Orlando responded

Lizzy, We appreciate you for leaving Devon this stellar review! We are delighted to know that she kept you informed on your vehicle and fixed everything so your vehicle is in better condition. If there is ever anything more that we may help you with please do not hesitate to let us know.

April 27, 2025

Unnecessary waste of time. And can be different if you guys let the customers know about an estimated time, specially when is the first appointment in the morning at 7am More

by W BEDICS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh
Report | Print
Apr 30, 2025 -

City KIA of Greater Orlando responded

Bedics, Thank you for reaching out to us about your service experience. We are very sorry to hear that your time was wasted. We value each customer with respect and efficiently. Please give us a call at our dealership and ask for the Service Manager, we would love to help you.

April 27, 2025

They can't even do the bare minimum like making sure the tire pressure is correct or resetting the service reminder. They can never give an accurate time of the service will be done More

by genep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike a service manager
Report | Print
Apr 30, 2025 -

City KIA of Greater Orlando responded

Gene, We would like to thank you for reaching out to us with this matter, we are very sorry to hear that service experience wasn't a pleasant one due to the tire pressure wasn't checked and resetting the service reminder. We understand your frustration and would like the opportunity to speak to you. Please give us a call at our dealership and ask for the Service Manager, we would be happy to help.

April 27, 2025

I highly recommend City Kia and Nate! Thank you so much! It was an amazing experience! More

by FERNANDOGIBELLI
Recommend Dealer
Yes
Employees Worked With
Nate Coronado
Report | Print
Apr 28, 2025 -

City KIA of Greater Orlando responded

FERNANDO, Providing quality and efficient service is so important to us here at City KIA of Greater Orlando and we are glad that Nate's efforts met your satisfaction and high recommendation! We are thrilled to know that he made your experience amazing.

April 27, 2025

Could've discussed the results about the inspection more clearly, And describe the process clearly before taking the car for service. More

by Derbounas
Recommend Dealer
No
Employees Worked With
Josh
Report | Print
Apr 30, 2025 -

City KIA of Greater Orlando responded

Derbounas, Thank you for your time and feedback. We understand you would like to hear more results after your services, we will go ahead and get with the time and make sure this matter doesn't happen again. If you would still like to speak to us, call us at our dealership and we would love to help you.

April 27, 2025

Very Good All people treat you very well from the moment you arrive until you leave... More

by anjorona
Recommend Dealer
Yes
Employees Worked With
Jonathan
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Apr 28, 2025 -

City KIA of Greater Orlando responded

Providing impeccable service is so important to us here at City KIA of Greater Orlando and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they were very good and treated you well from the moment you arrived until you left.

April 27, 2025

The best attention He is a very kind guy, he explains with details all my options More

by miangyleidy
Recommend Dealer
Yes
Employees Worked With
I think Franco but I'm not sure
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Apr 28, 2025 -

City KIA of Greater Orlando responded

Thank you for leaving Franco this terrific review! We are happy to know that he was very kind, gave the best attention and explained all the details with your options.

April 27, 2025

They took care of me and met all my needs. It. Was. Super. Crazy. Amazing. Lol More

by JJ Camacho
Recommend Dealer
Yes
Employees Worked With
Franco
Report | Print
Apr 28, 2025 -

City KIA of Greater Orlando responded

JJ, We are grateful for you leaving us this stunning review! We are pleased to know that they took care of you and met all your needs.

April 27, 2025

She always kept me updated with all that was going on with my car. She was so very nice and always was there to answer my calls More

by DROESELER
Recommend Dealer
Yes
Employees Worked With
Joycelyn
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Apr 27, 2025 -

DROESELER responded

I was so happy with my service I had the best experience ever.Joycelyn was very informative with everything.

Apr 28, 2025 -

City KIA of Greater Orlando responded

We are grateful for you leaving Jocelyn this wonderful review! We are pleased to know that she was very informative with everything, very nice and kept you updated on your car.

April 27, 2025

They did a good job as far as I am concerned! They did a excellent job! More

by NAVY55942
Recommend Dealer
Yes
Employees Worked With
Franco
Report | Print
Apr 28, 2025 -

City KIA of Greater Orlando responded

Providing immaculate service is so important to us here at City KIA of Greater Orlando and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they did a good/excellent job.

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