City KIA of Greater Orlando

Excelente atención, rapidez y muy buen servicio. El personal es muy calificado y amable. Y aunque no tenía una cita programada me recibieron el carro y tendieron siempre con la mejor disposición. El personal es muy calificado y amable. Y aunque no tenía una cita programada me recibieron el carro y tendieron siempre con la mejor disposición. More

El servicio realmente es excepcional en cada momento muy complicidad con su trabajo diario gracias complicidad con su trabajo diario gracias More

I brought my vehicle in for service for warranty work and Franco is my service writer who went above and beyond also showing me a video of all the repairs done to my vehicle. 5 star service. Thank you Servic Franco is my service writer who went above and beyond also showing me a video of all the repairs done to my vehicle. 5 star service. Thank you Service Department and Franco More

Service advisor did a great job, listening to my concerns and taking care of them. He kept me informed about the progress throughout the day. and taking care of them. He kept me informed about the progress throughout the day. More

It was my mechanic that recommended City Kia of Greater Orlando when I was shopping for a new car. Best referral ever. Orlando when I was shopping for a new car. Best referral ever. More

City Kia of Orlando have people there that care and if its not done correctly they get it right ..One of the best Kia dealerships around . its not done correctly they get it right ..One of the best Kia dealerships around . More

Really great service. They kept us informed every step of the way. Thank you very much. They kept us informed every step of the way. Thank you very much. More

Good communication, pre discussion prior to show room visit was helpful, dealer honored what was negotiated, but the car was not cleaned before we arrived and still requires additional cleaning. visit was helpful, dealer honored what was negotiated, but the car was not cleaned before we arrived and still requires additional cleaning. More

Worst service experience ever. 6 hours for oil change and tire rotation, software update, and the multi point inspection which i came for never got done. 6 hours for oil change and tire rotation, software update, and the multi point inspection which i came for never got done. More

I wish I could leave 0 stars. We went for oil change and rotation of tires. Arrived at 12:55, appointment was for 1:15 and left at 4:40pm… For our surprise they only did the oil c We went for oil change and rotation of tires. Arrived at 12:55, appointment was for 1:15 and left at 4:40pm… For our surprise they only did the oil change, the tires were not rotated! Even left the air filter box open. The customer service is very poorly. We express our concern to the person that helped us and he said like everywhere you go for “it’s like a doctor’s appointment that you have to wait a lot”. When we said that we would like to talk to someone else he said “they will tell you the same thing”. If you go to others dealers for any type of maintenance they actually care for your time and if its going to be a lot they offer you (as courtesy) snacks, taxi services, or even give you a car to use, none of this things were offer to us. My husband went to see if the car was ready and I stayed in the front and the other employees were talking to each others even laughing saying “they’re a guy complaining about the wait”. they even scratch the engine bay and bumper. But since I got the car there and the service is included we went this second time but definitely not going again is such a horrible experience. If you can buy your car in another Kia don’t think it twice. More