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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.4
1,662 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 1,663 reviews

April 03, 2025

Service was slow. Seats were reclined all the way back and readjusted. Obdo was left hanging and the oil service was not reset. I didnt feel the love at this visit. More

by lizniealm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Garcia
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April 03, 2025

Fantastic experience at City Kia, will be back regularly for maintenance! They are experts in cars and customer service! More

by Lou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abel Cruz
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Apr 03, 2025 -

City KIA of Greater Orlando responded

Lou, Providing exemplary service is so important to us here at City KIA of Greater Orlando and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they made your experience fantastic. We wish you safe travels until we meet again!

April 03, 2025

First impression are always key in giving a evaluation on service. Very satisfied from start to finish. I'm impressed with how many staff to receive vehicles and how quickly they bring your car in. Spoke wit More

by hecnella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unfortunately I'm bad with names
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Apr 04, 2025 -

City KIA of Greater Orlando responded

We appreciate you for leaving us this remarkable review! We are delighted to know that our team quickly brought your car in, answered all your questions and got you out very promptly. If there is ever anything more that we may help you with please do not hesitate to let us know.

April 03, 2025

I chose because it's closer to my house, but it turned out great. The only issue was that we didn't have a working water dispenser in the waiting room More

by wender
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abel Cruz
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Apr 04, 2025 -

City KIA of Greater Orlando responded

Wender, Thank you for leaving us this positive review! We are happy to know that our team made your experience great. We sincerely apologize for the water dispenser not working we will look into getting that fixed ASAP. Please do not hesitate to let us know how we may be of further service to you.

April 03, 2025

The dealership is very clean and welcoming. Everyone is willing to help and get you what you need. More

by ashlee.diaz02
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Montenegro
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Apr 04, 2025 -

City KIA of Greater Orlando responded

Ashlee, We are grateful for you leaving us this wonderful review! We are pleased to know that our team was willing to help and got you what you needed. We warmly congratulate you on your new vehicle- behalf of the entire City KIA of Greater Orlando team!

April 03, 2025

Excelente servicio me ayudaron mucho buen personal muy profesional amables salí cn lo q necesitaba More

by Yeniel0816
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felipe
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Apr 04, 2025 -

City KIA of Greater Orlando responded

¡Agradecemos su excelente reseña! Nos complace saber que nuestro equipo fue muy profesional, amable y atento, y que le brindó un excelente servicio. ¡Le felicitamos sinceramente por su nuevo vehículo en nombre de todo el equipo de City KIA of Greater Orlando!

April 03, 2025

I want to insist in the excellent professional service and human quality of Diego Rodriguez, Manuel Munoz, Christopher Montenegro, Maria Jose Zapata and Josh. Please let other employees know about this re More

by gonzalo7117
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Diego Rodriguez, Manuel Munoz, Christopher Montenegro, Maria Jose Zapata, Josh
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Apr 04, 2025 -

City KIA of Greater Orlando responded

Gonzalo, Providing immaculate service is so important to us here at City KIA of Greater Orlando and we are glad that Diego, Manuel, Christopher, Maria and Josh's efforts met your satisfaction! We are thrilled to know that they were great, excellent, professional and we are permanently improving with high excellence. Congratulations on your new vehicle- behalf of the entire team!

Apr 04, 2025 -

gonzalo7117 responded

want to insist in the excellent professional service and human quality of Diego Rodriguez, Manuel Munoz, Christopher Montenegro, Maria Jose Zapata and Josh Farley. Please let other employees know about this recognition. Kia is permanently improving with the high excellence of these great people. Congratulations KIA.

April 03, 2025

Everyone was very nice and friendly and they had a great attitude in helping us. Didn't feel pressured to buy but I wanted to get something from them regardless More

by jayceekusko
Recommend Dealer
Yes
Employees Worked With
Edison Cordero
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2025 -

City KIA of Greater Orlando responded

Jaycee, Providing first class service is so important to us here at City KIA of Greater Orlando and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they were very nice, friendly and had a great attitude in helping you. Congratulations on your new vehicle- behalf of the entire team!

April 03, 2025

Fui muito bem atendido durante a revisão do meu carro. Todos foram extremamente educados e atenciosos comigo More

by ANNALETICIALSM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Job Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven santososso
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Apr 04, 2025 -

City KIA of Greater Orlando responded

ANNA, Para City KIA of Greater Orlando, brindar un servicio eficiente y de calidad es fundamental, y nos complace que el esfuerzo de nuestro equipo haya sido de su agrado. Nos complace saber que fueron extremadamente amables y atentos con usted. ¡Le deseamos un buen viaje hasta que nos volvamos a ver!

April 03, 2025

I like to say thank you to Jay for helping me! I am happy with the work thank you so much. More

by Saintelmy77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arraiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay
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Apr 04, 2025 -

City KIA of Greater Orlando responded

Thank you for leaving Jay this amazing review! We are happy to know that he was helpful and you were happy to work with him. Please do not hesitate to let us know how we may be of further service to you.

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