Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.4
1,979 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
Contact Dealership
View Awards

9550 S Orange Blossom Trl

Orlando, FL

32837

Directions

By Type

Showing 1,979 reviews

April 25, 2025

Customer service representative threat me with professional attention and make me feel good with car job More

by rmachucacruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department- Franco
Report | Print
Apr 28, 2025 -

City KIA of Greater Orlando responded

Thank you for leaving us this fantastic review! We are happy to know that our team treated you with professional attention. Please do not hesitate to let us know how we may be of further service to you.

April 25, 2025

I brought my car in for a recall and when I left it had problems that it didn’t have before. I have never had a good experience with the service department that I why I go elsewhere for my oil changes. More

by Samara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray
Report | Print
Apr 30, 2025 -

City KIA of Greater Orlando responded

Samara, Everyone here at- City Kia of Greater Orlando wants to give you the utmost highest apologies. We strive to always connect with our guests to make sure that we are all on the same page, before and after the sales process. We want to make it right with you, if we can get another opportunity, please contact us here at the dealership and ask for the Service Manager so we can resolve this as soon as possible. Once again, thank you for your time and understanding.

April 25, 2025

Everyone was very professional And courteous and fast service Also they followed up with my next appointment More

by lionelgarcia15
Recommend Dealer
Yes
Employees Worked With
Juan
Report | Print
Apr 28, 2025 -

City KIA of Greater Orlando responded

Thank you for leaving us this positive review! We are happy to know that our team was very professional, courteous and provided you with fast service.

April 25, 2025

Excellent even if had to wait 5 hours but very professional, service excellent, very helpful, and friendly. ???????????? More

by Garciar1943
Recommend Dealer
Yes
Employees Worked With
Josh the best
Report | Print
Apr 28, 2025 -

City KIA of Greater Orlando responded

Providing excellent service is so important to us here at City KIA of Greater Orlando and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they were very professional, helpful and friendly. We wish you safe travels until we meet again!

April 25, 2025

Everyone was very courteous. Kept me informed Waiting area was clean and kept me updated on my car. More

by mfbabe
Recommend Dealer
Yes
Employees Worked With
Daniel landeiro
Report | Print
Apr 28, 2025 -

City KIA of Greater Orlando responded

Providing exemplary service is so important to us here at City KIA of Greater Orlando and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they were very courteous and kept you informed/updated on your car.

April 25, 2025

Excelent Excelent, was perfect Excelent, was perfect, he is a great person Excelent, was perfect, he is a great person and i recomended to other people More

by ojeda_enny13
Recommend Dealer
Yes
Employees Worked With
Aaron
Report | Print
Apr 28, 2025 -

City KIA of Greater Orlando responded

We appreciate you for leaving Aaron this phenomenal review and recommendation! We are delighted to know that he was great, perfect and excellent. We sincerely congratulate you on your new vehicle- behalf of the entire City KIA of Greater Orlando team!

April 25, 2025

I appreciated the fact that the sales people in the manager listen to what I wanted out of a car instead of just trying to sell me the most expensive model More

by Margaret
Recommend Dealer
Yes
Employees Worked With
Job, Carlos
Report | Print
Apr 28, 2025 -

City KIA of Greater Orlando responded

Margaret, We are grateful for you leaving us this flawless review! We are pleased to know that our team listed to what you wanted out of a car and got you just that. We warmly congratulate you on your new vehicle- behalf of the entire City KIA of Greater Orlando team!

April 25, 2025

Very poor, miscommunication, charged for something I didn't authorize, too much time in the waiting room, service delay-not happy at all More

by NDELUNG
Recommend Dealer
No
Employees Worked With
Frank, but it wasn't his fault
Report | Print
Apr 30, 2025 -

City KIA of Greater Orlando responded

Delung, Thank you for leaving us your feedback. We are disappointed to hear that your experience was not a positive one and we do apologize for the lack of communication and customer service. We would welcome the opportunity to speak to you to see how we can resolve your concerns at our dealership. Please reach our to us and ask for the General Manager, we would love to help.

April 25, 2025

Jocelyn was so good in keeping me up with everything. I was so happy with everything More

by DROESELER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jocelyn
Report | Print
Apr 25, 2025 -

DROESELER responded

I could not have asked for a better sales rep. I was very happy. Everything was done in a timely matter, even my rental thank you so much.

Apr 28, 2025 -

City KIA of Greater Orlando responded

Providing outstanding service is so important to us here at City KIA of Greater Orlando and we are glad that Jocelyn's efforts met your satisfaction! We are thrilled to know that she kept you updated on everything and completed your vehicle in a timely manner.

April 25, 2025

Devon was very courteous She understood my concerns and suggested the best service package which would give me the best service for my vehicle. Very satisfied. More

by hsday2day
Recommend Dealer
Yes
Employees Worked With
Devon
Report | Print
Apr 25, 2025 -

City KIA of Greater Orlando responded

Thank you for choosing City Kia and for your wonderful review! Your safety and satisfaction are our utmost priorities, and we are glad that Devon provided you with top-notch service. We wish you safe travels. If you ever have any further questions or concerns, please do not hesitate to give us a call.

1
...
80
81
82
...
198