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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.4
1,886 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 1,886 reviews

April 13, 2025

Zachary is amazing. I was worried initially but he was so upfront and very communicative throughout the whole process. 10/10 service! More

by JUSTIN.NAZARIO3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myles Wong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zachary Gentile
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Apr 14, 2025 -

City KIA of Greater Orlando responded

JUSTIN, Thank you for leaving Zach this incredible review! We are happy to know that he is amazing, so upfront and very communicative throughout the whole process. Please do not hesitate to let us know how we may be of further service to you.

April 13, 2025

It is always a pleasure to work with Jay Torres, the Assistant Service Manager at City Kia of Greater Orlando. He is truly a professional and his customer service is unsurpassed. More

by Jahmeldivine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Torres
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Apr 14, 2025 -

City KIA of Greater Orlando responded

Providing exemplary service is so important to us here at City KIA of Greater Orlando and we are glad that Jay's efforts met your satisfaction! We are thrilled to know that he is truly a professional and always a pleasure to work with. We wish you safe travels until we meet again!

April 13, 2025

They ordered the replacement part and it arrived sooner than expected and proceeded to replace. Had my car back ahead of time. More

by TONYFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
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Apr 14, 2025 -

City KIA of Greater Orlando responded

TONY, We appreciate you for leaving us this marvelous review! We are delighted to know that the part our team ordered arrived sooner than expected, proceeded to replace it and got you your car back ahead of time. If there is ever anything more that we may help you with please do not hesitate to let us know.

April 13, 2025

Franco was friendly, professional, kind and he always gave me explanations about my doubts, he helped me with my system of payment. More

by JOSESALDIVIA8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Apr 14, 2025 -

City KIA of Greater Orlando responded

JOSE, Providing impeccable service is so important to us here at City KIA of Greater Orlando and we are glad that Franco's efforts met your satisfaction! We are thrilled to know that he was friendly, professional, kind and always gave you explanations about your doubts. We wish you safe travels until we meet again!

April 13, 2025

The staff inspires confidence. They always deliver my car clean. Appointments are quick and they also speak Spanish. More

by REYESFUSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
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Apr 14, 2025 -

City KIA of Greater Orlando responded

Providing immaculate service is so important to us here at City KIA of Greater Orlando and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they inspired confidence and always deliver your car clean when it is done. We wish you safe travels until we meet again!

April 13, 2025

Sebastian Gomila did great job of making me feel comfortable while making a big to trade in my vehicle. More

by dancinhard21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sebastian Gomila
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2025 -

City KIA of Greater Orlando responded

Thank you for leaving Sebastian this terrific review! We are happy to know that he did a great job making you feel comfortable. Congrats on your new vehicle- behalf of the entire City KIA of Greater Orlando team!

April 13, 2025

Everything was was was was was was was was was was was was was great More

by Ssmmll8014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service rep
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Apr 14, 2025 -

City KIA of Greater Orlando responded

Thank you for leaving us this fantastic review! We are happy to know that everything was great.

April 13, 2025

Abel was very nice and very helpful when it came to the process of my car. 5 stars! More

by melindagcarrier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abel
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Apr 14, 2025 -

City KIA of Greater Orlando responded

Melinda, We appreciate you for leaving Abel this spectacular review! We are delighted to know that he was very nice and helpful when it came to the process of your car.

April 13, 2025

Service is nice! Josh did a great job. BUT it is bad that when we schedule the service they dont estimate the duration of the service. It was a simple recall, somethi More

by RODRIGO SUZUKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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Apr 14, 2025 -

City KIA of Greater Orlando responded

RODRIGO, We appreciate you for leaving Josh this phenomenal review! We are delighted to know that he did a great job and provided you with nice service. We sincerely apologize for the experience you had please reach out to us here at the dealership and ask for the service manager to see how we can help!

April 13, 2025

We had a great experience. Franz and John really worked with us and made us feel great about the car we were getting into and the deal we got. We’re thankful for having them h More

by Sandralperry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Franz, John
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Apr 14, 2025 -

City KIA of Greater Orlando responded

We are grateful for you leaving Franz and John this flawless review! We are honored to have had the opportunity to work with you and we are glad that they provided you with 5-star service. We are pleased to know that they really worked with you and made your experience great. We warmly congratulate you on your new vehicle- behalf of the entire City KIA of Greater Orlando team!

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