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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
4,405 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 3yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 3yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 4,405 reviews

April 28, 2026

Long wait, pushy with add ons, wouldn't take no for an answer and didn’t wash my car as apart of the service More

by meechazp
Recommend Dealer
No
Employees Worked With
Jay torres
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Apr 30, 2026 -

City KIA of Greater Orlando responded

Thank you for your review. We're sorry your visit didn't go as planned and we will address these issues with our team. Please contact our dealership and ask for the service manager.so we can discuss your concerns with you.

April 28, 2026

Great service. Easy to deal with. Honest about recommended manufac serv Uber home & back for pick up was very welcome. I will be back More

by jmstavash1
Recommend Dealer
Yes
Employees Worked With
Jay
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Apr 28, 2026 -

City KIA of Greater Orlando responded

Thank you for sharing your experience. We’re glad the service was straightforward, our maintenance recommendations transparent, and that the ride home and back added convenience. We look forward to welcoming you back for your next Kia service.

April 28, 2026

Service from Abel and the team was great. However had to wait over 4 hours in the horrible outside seating area. Needs indoor seating More

by costin1302
Recommend Dealer
Yes
Employees Worked With
Abel
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Apr 29, 2026 -

City KIA of Greater Orlando responded

We appreciate your feedback for Abel. Our team will work diligently to make your experience next time timely and trustworthy.

April 28, 2026

Great service and very communicative. They got everything done quickly and were very helpful! Josh was super nice and easy to work with More

by nicole15lynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Farley
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Apr 28, 2026 -

City KIA of Greater Orlando responded

Thanks for recognizing our team’s communication and efficiency with your Kia. We’re glad the service process was smooth and helpful. We look forward to welcoming you back.

April 28, 2026

Excelente servicio como siempre 💯 recomiendo Muy buen trato, como siempre los mejores en su trabajo More

by carballosadianny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Anil
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2026 -

City KIA of Greater Orlando responded

We’re thrilled to know our team in Orlando delivered excellent service on your Kia Soul. Thank you for recommending us and for your kind words about our work. We look forward to assisting you again soon.

April 28, 2026

The experience was very pleasant and fast. I'm generally satisfied by the service provided. More

by dylan54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
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Apr 28, 2026 -

City KIA of Greater Orlando responded

We’re happy to hear your Kia Sportage service was pleasant and quick. Please let us know if we can assist you again in the future.

April 28, 2026

Great service. Ahmad, my sales Rep. went out of his way to satisfy my car needs. More

by PHERNANDO2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahmad Siud
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Apr 28, 2026 -

City KIA of Greater Orlando responded

Thank you for highlighting the dedication of our sales representative in meeting your car needs. We’re glad your Kia is serving you well and look forward to assisting you again.

April 28, 2026

It took me more than 3 hours waiting on site for a scan (not a regular scheduled maintenance). I was given a sandwich voucher after I asked if would take much longer at 12pm while every other client had al More

by maira_paulo
Recommend Dealer
No
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Apr 30, 2026 -

City KIA of Greater Orlando responded

We're disappointed to hear of your experience and we do apologize for the wait time that occurred during your visit. We would love the opportunity to touch base with you and address your concerns. Please contact our dealership and ask for the Service Manager.

April 27, 2026

I had a great experience. They processed my car early and had great communication. The online review of inspection and payment is awesome. More

by pathomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel in Service
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Apr 27, 2026 -

City KIA of Greater Orlando responded

We’re thrilled your Kia Telluride service wrapped up ahead of schedule and that our updates kept you in the loop. It’s great to hear the online inspection and payment review worked well for you. We look forward to helping keep your Telluride running smoothly.

April 27, 2026

Loved everything about working with Sebastian. He made us feel very comfortable Nothing else Everyone was so friendly More

by Mariville0911
Recommend Dealer
Yes
Employees Worked With
Sebastian Monsalve
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastian Monsalve
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Apr 27, 2026 -

City KIA of Greater Orlando responded

Thank you for highlighting Sebastian. It’s great to know he and our team helped you feel at ease and enjoy the friendliness of everyone. Congratulations on your new Kia, and we look forward to assisting you again.

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