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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.4
1,897 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 1,897 reviews

April 13, 2025

We had a great experience. Franz and John really worked with us and made us feel great about the car we were getting into and the deal we got. We’re thankful for having them h More

by Sandralperry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Franz, John
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Apr 14, 2025 -

City KIA of Greater Orlando responded

We are grateful for you leaving Franz and John this flawless review! We are honored to have had the opportunity to work with you and we are glad that they provided you with 5-star service. We are pleased to know that they really worked with you and made your experience great. We warmly congratulate you on your new vehicle- behalf of the entire City KIA of Greater Orlando team!

April 13, 2025

City Kia service agents are very informative and helpful, they check your vehicle over ask what your needs are and provide car service to get back home if service is for a long period of time within reasona More

by zkercado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan service agent
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Apr 14, 2025 -

City KIA of Greater Orlando responded

We appreciate you for leaving us this remarkable review! We are delighted to know that our team was very informative, helpful and ask what your needs are. Looking forward to continue serving you in the future when the time comes.

April 13, 2025

Everyone who works here is great only thing is my service took 4 hours long More

by Alexis.marrerro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
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Apr 14, 2025 -

City KIA of Greater Orlando responded

Alexis, Providing impeccable service is so important to us here at City KIA of Greater Orlando and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they were great. We wish you safe travels until we meet again sorry the service took so long.

April 13, 2025

The recall service process went smoothly, comfortable waiting room. Work completed on time in the scheduled window More

by RICH.ENSOR
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate
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Apr 14, 2025 -

City KIA of Greater Orlando responded

RICH, Thank you for leaving us this amazing review! We are happy to know that our team made your recall service go smoothly and completed your vehicle on time in the scheduled window. Please do not hesitate to let us know how we may be of further service to you.

April 13, 2025

Josh answered all my questions and provided awesome customer service. Look forward coming back for upcoming maintenance services. More

by Baedeker.j.torres
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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Apr 14, 2025 -

City KIA of Greater Orlando responded

Providing awesome service is so important to us here at City KIA of Greater Orlando and we are glad that Josh's efforts met your satisfaction! We are thrilled to know that he answered all your questions. We wish you safe travels until we meet again!

April 13, 2025

Great attention, courteous, on time service, good atmosphere, respectful personnel, very good waiting area, fantastic service More

by racor185@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Colon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2025 -

City KIA of Greater Orlando responded

We are grateful for you leaving us this exceptional review! We are pleased to know that our team had great attention, was courteous, on time with service and respectful. We hope to serve you again in the future when the time comes.

April 13, 2025

The dealership was fine . I'm glad to see waiting area chairs were updated. Repairs were done at the reasonable time More

by EDVANI08
Recommend Dealer
No
Employees Worked With
Daniel
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Apr 16, 2025 -

City KIA of Greater Orlando responded

Edvani, Thank you for your time and review. We are thrilled to hear that your experience was exceptional but had a issue with the duration during your service. If you would like to contact us at our dealership about your concerns, please ask for the Service Manager. We would love to help you!

April 13, 2025

Professional, courteous and respectful What more is there to say? The time for service was delivered as promised More

by tmlax
Recommend Dealer
Yes
Employees Worked With
Nathaniel and Franz
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Apr 14, 2025 -

City KIA of Greater Orlando responded

We appreciate you for leaving us this phenomenal review! We are delighted to know that our team was professional, courteous, respectful and completed your vehicle at the time as promised. If there is ever anything more that we may help you with please do not hesitate to let us know.

April 13, 2025

Nice people! The service could go faster especially if it's just an oil change! Takes too long for an oil change! Other than that it's nice dealership More

by YMARTINEZ456
Recommend Dealer
Yes
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Apr 16, 2025 -

City KIA of Greater Orlando responded

Martinez, Thank you for your time and feedback. We are thrilled to hear our service team were very attentive but had an issue with the duration of your service. We value your feedback and would like the opportunity to speak to you, please give us a call at our dealership and ask for the Service Manager. We would love to help!

April 13, 2025

I have always found that City Kia goes to great lengths to ensure the absolute best service for each and every customer. It's always a pleasure to bring my Kia to City Kia. More

by mbertrand55
Recommend Dealer
Yes
Employees Worked With
Juan
Report | Print
Apr 14, 2025 -

City KIA of Greater Orlando responded

We are grateful for you leaving us this extraordinary review! We are pleased to know that our team went to great lengths to ensure the absolute best service for you and it is always a pleasure to bring your KIA here. We look forward to continue serving you in the future.

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