City KIA of Greater Orlando

City KIA of Greater Orlando responded

Delighted to hear your Kia Rio service went so smoothly and that our team provided detailed explanations. It’s rewarding to know our support met your expectations. Thank you for sharing your five-star feedback.

City KIA of Greater Orlando responded

Thank you for mentioning our convenient access and tidy waiting area. We’re glad the amenities helped make your Kia EV6 service visit more comfortable.

DAVIDCOLON01 responded

Vehicle was dropped off for a recall (antitheft). Upon getting my vehicle back, I noticed that the keyfob was not working. Provided the information to my service advisor and he got the service manager involved. I was dismissed by both the Service Manager and Service Advisor that they did nothing wrong that because my vehcile was over a 100,000 miles there was not much they could do. I explained to them both that this was not an issue that I had before bringing in my vehicle and service manager continue to tell me that there was nothing they could do because they did nothing to mess with the keyfob. He changed the batter on my keyfob and then stated that keyfob was faulty. I explained to them that I had a secondary one at home and would test and come back. However, I left and got to my job to realize that the vehicle would not lock by using the key turn on the door or by trying to lock the vehicle from inside the door manually and the ding when the doors were open would not stop. I drove back to the dealership and spoke with Daniel my service advisor and he got the service manager again and they said that they would need to diagnose the issue and that it would cost $210 for the diagnosis. I had to agree because I had no other choice in the matter now that something else was wrong. I got a lift to work and received a call from the service advisor hours later to let me know that my vehicle was ready and that they found small issue and they took care of it with no charge to me. It was something simple. I returned to pick up my vehicle. Daniel told me that the paperwork was not ready and that they would email it to me. The paperwork that I was provided the first time for the recall that I had left inside my vehicle on the front seat was taken and now it has been 3 weeks and I have not received any paperwork for the work that was completed. Additionally, I want to point out that while Daniel was walking me to my vehicle he apologized and said that he had to follow what the service managers tell them to say to the customers. For this reasons, I think the service was very poor, deceiptful, lies and very unprofessional. I need my paperwork as I have a case open now with KIA directly.

City KIA of Greater Orlando responded

Thank you for your review. We’re pleased our team made you feel valued and clearly explained the service on your Kia Forte. Please let us know if we can assist you again in the future.

City KIA of Greater Orlando responded

Thank you for sharing your feedback and the five-star rating. We’re pleased our team understood your needs and provided helpful service for your Kia. We look forward to assisting you again.

City KIA of Greater Orlando responded

We’re glad our service team kept you updated throughout your Kia’s visit and provided attentive, thorough answers. It’s great to know the process felt smooth and stress-free. Thank you for recommending our service department.

City KIA of Greater Orlando responded

We appreciate you sharing your positive experience with our service team. It’s great to hear your Kia Forte service was smooth and that you felt well taken care of. Thank you for choosing us for your service needs.

City KIA of Greater Orlando responded

We appreciate your feedback and are delighted your experience was both pleasant and informative. Our team is glad we could handle all the details smoothly. Congratulations on your new Kia and enjoy the ride.

City KIA of Greater Orlando responded

Thank you for trusting us with your Kia Sorento service. We’re glad our team was professional, helpful, and went above and beyond to assist you. We look forward to serving you again.

City KIA of Greater Orlando responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. We'd love to get to the bottom of this and get your issue resolved. Please contact us and ask for the service manager.